This profile has been claimed by the business owner or representative.
Maggie McFly's | Middlebury
- Restaurants
- Middlebury, CT
About this business
Location details
6 Woodside Avenue, Middlebury, CT, 06762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Absolutely disgusting all the way around my daughter and I ordered the Wagyu Burger and the Burger came out like it was in the microwave. The Bread was stale it was just the most disgusting piece of meat I ever has once I took the stale bread off I couldn't even break the Meat with a fork. It was ordered medium. The appetiser was the spinach dip which came with stale chips and the garlic bread was hamburger buns cut into strips. I was upstairs and made my way downstairs to which it was the side of the kitchen I walked down t... read more
Business response:
Hi Troy, Thank you for bringing this to our attention. We deeply regret that your experience was so disappointing. It’s clear that we fell far short of the standards you and your daughter deserved, from the food quality to the cleanliness and service you encountered. We take concerns about food preparation, freshness, and cleanliness extremely seriously. We are addressing your feedback immediately with our kitchen and management teams to ensure these issues are resolved and do not happen again. Regarding your interaction wi... read more
If I could leave 0 stars for this review I would. I just walked out of the middlebury location with my wife after waiting 20 mins for a table because the hostess gave our table to two people who just walked in. When we asked about why she just gave them our table she said they had a reservation. I guess she didn't realize that we heard the two customers ask for a table for two and didn't mention they had reservations. No accountability what so ever or offer to remedy the situation just told us to wait until another table ope... read more
Business response:
Hello Timothy, Thank you for bringing this to our attention. We're truly sorry for the frustration and disappointment you and your wife experienced. Situations like this are unacceptable, and we take your concerns seriously. We'll address this with our team immediately to ensure better communication and accountability when seating guests. We value your feedback and would like the opportunity to make this right. If you're open to discussing this further, please reach out to us directly so we can work to regain your trust. S... read more
Worst experience ever. Called in advance for dinner for 8. All parties arrived separately, gave the name for the table and they seated us at two separate tables, not even on the same floor. What's the point of giving the name for a reservation if they don't even seat you together? Took almost an hour of everyone sitting there before we realized the rest of the party should have been there at this point. My 80 year old GRANDPARENTS were left alone upstairs for almost an hour before we were able to contact them since they do... read more
A cockroach ran across our table. Didn't offer to move us after we told them the first time. Had to wave them in the kitchen once we realized our new table guest hung around for us to grab a photo. Didn't give us a discount or anything after knowing we didn't eat our food afterwards.
Business response:
Hello Caleb, Thank you for bringing this to our attention. We sincerely apologize for the unacceptable experience you had during your visit. A situation like this should never happen, and it’s concerning that it was not addressed appropriately. We'd like the chance to make this right. Please reach out to us directly at [contact@maggiemcflys.com], so we can discuss how to better address this and improve your future visits. Sincerely, Team Maggie McFly's
This is the first time I have ever written a bad review for any restaurant in my life. The bartender had ZERO personality. It took her 20 minutes to take our drink order (there were 8 people at the bar) It took another 10 minutes to take our food order. No SMILE, no PERSONALITY!! Ordered water and 10 minutes later got water. Barely ate my dinner and asked for it to be wrapped. Felt it necessary (for the 1st time in my adult life) to write a review on my receipt where we only left a 15% tip....only to find out she thre... read more
Business response:
Hello Mark, We're sincerely sorry to hear about the disappointing experience you had during your recent visit to our restaurant. Providing exceptional service is a top priority for us, and we regret that we fell short of meeting your expectations in this regard. The behavior you described is unacceptable and not reflective of the level of service we aim to provide. Additionally, we apologize for the oversight with your leftovers, as this should not have happened. Your feedback is incredibly valuable, and we will address th... read more
I am a frequent patron of Maggie Mcflys and at numerous locations throughout CT. This particular visit was of my typical experiences at Maggie's with good service, good atmosphere and great food. However, when it came time to pay the bill at the end of the evening my waitress Natalie came to the table to get the check and my credit card to pay the bill. After a bit of waiting, she came back and when I opened the check presenter only the receipt was in there, not my Credit card that I paid with. I asked my waitress where my c... read more
Business response:
Hi Rachel, Thanks so much for reaching-out and for the additional review. We do understand your frustration, and have expressed our sincerest apologies. Our Guest Relations Coordinator did chat with you yesterday afternoon regarding this issue, and also did offer additional compensation for your troubles. Please let us know if there is anything else we can do to help rectify the matter, or if you would like your credit card mailed, rather than needing to pick it up. Again, our sincerest apologies, Sincerely, Team Maggie M... read more
I ordered for takeout today 8/10 and ordered the Pulled Pork tacos with no Salsa verde. When I got home the food was cold and on the tacos was salsa verde. I am very disappointed and will not be coming back.
Business response:
Hi Camille, We're sorry to hear your experience wasn't good, would you mind sending us an email at contact@maggiemcflys.com and explain to us what happened? Sincerely, Team Maggie McFly's
Chicken parm was horrifically bad. Please do yourself a favor and do not order it--menu is really hit or miss.
Business response:
Hi Lucy, We're sorry to hear you were left feeling disappointed in your experience with us. We do hope you were able to speak with a member of our staff so they can perhaps remake it for you or get you something else to eat. We strive to make sure our guests can enjoy their meals and if something goes wrong we want to fix it! We do hope you'll give us another chance as we'd love the opportunity to change your view. Best, Team Maggie McFly's
I ordered food for four people on GrubHub....170 later. Besides being 38 minutes late... The shepherds pie instead of having ground beef has cut up hamburgers that have been already cooked. There is no flavor to it. Other than the charbroiled broken up hamburgers. The base of the Ramen soup is a French onion soup type. It is not a true Ramen. the pot roast was in a very strong flavored gravy that also tasted like the base to everything else. The egg rolls consisted of four different flavors. They were cut in half to make it ... read more
Business response:
Hello Kim, We're truly sorry for your subpar experience with us. Of course this in no way reflects how we pride ourselves as a company here at Maggie McFly's. Unfortunately, once our food has been taken by a third party delivery service we have no control over the speed at which it arrives to you. However, we never want our customers to feel dissatisfied. We want to fully look into whatever issues arose during your last visit. Please email us: contact@maggiemcflys.com if you would like to share more details. Sincerely, Te... read more
Frequently asked questions about Maggie McFly's | Middlebury
How is Maggie McFly's | Middlebury rated?
Maggie McFly's | Middlebury has a 4.1 star rating with 3,247 reviews.
When is Maggie McFly's | Middlebury open?
Maggie McFly's | Middlebury is closed now. It will open at 11:00 a.m.