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Maggie McFly's | Springfield
- Restaurants
- Springfield, VA
About this business
Location details
6797 Springfield Mall, Springfield, VA, 22150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
So I will say I'll give this place another try! Me and my friend came off the fly...get it! Lol. But we decided to try them out during happy hour. They had a selection of happy hour drinks and apps to choose from. I decided on an apple peach martini. Both were made strong and really good! Great job bartender. I also got an order or chicken potstickers for an appetizer and they were so good! Had a spicy sauce and I believe soy sauce to dip. Should have gotten 2-orders one to take home as well. So main dish was chicken a... read more
Business response:
Hello LaShawn, Thank you so much for your comments on your last visit. We are glad you enjoyed your martini and chicken potstickers. We are sorry to hear you did not like the bacon gravy! Our kitchen uses white meat as that is what most customers are looking for, but we apologize for the inconvenience. We hope your next visit is even better - hopefully we will earn Five Stars and beyond! Best Regards, Team Maggie McFly's
Overall the place is nice when you first walk in. There was a menu on the host station, which was nice since we had never been here before. Service: Meh. Waitress never checked on us until we had finished our food. But that was just the beginning. It wasn't busy, it's a Sunday. I asked for a refill on my Diet Pepsi. . She forgot. Then my wife needed a new water because of a fruit fly in her drink. When I politely asked for my diet, she returned with a Dr. Pepper. Appetizer: when it came out, it was subpar to say the leas... read more
Business response:
Hello Nicole, We’re very sorry to hear about your experience. It sounds like both the service and parts of your meal fell short of the standard we strive to maintain. We appreciate your feedback, as it helps us identify areas where we need to improve. Our team takes every comment seriously, and we are addressing the issues you mentioned with both the kitchen and service staff to ensure it doesn’t happen again. We would greatly appreciate the chance to discuss this further and hope you’ll reach out to us directly so we can a... read more
If you are looking for a quick lunch...this is NOT your place. I was by myself- there was one other table when I sat down. Only 2 came in after. I sat at the bar. Ordered soup and a salad. The soup came out thank goodness it has a spoon because I didn't have utensils. Did not have a napkin either. Salad came 20-30 minutes later. Got utensils after it was delivered. Employees seemed to be nonexistent unless they were doing something with a table. People waiting to be sat, wandering around looking for people. Had to wait for s... read more
Business response:
Hello Arlynn, We’re very sorry your visit was so frustrating. This is not the experience we aim to provide. We’d like the chance to get to the bottom of what happened with your order and service, so please contact us directly. Your feedback is important, and we want to make sure this is addressed. Sincerely, Team Maggie McFly's
Well, I'm from out of town, staying at hotel across the way, never been here before. I walk in behind a couple and in front of of another couple. Couple in front of me gets seated, a minute later the hostess returns and takes care of the couple behind me. I just left and while I'm not likely to be a future customer anyway since I'm not from here, I guess my recommendation isn't all that favorable
Business response:
Hello Timothy, We’re very sorry to hear about your experience with seating—it’s understandable how frustrating that must have been. We strive to be fair and attentive to all our guests, and we regret that wasn’t your impression. If you’re open to giving us another chance, we’d appreciate the opportunity to provide a better experience. Please feel free to reach out to us directly anytime. Thank you for sharing your feedback. Sincerely, Team Maggie McFly's
Service was great, food was not. Been here three times and each time it seems to be getting worse, good indication was the place was empty at dinner time on a Saturday.
Business response:
Hello Bentley, Thank you for your honest feedback. We’re glad to hear the service was great, but we’re sorry the food didn’t meet your expectations. We take your concerns seriously and will review them with our kitchen team to improve. We appreciate your past visits and hope to have the opportunity to provide a better dining experience in the future. Best, Team Maggie McFly's
My better half always puts me on to all the good eats in the DMV. Before our movie date we stopped for dinner at Maggie McFly's. Cute name definitely thought of the movie, Back to the Future. Of course I had to read all about the place! Expansive menu, name has no written relevance to the movie, and well here is my take. Place was fairly empty and they still missed a few beats. Service could be way better. Let's get into it! Well, I can't, neither of us took pictures and I can't remember what we got. That is telling! ... read more
Business response:
Hello Nessa, Thank you for sharing your honest thoughts. We’re sorry to hear the service didn’t meet your expectations and that your visit didn’t leave a memorable impression. We appreciate the feedback and will be addressing these concerns with our team. If you’d like to share more details or give us another chance, please feel free to reach out. We hope to improve and provide a better experience in the future. Sincerely, Team Maggie McFly's
1st time here. We waited for 20 min for the drinks. When I asked was told the waitress should have been there. We ordered drinks and food and after another 20 min with no one and no waters, we left. 2 couples who came on after us were already on their 2nd drinks and eating.
Business response:
Hi Lim, We’re sorry for the long wait and the poor communication you experienced. This isn’t the level of service we strive for, and we understand how frustrating it must have been to see others served before you while you waited. We’re addressing this with our team to prevent it from happening again. Thank you for sharing your experience. Sincerely, Team Maggie McFly's
The service has really gone down hill. The past three times we have eaten here, our service has been very slow. I doubt we will return.
Business response:
Hi Denise, We’re really sorry to hear that your last few visits have been a letdown. The quality of service you described is frustrating, and we understand why you’d be reconsidering a return. This isn’t the standard we aim for, and we truly regret that we've missed the mark. We hope you'll give us a chance to show you improvement soon. Sincerely, Team Maggie McFly's
We've walked by this place many times and wondered why nobody was there while all the restaurants around them are jammed. We finally decided to try our luck and give them a fair chance. There was no host at the hostess desk for about five minutes because he was busy trying to also be a server. The host was very nice and seated us in the bar area as requested where we set for the next 10 to 15 minutes being completely ignored. Nobody brought water. Nobody checked on us there seem to be only a couple servers, but there was har... read more
Business response:
Hi Jim, Thank you for taking the time to share this feedback. What you described is absolutely not the experience we want any guest to have, and we're sorry your visit was met with frustration from the start. While we’re glad the host was kind, the delay in greeting and lack of attentiveness from the rest of the team is unacceptable. We’d like to learn more about when and where this happened so we can address it directly with the staff involved. If you're open to it, please reach out to us with the date and location of your... read more
Frequently asked questions about Maggie McFly's | Springfield
How is Maggie McFly's | Springfield rated?
Maggie McFly's | Springfield has a 3.9 star rating with 1,729 reviews.
When is Maggie McFly's | Springfield open?
Maggie McFly's | Springfield is closed now. It will open at 11:00 a.m.