This profile has been claimed by the business owner or representative.
Maggie McFly's | Middlebury
- Restaurants
- Middlebury, CT
About this business
Location details
6 Woodside Avenue, Middlebury, CT, 06762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
This is the first time I have ever written a bad review for any restaurant in my life. The bartender had ZERO personality. It took her 20 minutes to take our drink order (there were 8 people at the bar) It took another 10 minutes to take our food order. No SMILE, no PERSONALITY!! Ordered water and 10 minutes later got water. Barely ate my dinner and asked for it to be wrapped. Felt it necessary (for the 1st time in my adult life) to write a review on my receipt where we only left a 15% tip....only to find out she thre... read more
Business response:
Hello Mark, We're sincerely sorry to hear about the disappointing experience you had during your recent visit to our restaurant. Providing exceptional service is a top priority for us, and we regret that we fell short of meeting your expectations in this regard. The behavior you described is unacceptable and not reflective of the level of service we aim to provide. Additionally, we apologize for the oversight with your leftovers, as this should not have happened. Your feedback is incredibly valuable, and we will address th... read more
I am a frequent patron of Maggie Mcflys and at numerous locations throughout CT. This particular visit was of my typical experiences at Maggie's with good service, good atmosphere and great food. However, when it came time to pay the bill at the end of the evening my waitress Natalie came to the table to get the check and my credit card to pay the bill. After a bit of waiting, she came back and when I opened the check presenter only the receipt was in there, not my Credit card that I paid with. I asked my waitress where my c... read more
Business response:
Hi Rachel, Thanks so much for reaching-out and for the additional review. We do understand your frustration, and have expressed our sincerest apologies. Our Guest Relations Coordinator did chat with you yesterday afternoon regarding this issue, and also did offer additional compensation for your troubles. Please let us know if there is anything else we can do to help rectify the matter, or if you would like your credit card mailed, rather than needing to pick it up. Again, our sincerest apologies, Sincerely, Team Maggie M... read more
I ordered for takeout today 8/10 and ordered the Pulled Pork tacos with no Salsa verde. When I got home the food was cold and on the tacos was salsa verde. I am very disappointed and will not be coming back.
Business response:
Hi Camille, We're sorry to hear your experience wasn't good, would you mind sending us an email at contact@maggiemcflys.com and explain to us what happened? Sincerely, Team Maggie McFly's
Chicken parm was horrifically bad. Please do yourself a favor and do not order it--menu is really hit or miss.
Business response:
Hi Lucy, We're sorry to hear you were left feeling disappointed in your experience with us. We do hope you were able to speak with a member of our staff so they can perhaps remake it for you or get you something else to eat. We strive to make sure our guests can enjoy their meals and if something goes wrong we want to fix it! We do hope you'll give us another chance as we'd love the opportunity to change your view. Best, Team Maggie McFly's
I ordered food for four people on GrubHub....170 later. Besides being 38 minutes late... The shepherds pie instead of having ground beef has cut up hamburgers that have been already cooked. There is no flavor to it. Other than the charbroiled broken up hamburgers. The base of the Ramen soup is a French onion soup type. It is not a true Ramen. the pot roast was in a very strong flavored gravy that also tasted like the base to everything else. The egg rolls consisted of four different flavors. They were cut in half to make it ... read more
Business response:
Hello Kim, We're truly sorry for your subpar experience with us. Of course this in no way reflects how we pride ourselves as a company here at Maggie McFly's. Unfortunately, once our food has been taken by a third party delivery service we have no control over the speed at which it arrives to you. However, we never want our customers to feel dissatisfied. We want to fully look into whatever issues arose during your last visit. Please email us: contact@maggiemcflys.com if you would like to share more details. Sincerely, Te... read more
Got seated. Luckily got drink order and app in. Then got ignored - after 30 minutes no one ever came back to take our order, check in or even give us our check (I had to ask for the check). Never headed back!
Business response:
Hello Birk, We would like to apologize for the poor service you received! Customer service is always our top priority! We will be informing our Management Team of this issue so they can make sure all of our guests are greeted and welcomed by one of our staff members in a timely fashion! We do hope you will give us another try as we would love a chance to change your view. Again, our apologies. Sincerely, Team Maggie McFly's
I was fooled at first: The place looks super cute but DO NOT go if your not white. People were rude probably racist now that I think about it. The waiter continuously forgot to bring something. Never checked on us when food was dropped off. Never asked for a refill, one drink for 3 unnecessary hours. Never came to pick up the check. I ask another waiter for help and rudely said" wait for your waiter." Lucky I had cash & we left. Food was cold we order a bunch of apps and the nachos were awful how was the cheese already cold ... read more
Business response:
Hello Jay, We are extremely sorry that you were treated with such poor service the entire time you were there. It is completely unacceptable for any of our staff members to treat our guests with such poor taste. We will be reaching out to all of our team members and managers in Middlebury to ensure they are properly greeting and serving all guests that enter our establishment. We're so sorry your experience wasn't good, would you mind sending us an email at contact@maggiemcflys.com so we can discuss this further. Sincerel... read more
2 of us arrived there about 5:45 pm 1/28/23, only to be told it was a 20-30 minute wait for the upstairs, it I were asked to do the stair I would but I'm semi disabled , they said they were seating all customers because the lower level had reserved tables for parties ... I feel discriminated against .
Business response:
Hi Kathy, We sincerely apologize about the quality of the food you received. Unfortunately, when a DoorDash order leaves the premise and is out for delivery, we have no control over how long it will take to get to your doorstep. We are however available for curbside pickup, and all orders can be placed over the phone or online through our website. This removes the involvement of a third party and ensures your meal will go straight from our kitchen to yours. Nevertheless, we apologize for an underwhelming experience and hope... read more
I have been to this restaurant before and always good. that was not the case today. fish and chips ordered and they were not crisp but kind of soggy, but that wasn't the worst, there was a large hair coming out of the fish. I didnot notice this until halfway through! the manager never came over, no one apologized but it really sickened me. They did not charge for it but that was not enough for me. I would not recommend this place again and I would beware if eating here!
Business response:
Hi Nancy, I am so sorry about the piece of hair in your fish and chips and the poor service you received! Thank you very much for reaching out to let us know what happened. I will definitely make sure the managers are aware of this so as to not let it happen again! We do hope you will give us another try as we would love a chance to change your view. Again, our apologies. Sincerely, Team Maggie McFly's
Frequently asked questions about Maggie McFly's | Middlebury
How is Maggie McFly's | Middlebury rated?
Maggie McFly's | Middlebury has a 4.1 star rating with 3,152 reviews.
When is Maggie McFly's | Middlebury open?
Maggie McFly's | Middlebury is open now. It will close at 11:00 p.m.