Lumio

Nancy J 

on BBB

a year ago

Our solar has been out for 4 weeks now and still cannot get someone to come look at it. We have called multiple times to see when we will be put on the schedule and been told every time it will take 3-4 weeks before they come out but here we are 4 weeks now and I just found out our case hasn't even been assigned to a technician. The sales guy was great to work with but the support from this company is ridiculous. We referred multiple people to our sales guy but we will no longer suggest lumio for solar, their treatment of cu... read more

Marion M 

on BBB

a year ago

Worst customer service ever! My micro inverters have not been working since April 2024. I have called, texted, and emailed Lumio every week for months. I get a response that they are trying to find a technician in my area (********, *****). I am frustrated beyond belief. Our house is on the market and I cant get this issue resolved. Who is going to buy a house with solar panels that dont work??Lastly, my electric bill keeps going up. Not only do I have to pay higher electric *****, ** paying for solar panels that dont work.B... read more

Melinda T 

on BBB

a year ago

When my Lumio solar panels were to be installed they told me they would have to cut down a tree in my yard. They charged me $1500.00 to cut it down, however they didn't touch the tree. I am still paying for that. They have refused to take that off my bill! This has been ongoing for over 2 years. They never call you back. On top of that I was promised that if we decided to sell our house that they would remove the solar panels for no extra charge. Not that it is time to sell my house they are refusing to remove them! They tel... read more

Naguib K 

on BBB

a year ago

We contracted with Lumio over a year ago to install our solar panels. Over a seven months ago the system completely stopped generating electricity (since March 28th). I contacted them over 30 times by phone and over 5 times with the supervisor through emails. I filed a complaint and a case with them but nothing happened since then. They mentioned that they will send a technician onsite to check and fix the issue. I called and sent emails to schedule the time during our presence but he came (end of July 2024) while no one was... read more

Kristina A 

on BBB

a year ago

Wonderful at the sales pitch! Then it takes months to get it installed. Schedule times to install when you arent available then schedule a time when you take an entire day off work, without pay, and then a no show. Total S@&t show. Once installed then, try to call and find out when it will be switched over to solar and no one answers or returns calls. Finally, I got in contact with a Lumio employee, a salesman from Lumio, trying to sell me solar. You have got to be kidding!! I told him it wasnt turned on. Wish I hadnt done t... read more

Jason N 

on BBB

a year ago

We were promised a cap on our electric bill and ended up paying almost double per month than we were prior to installing solar panels. Do not, under any circumstances sign a contract with them. 

Miriam M 

on BBB

2 years ago

Lumio Solar is a joke, I don't even know how they are still in business. They came out, made everything sound great. They came installed Solar panels and everything in 2022, about a year later, I found a leak in my Roof. I called them, they came out 3 times, because they had supposedly fixed it. It is now October 14, 2024 and still has not been fixed. The Damage of my home is so severe, the water damage is now coming in through my Garage!!! My home is a two story house!!! There is mold, and even mushrooms growing out of my c... read more

Rosio A 

on BBB

2 years ago

Exact same issue as **** W below This is horrible and now our PGE so high over 2 weeks waiting but we were told can no one get out here for non functioning panels for a month and a half! What? 

Adrian K 

on BBB

2 years ago

I am not pleased with this company at all whatsoever. I have ordered and paid for a back up battery four months ago and every couple of weeks I ask whats the deal and I dont really get a full answer. I feel like I am just pushed aside because my Product has been paid for and that it needs to be installed and delivered. Ive already had a full set of panels installed and a back up battery, but I wanted to order another and I have yet to get it very disappointed. My health depends on a functioning AC system for my home and now ... read more