Lumio

JC A. 

on BBB

4 years ago

I having been trying for more than 6 months on trying to get in touch with management about my refund. The company owes me more than $600.00. The sales person promised me i would get a refund. I have called several times with no call backs. I completed a customer survey by email and with NO follow up. I have called ************************* and left messages and again, NO follow up. I would appreciate a call. 

Karen B. 

on BBB

4 years ago

I signed up with zenith that is now lumio. Upon installation they damaged My roof causing it to leak. Also they covered my vents and dishwasher cant vent. Upon attempting to fix the issues their fix for cutting my vent was to spray paint pvc pipe and stick up there. Not even painted the same color either. The shingles on my 2 year old brand new house no longer matches either since they just used whatever they wanted. A panel is bending from the wind since it's not connected to the other panels. The ceiling in the garage and ... read more

Juan R. 

on BBB

4 years ago

Well to start off with they promised allot of things we told them when we needed system installed and they agreed granted this was more than 4 months ago Kept asking questions and all we got was it is in process we called customer service they told us it was not even a done deal it was only a lead so nothing in process the sales rep was a liar and so was his boss They did not deliver and thanks to them We can not get a occupancy certificate for our home to move in Went with another company and panels will be instAlled within... read more

Delia M. 

on BBB

4 years ago

Solar panels have been on roof for 7 weeks but not hooked up!! But the company has had our money for 10 weeks!! 

Garrett A 

on BBB

4 years ago

I received solar panels from the company with the expectation of only having to pay $120 a month for the panels and no electric ****. Instead, I now must pay $120 a month for the panels and a $140 electric ****. That is on the high end of the electric **** before I got the solar panels. The company promised to save me money, instead I am paying more than double. The sales representative even stated that I might not even have a solar or electricity **** for two months, false. This company is using false advertising, lying to ... read more

Jose M. 

on BBB

4 years ago

So far lumio customer service is horrible. Since the initial setup. They also promised me the cancelation fees for my electric company and still nothing. It was installed wrong and I had done some research and let them know. They assure me it was fine right. 2 months later they finally said it was installed wrong and will sent a tech. Tech was canceled twice cause it was too far for them to drive. How is that my problem is a service they have to provide. Meanwhile Im still paying the lumio panels and since system is not prop... read more

Elizabeth S 

on BBB

4 years ago

I would not give this company a 1.when there sales people come out the made it sound so good. It was not at all what they said. They have very poor communication, they also just have people going around trying to sell their product and don't even know anything about it. Like promos they tell you one thing and that is not what it is. They also said they where doing a dumpy aplacation and it was really the real one. Got locked it without even knowing it. They also signed my sons name on aplacation without his consent. Looks li... read more

Dave T 

on BBB

4 years ago

I could not give less than 1 star. Their customer support is the worse. If you are lucky enough to get through the messages and are able to leave a message to return a call, one never gets a response back. I have left one complaint to the ************************ in Washington and intend to leave lots more. 

Paula W 

on BBB

4 years ago

I have to give Lumio a 2 but only because everyone was so nice. We had a sales rep come by in mid-May. So far our experience has been horrible. As of May 20, ******************************** so we thought. We were told that we would receive a gift card to offset any ****/cancelation fees from our current provider. I called CS and the company that releases the card. They had nothing on file. Mid-June we call our sales rep due to a high electric **** from our current carrier. He checked and said no one notified him we were con... read more