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Lumio
- Solar Installation
- Lehi, UT
About this business
Location details
1550 Digital Dr, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The worst experience Ive had with any company. They dont call back. My project has been going on for 11 months. Although Im paying every month for solar I am still unable to use it. They worked on my electric panel yesterday and now I have no power. Ive been calling since yesterday and no return call. You cant talk to them their always in a meeting. They put a hole in my roof and dented my rain gutters and I cant get a claim form.
Business response:
Hi *******, our team went out Friday afternoon and replaced outlets and verified that everything is working. Please let us know if you have any further questions.
Unprofessional, unreliable. The 2 individuals, sales representatives, very irresponsible and dont keep their words in what they going to do. Unsatisfactory answering calls or messages or checking out the work to be done properly. When they dont answer or show up all we receive is excuses. All we have is their first names never where we can locate them. Except their phones which they dont answer anyway. Thank you.
Business response:
Hi *********, we're glad ****** was able to better explain the situation. Please let us know if there is anything else we can do for you!
The company refuses to provide me with an itemized receipt for my solar-installation purchase. The call receiver cited "proprietary information" and couldn't even tell me if I paid sales tax. My bill was $13,950.00 for a basic, eight-panel, 2.4 KW system with no batteries or consumption monitoring. I'm not even sure if this is legal. I didn't receive an itemized estimate (that was promised prior to the installation) either. The information is required for rebates and tax purposes from several sources.************Olympia, **
Business response:
Hi *******, our team has reached out to you regarding your concerns. Unfortunately an itemized receipt is not something we provide. With regards to your inquiry regarding tax credits, we advise that you provide your installation agreement to your designated tax professional. They will be equipped to provide you with comprehensive guidance tailored to your specific circumstances. For further clarification and information regarding tax credits beyond the scope of your install agreement, we recommend visiting IRS website regard... read more
After i told their door to door sales rep ( there is no soliciting in our gated community) we werent interested he wouldnt leave, I told him we are in the middle of diner and to leave. He said you dont have to be so rude then said your house is a piece of s*** we dont want to sell to you anyways I called the cops and reported him.
Business response:
Hi ***, we appreciate you bringing this to our attention as this behavior is not tolerated at Lumio. We would like to investigate further but are unable to identify this individual based on the details provided. If you have any additional details that might help us, please email ***********************************
Been waiting months for inspection to pass after install. now system is not working properly and Enphase is a joke.
Business response:
Hi ******, our team has left a voicemail for you regarding your concerns. After reviewing your system, it seems to be working as it should since it was turned on on May 14th. We have provided a direct number for you to call or text with any further questions.
This company customer service policies are terrible. I made a payment of $3200 to have my panels removed for repairs. I was informed that it would take 30 to 60 days before the work could be done. I asked for refund so I could hire a contractor and was told it would take 3 TO 6 MONTHS to get my money back.
Business response:
Hi ***, thanks for reaching out. Our team has been in contact with you regarding your concern and will provide you with an update as soon as we have one. In the meantime, please feel free to reach out to ******* directly with any further questions.
When it comes to ***************** this company fails miserably. Sending emails to their customer services yields no response until multiple emails are sent. When issues occur with the system, again, it yield no response. If I knew this was the way customers are treated when they have serious issues regarding LUMIO systems, I would have went with another company!
Business response:
Hi ***, we appreciate your feedback. We had technicians onsite yesterday to troubleshoot and have ordered replacement parts. Once delivered, we will schedule a return appointment to make those repairs. Please reach out to our team with any questions in the meantime.
Do. NOT. Buy. Solar. Panels. from this SUB-STANDARD & GREEDY. Company.(I gave them a 1-star rating... ONLY because a minimum rating is required. Otherwise -10 stars)I was promised by the "snake oil" salesman, that I would be getting the most current Model of panels. Instead, I received [older] Model panels, which was confirmed by a service tech during a routine inspection. That tech also determined that the panels had NOT been producing energy for almost 6 MONTHS! Apparently, I they just needed to clear out the stockpile of ... read more
Business response:
Hi ******, our team has been in contact with you and have confirmed that you had the panels removed and reinstalled by a different company. Our team is working on getting you more information regarding the broken panel. We'll reach out to you directly once we know more.
Lumio has been a nightmare to deal with. They were not the full service company they represented themselves to be. The whole installation experience was a nightmare. I had to call to get each step initiated. I had to get the proper permits. They inspected our roof and said it was great, then it leaked in the areas where the solar panels are installed. We are unable to get them to take off the panels so we can repair/replace the roof. We cannot even get the name of a person that would be the point person for this issue. Month... read more
Business response:
Hi *****, our team has been working with you to get this resolved. We are working on getting the panels scheduled to be removed so we can better see the damage. Please continue working with our team until this is resolved.
Frequently asked questions about Lumio
How is Lumio rated?
Lumio has a 3.3 star rating with 1,438 reviews.
When is Lumio open?
Lumio is open now. It will close at 6:00 p.m.