Lumio

Anthony V 

on BBB

2 years ago

Absolutely terrible customer service. Salesman comes knocking, I politely said no thank you which for some reason they couldnt understand then a second salesman comes the next day and again I said no thank you but this is a term they are doing their best to deny, leaving me the potential future customer with less and less options on how to nicely say NO. This second salesman came back for a third time assuming id miraculously change my mind after being pressed and pressed and still saying no, I had to shut the door in his fa... read more

Andy W 

on BBB

2 years ago

We contracted with Lumio over a year ago to install our solar panels. Over a month ago I was informed by the system software that many of our panels were down and the micro inverters were no longer communicating. I called Lumio and they said they needed to send a technician onsite to fix the issue. Then I heard nothing else. I have been following up for the last few weeks and getting the runaround from them. They keep telling me that my case has been escalated to a higher manager and they will call me back. This happened 3 t... read more

Kevin F 

on BBB

2 years ago

My solar panels have been out since July and I have called multiple times to get someone here to fix the system. The panels dont save me any money to begin with and I would not recommend this company to anyone. I have not even received a call back with the update of when a technician will be out to fix the system. Terrible experience. 

Myles M 

on BBB

2 years ago

These guys fail to mention in the beginning that you have to have good credit ..you will be taking out an outrageous loan, the power company *** says these systems underperform in 95% of the systems out there. And they expect you to believe these panels in 30 years will be just as good as the panels they will have 30 years from now..but now the icing on the cake is that they continue to call you while telling you every time that your being taken off the list .total harassment 

Amanda M 

on BBB

2 years ago

If I could give - stars I would. I have a solar panel/micro-inverter down and wont come out to fix it. All I get out of the call center when I call is oh well we are waiting on a second ********** to help repair. This has been since June. Then lately all my calls I get told they will pass on that I want an update and they will reach out to me. Then I ask to talk to a supervisor oh they are all busy. They will call you back. Never do I ever get a phone call of an update or from a supervisor. Only thing I get are for surveys. ... read more

Jessica C 

on BBB

2 years ago

Had Lumio for almost 2 years. Was lied to about how low my bill would be barely made any difference. Were told we would get a ****** tax credit which was also a lie. Have 2 microinverters out since February we recieved the inverters in April but can't contact anyone to replace them. I regret ever getting these panels. 

Luis R 

on BBB

2 years ago

HORRIBLE!! Bad customer service they dont take care of existing customer issues they rather have new sales! LIES!LIES!LIES!They LIE about everything from tax credit incentive to serbice issues. I cannot get them to give me an answer for a repair its been more than 3 months WILL NOT RECOMMEND TO ANYONE!Bunch of Lying Mormoms!! Do Not Do Business with them they will LiE to tour face!HORRIBLE COMPANY 

Athena S 

on BBB

2 years ago

My major problem with this company is the sales ***resentative. Not only were we misinformed about the 1:1 credit for solar power, but we were manipulated into signing a contract by being offered an additional $1,000 signing bonus that would be given to us on installation day. The sales *** did not arrive on installation day. When I followed up with the sales *** several months after the solar panels had already been installed, they said they had a family emergency, so I gave them time and space. Since then, it has been radi... read more

Bradley M 

on BBB

2 years ago

My solar panels have been off for five months due to a roof replacement. I have sent all the necessary documentations into ****** to have the contractors. Come out to do my reinstall however, my reinstall was scheduled twice. The contractors never showed up. Ive been back-and-forth with the representative ************ ***** ****** and promises is being resolved and still nothing has happened. I have asked for reimbursement and ****** refuses to reimburse me since Im having to still make my solar panel payments, even though i... read more