Lumio

Brenda G 

on BBB

2 years ago

Since I had no opportunity on your site to respond to your response attempting to discredit my negative review of your company, Im responding here. Looking at all the negative reviews on your site, you respond with how very sorry you are they are having problems and will remedy the situation or, you try to discredit them and their complaint by denying them. How many of those people actually got their matter resolved? ****** C on this site spells out my experience almost exactly. I doubt 2 people several states apart would co... read more

Trudy B 

on BBB

2 years ago

Stay away from Lumio Solar. Poor management. Had defect found in Emphase Box. Was told that I would receive reimbursement. Of ******* This was 1/11/24. Was told it would take 3-6 months to receive. I have called after the three months and then after six months only to be told reimbursement still pending. I called 8/7 to be told I was denied. Still no supervisor to speak to . Have called numerous times to speak to Supervisor (************************ ). She has never called back. Just called again, told the same thing she is ... read more

Shaun M 

on BBB

2 years ago

to bad a 1 star is as low as you can go. very non accommodating customer service, do not go over all specifics when getting into contract, specifically having to get a new roof they want an absorbent amount of money (1/3 the total cost of the whole system to just take off and put them back on). they do not have a very informative website for these things and the lack of professional customer service doesn't help. we had signed with AKE which apparently sold out to Lumio and now we have to deal with them. had we known about a... read more

Quiana Y 

on BBB

2 years ago

Lumio has the worst customer service!!!! First this company stated my solars were live and had not been for a month!! I just bought a brand new home, and it had not even reached a year and upon inspection a leak was noted on the roof where the solar panals are, along with 10 cracked tile and some missing (so they filled them with a totally different color than my original tile). Of they denied they were the cause of the leak. With a lot of calls and complaints someone by the name of **** came out, took pictures of where he t... read more

Dante C 

on BBB

2 years ago

If I could give a lower score I would. I was told by the solar rep **** that if I signed up (11/2022) for installation with Lumio (which I didsilly me) I would have panels in by the end of of the year. Now we are in 2024 I have no panels, a sub panel that was installed incorrectly, a project manager who wont answer my calls or texts, a bill from a finance company for panels that were never installed and everything time I call ** told the project manager has to look into it. It got to a point where I had to go to the website ... read more

Sherry C 

on BBB

2 years ago

I was misled by Lumio sales rep on benefits of going solar. I was told solar would produce 110% they did not tell me that my electric **. Ocala utilities only bought back about 50%, so my solar paid $40 on this month's bill leaving a balance of $215 then add solar payment $212. on top of that so I am now paying more for electric than before I had solar installed. Then there is the tax credit I was told I **uld use to pay down solar to keep payment from going up, you do not get that money in your hand so there is NO way you c... read more

joe r 

on BBB

2 years ago

lumino not someone to trust they leave u high & dry after they got u hooked make sure u record what they say they will do or else ur screwed next step small court. 

Jeff M 

on BBB

2 years ago

One word! Aggressive!These door to door sales kids are canvasing our neighbors all the time and don't give a flip about "No Soliciting!" signs, even if u read it to them. In Broken Arrow they are supposed to have a permit for door to door, but when asked, the kid told me that he has one, but isn't showing it to me? I said, " Great, you can show it to the cops and called the police. He continued to be get smart with me and told me to go ahead and call the police, like it was no big deal? This is after he got really pushy and ... read more

David O 

on BBB

2 years ago

Do not use Lumio. They will leave you absolutely high and dry. I have seen first hand how they just forgot about customers. Leaving them with unfinished solar systems. Engineering taking months. Systems left non functioning for a year+. Terrible customer service. They will not answer. And the people they hire are completely incompetent. They were started and are run by people who fail solar companies to take government funding and subsidies and loans until they burn every bridge and then shut down and start a new company. Th... read more