Lumio

Jose M 

on BBB

2 years ago

They promised us that we would never get a bill from the utility company and if we ever did to call them right away. We were told no batteries required and now they want to charge us for batteries. 

Carlos D 

on BBB

2 years ago

Horrible service now notting but lies stacked on top of lies the first *** quit before my system could get installed nobody called me till a month later that I called to see whats going on then I was assigned another *** which also quit and I still havnt been notified or assigned to a new *** ** still getting very high bills from tiko energy I called Lumio to figure out whats going on all Lumio said was contact you ***** company so ** other words not only I was lied to ** left to handle all this by my self take note ** a fir... read more

Jessica F 

on BBB

2 years ago

Dont even want to give the one star. This company is the absolute WORST. They promise to warranty your roof however if you have a roof leak they will refuse to send someone out to see it unless you get on the roof and send them pictures. (Even then wouldnt the solar panels cover any potential damage ) so why do they require roof pictures ?? makes no sense unless its just another one of there scams to avoid paying for their c*** job and even crappier products. if your elderly or disabled or simply cant climb onto a roof your ... read more

David H 

on BBB

2 years ago

The installation went fine. The equipment works pretty much as expected. My problems are with the misinformation and lies used by the sales representative to sell us the system and the horrible customer service. The sales representative told us that we would be getting 1:1 credit for the solar power we send back to the grid and that our electric bill would pretty much go away and be replaced by the loan payment for the equipment. However, in reality, there is not a 1:1 credit for the solar power we send back to the grid. As ... read more

Kathy W 

on BBB

2 years ago

Lumio will take advantage of you. I live in ******* and cant stress enough to stay away from this business. Ive been lied to many times and never got the product. They are trying to bill me ridiculous amount of money because I cancel and are very threatening. 

Audree W 

on BBB

2 years ago

I read all the negative reviews, but folded under the pressure of the sales folks, and boy do I regret it. Not only did it take 7 months for the install to be completed because of the slow speed of my local permitting office and the need for revisions, during which time I made double payments, I am not generating enough electricity to fully knock out my electricity bill in the height of summer. I also was promised I would be refunded for my double payments - surprise surprise, the refund through an e-gift card (which is frus... read more

Khristy O 

on BBB

2 years ago

They tell you want you want to hear. I am still paying 2 monthly bills, which is close to ***** a month. Never got a tax credit. 

Jake V 

on BBB

2 years ago

A completely disheveled Lumio representative knocked on my door and asked for me by nameinformation I have never given to Lumio. After sensing my immediate distaste for his having my personal information and for soliciting in a neighborhood with No Solicitation signs, he asked if I'd agree to receive a "free" report so that he could "get compensated for the appointment." When I said that I flatly wasn't interested, he ambled off clearly annoyed.As if that wasn't bad enough, he proceeded to solicit every house in our neighbor... read more

Kristi K 

on BBB

2 years ago

Ever since we got this installed, we have had problem after problem. Any time we have a big storm or someone hits a power pole within a mile or so of our house, we have to get at least one micro inverter replaced. Trying to reach customer service is a joke with a number that goes straight to V. Mail with no msg or name to verify that you are leaving a message at the correct number. 1 month and 3 weeks we've been trying to get the most recent problem fixed. They sent the part in about a week and a half. So we've been trying f... read more