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Madison Reed Hair Color Bar Long Beach

4.3

About this business

Location details

6420 Pacific Coast Hwy, Suite 123, Long Beach, CA, 90803, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 7:00 p.m.
Tue10:00 a.m. to 7:00 p.m.
Wed10:00 a.m. to 7:00 p.m.
Thu10:00 a.m. to 7:00 p.m.
Fri10:00 a.m. to 7:00 p.m.
Sat10:00 a.m. to 7:00 p.m.
Sun11:00 a.m. to 6:00 p.m.
4.3190 reviews
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Adara S.'s profile image
Adara S. 
rating
a month ago

Was looking for a place to get my hair done, I wanted a money piece & balayage. I don't usually leave bad reviews but OMG this place had HORRIBLE costumer service. The lady literally laughed at me when I explained what I wanted, she said, "haha I've never seen a money piece with bangs, honestly it wouldn't look good." Like I understand it's not your preference but it's what I wanted. She didn't even do a strand test or anything, she just kept saying, "it's not going to come out good" & she kept just standing there looking at... read more

Business response:

Hi Adara, thank you for taking the time to send us this feedback. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may discuss your concerns. 

Mishay Y.'s profile image
Mishay Y. 
rating
2 months ago

Terrible! Gave "partial highlights" and you can't see them a bit. Literally have to style your own hair. Worst experience for a mom trying to have a hair day! 

Business response:

Hi Mishay, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you. 

Lanissa N.'s profile image
Lanissa N. 
rating
5 months ago

DO NOT ORDER FROM THIS COMPANY!! They are unprofessional, liars, and a fraud. Seriously, find someone else to buy from. 

Business response:

Hi Lanissa, we understand that this is a frustrating experience and we will take this back to the team to review so this doesn't happen in the future. Please know you were not charged for the order that was not able to be delivered, and we have added a credit to your account as an apology for this disappointment. 

Priscella M.'s profile image
Priscella M. 
rating
5 months ago

This places customer service has really dropped I was super disappointed today! The only reason I come here is for the customer service which is worth the higher prices However today I had a 10:30 appointment wasn't acknowledged until 10:48 was just told to pick a seat upon arrival and than nothing Upon her acknowledging me, she stated that unfortunately, my booking wasn't long enough to give me my highlights or do the root touchup that I have requested that they could not do the highlights because I had selected the w... read more

Business response:

Hi Priscella, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you. 

Jennifer K.'s profile image
Jennifer K. 
rating
9 months ago

Please be very careful coming here if you are trying to lighten your hair! My hair is literally falling out,l. I have been getting my hair lightened for 15 years and this has never happened to me! And to make matters worse, the hairstylist was blaming me instead of apologizing and was shitty towards me from the jump, saying it's a lot of work. Why not just admit you don't know what you're doing and have someone else with more experience do my hair?. You will definitely not see me here ever again. Melissa the manager was very... read more

Business response:

Hi Jennifer, thank you for taking the time to send us this feedback. We have reached out to you privately to discuss your concerns. 

Brandi ..'s profile image
Brandi .. 
rating
10 months ago

Terrible customer service would not recommend this place. Save your money and go somewhere else 

Business response:

Hi Brandi, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you. 

Baileigh G.'s profile image
Baileigh G. 
rating
a year ago

I really wanted to love my experience at Madison Reed because my stylist was so, so sweet, and the customer service was great. But honestly, I was really disappointed with how my hair turned out. I totally get that there are limits to what can be done in one session, but after paying over $200 for "all over color and partial highlight", my hair looked almost exactly the same as when I walked in--except the roots were warmer, and the ends had this weird greenish tint that passed as ash in some lighting. I will say, my hair wa... read more

Business response:

Hi Baileigh, thank you for taking the time to send us this feedback. We would like to apologize for your color not being as anticipated and we want to make this right. We’re unable to locate your account so please reach out to us directly at colorcrew@Madison-Reed.com so we can take care of you. 

Maria T.'s profile image
Maria T. 
rating
a year ago

I just left and it looks like I rolled out of bed. I can't make this up. As soon as she said "you're done" I just left... not to mention I told her I want it to be flat... this was less than 5 mins after I left the chair. I shouldn't have to go home and do my hair after spending $87 on it. 

Business response:

Hi Maria, thank you for taking the time to send us this feedback. We are so sorry to hear that you were not satisfied with your blow dry result, and we want to make this right. Our team will be reaching out to you shortly to take care of you. 

khobe d.'s profile image
khobe d. 
rating
a year ago

Very nice staff, but roots color did not cover at all. One wash at home and roots are silver. Complete waste of time. 

Business response:

Hi Khobe, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you. 

Frequently asked questions about Madison Reed Hair Color Bar Long Beach

How is Madison Reed Hair Color Bar Long Beach rated?

Madison Reed Hair Color Bar Long Beach has a 4.3 star rating with 190 reviews. 

When is Madison Reed Hair Color Bar Long Beach open?

Madison Reed Hair Color Bar Long Beach is closed now. It will open at 10:00 a.m.