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Lumio
- Solar Installation
- Lehi, UT
About this business
Location details
1550 Digital Dr, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This has been a nightmare since the beginning. Panels installed almost a year ago. Up and running in January. No access to Enphase app until mid July. They convinced us we need more panels, and all they seem to care about now is installing those. My solar panel payment is $109.76 per month. This was supposed to take the place of my electric bill. My electric bill was $191 last month. Meaning in total, I paid $300 between solar and electric. Electric bill was $145 the month before, meaning electric and solar were $254. ******... read more
Business response:
Hi *******, our customer care wants to connect to get on the same page about your account and find resolutions for your concerns. Theyve tried calling but have not been able to get a hold of you. Please give them a call back or email *************************************** and someone will be able to assist you.
I am beginning to regret ever signing up with this company. They don't seem to care at all about customer service. My panels have been sitting on my roof for 5 weeks now doing nothing. They never came back to finish installing the wiring and connecting them to the house or grid. I have called the sales rep numerous times and he always says we will schedule to have it done but then nothing. The loan company is going to want a payment in 3 weeks and I was told by sales rep that I had 3 months of no payments from the time the s... read more
Business response:
Hi *******, our customer care team reached out to help resolve your concerns. Our install team is sending a technician out to you today to add a transfer switch at no additional cost to you. We appreciate your patience as we work to get your system up and running. Please let us know if there is anything else we can do for you.
These Lumino sales people have been wandering our neighborhood daily for over a month now. We did hear them out the first time , but decided we were not interested. My husband and I have both told them on SEVERAL occasions that we were not interested, but they have continued to text my husband every time they sell to a new person (not sure why they think this will convince us) and have continued coming to our door multiple times a week.
Business response:
Hi ******* thanks for letting us know. Reviews like yours are important in helping us create a better experience for homeowners. Unfortunately the details youve provided are limited in helping us identify these individuals. If there are any additional details that might be useful in helping us get to the bottom of this, please email ****************************************
Had a very annoying experience with a door to door representative who would not leave despite our repeated attempts to tell him to leave us alone because of our lack of interest in the product. The encounter lasted a good 10 minutes during which the person hung around, speaking and asking more question although we had already expressed 10 times not wanting anything to do with the product he was selling.
Business response:
Hi ***** thanks for sharing this with us. Reviews like yours help us improve the experience for homeowners. Unfortunately there isnt enough information here to identify this individual. If you have any additional details that might help us, please email ****************************************
Solars were installed 1 month ago. They messed up on something and still havent done final inspection. Now I have solars that are not working They keep saying theyll send someone but nobody calls back or show up. Do not recommend this company for solar. Worst company
Business response:
Hi *** our customer care team reached out to discuss the inspection for your system. We are working to schedule the installation of a sub panel to redirect loads and make room for the ** interconnection. After that work is completed, we will schedule an inspection and move over to interconnections. An account manager has been assigned your account and will be providing you with updates. We appreciate your patience as we work to get your system operational.
A Lumio rep showed up at my door last evening,. I let him talk then agreed to have someone come back today. I've since changed my mind and called the rep, sent 2 texts and an email with no response. They only care until they think they have you hooked into a deal. Completely unprofessional and absolutely will NOT work with this company in the future.
Business response:
Hi ******, thanks for bringing this to our attention. Our representatives are trained on how to provide a Lumio standard customer experience, and this certainly isnt it. If you have any additional information that will help us identify this individual so we can work with them on retraining, please email ****************************************
This has been the worst customer experience ever. Emailed both ******************************* and ************************* at Lumio with an URGENT message in the subject field and 72 hours later we still have NO response. There is something wrong with our solar panels and no one can tell us why. We have $70k worth of solar panels on our roof and we only received 94kwh for a $12.82 credit on our **** electric ****. That cannot be right! We simply want someone to perform an audit of our account and review how our equipment h... read more
Business response:
Hi *****, our customer care team reached out to help resolve your concerns. Theyve reviewed your consumption audit and are working to get a technician scheduled to come look at your system and make sure everything is set up correctly. Theyve also issued a reimbursement for you for the time those panels were down. Please continue working with them to have all your concerns fully resolved
I would give them zero stars. It has been nothing but a headache trying to work with them. They never call back, didn't have the roof inspection like they should have so didn't get the panels installed. I have been trying for weeks to cancel and they won't answer the phone. The local sales rep told me he would take care of it in a day, but that was two weeks ago. No trust in this company!
Business response:
Hi ***, thanks for working with our customer care team to finalize your cancellation. Please let us know if there is anything else we can do for you.
Lumio ignored my no soliciting signs and tried to pitch their sales even after I asked them to leave immediately. Said they are not selling anything but trying to warn me of upcoming government legislation.
Business response:
Hi *******, thanks for bringing this to our attention. We want to connect so we can look into this further and reinforce training, but the details here are limited in helping us identify this individual. Please email *************************************** if there are additional details that might help us.
Frequently asked questions about Lumio
How is Lumio rated?
Lumio has a 3.3 star rating with 1,438 reviews.
When is Lumio open?
Lumio is closed now. It will open at 8:00 a.m.