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Maggie McFly's | Springfield
- Restaurants
- Springfield, VA
About this business
Location details
6797 Springfield Mall, Springfield, VA, 22150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
I was very disappointed in my experience tonight. We drove around and started in a couple of different places to eat. We ended up at Maggie McFlys because of the expansive menu. There were three of us in our party. Two adults and a teen. When we ordered, my husband ordered fajitas with double steak and the waiter mistook that for two orders. We also ordered a pizza and steak. A good waiter would have questioned the "double" order. The fajitas were tasty enough. The pizza is described as a thin crust. Not true. The crust was ... read more
Business response:
Hello CJ, Thank you for taking the time to share your feedback. We’re very sorry to hear that your visit did not meet expectations, especially regarding the order mix-up and the steak not being prepared to the correct temperature. We also understand your frustration with the inconsistency around menu items and how they are described versus what was received. Clear communication and properly executed orders are very important to us, and we’re disappointed we fell short during your visit. Your comments about the service and... read more
On April 26 around 4:30PM, I visited Maggie McFly's and sat at the bar. I ordered a tea and a cupcake and was considering staying for dinner. My experience with the bartender (name he provided: DC) was disappointing. After he finished serving another group, I got his attention, but he looked at me, then turned away and walked off to talk to a colleague. I waited, and he didn't come back, so I had to go out of my way to get his attention again. When I finally got his attention again, I asked about the chocolate cupcakes opti... read more
Business response:
Hello Amber, We’re very sorry to hear about your experience at the bar. What you described regarding attentiveness, communication, and the way you were treated is not the standard we expect from our team. Every guest should feel welcomed, respected, and taken care of throughout their visit. We also take concerns about professionalism and conduct very seriously. Your feedback has been shared with management so this interaction can be properly reviewed and addressed. We appreciate you bringing this to our attention and woul... read more
First time trying this spot and I left feeling awkward and disappointed. Dined with some girls on a Friday evening and we ordered HH drinks and appetizers. Our server was not returning to our table as quickly as we would've liked with drink refills and to ask about missing food items. He even made a multiple rude comments such as, "someone's hungry!" and "let's hope this card doesn't decline!". I am a very forgiving person but these comments made members of my group feel uncomfortable making our experience unforgettable in ... read more
Business response:
Hi Kam, Thank you for taking the time to share this. We’re truly sorry to hear about your experience, especially since this was your first visit. The comments you described were inappropriate and should never have been made, and we understand why they made you and your group feel uncomfortable. That is not the kind of environment we want for our guests. We’re also disappointed to hear about the delays in service and the confusion with your Happy Hour charges, as that only added to your frustration. While we’re glad you enjo... read more
I walked out since they didn't need my business. Sat at the bar for 10 minutes and figured since I was handed a menu there would service but to no avail. Maybe that explains why the place was almost empty. Walked down the restaurant row to try out another place I hadn't tried before. It was packed. Received service and appetizers almost immediately. Will review them separately.
Business response:
Hello Kamou, We’re very sorry to hear about your experience. You should never be left waiting without service, especially after being handed a menu, and we completely understand why you chose to leave. This is not the level of attention or hospitality we expect at our restaurant. We truly value your feedback and would appreciate the chance to speak with you directly so we can address this and make things right. Please reach out to us at your earliest convenience. Sincerely, Team Maggie McFly's
Food is not seasoned at all. The menu has wayyyyy too much going on, so we presumed it may not be great. Not sure how true the notion is that places with too much on the menu doesn't usually have good food. But that is the case here so far... We spent a lot of time debating what to get, overwhelmed by the vast menu (a binder of about 22 pages, literally) but underwhelmed by the options. I ordered firecracker shrimp...not bad, but it's very evident that the shrimp was not seasoned before being battered, nor does the batter t... read more
Business response:
Hello CJ, Thank you for taking the time to share such detailed feedback. We’re genuinely sorry that the food missed the mark for you and your family, especially after spending time navigating the menu and expecting more from the dishes you chose. Issues with seasoning, balance, and execution are not what we want anyone to experience, and your comments about specific items are helpful for us to address this directly with our kitchen team. We do appreciate you noting that the service itself was patient and attentive, but we u... read more
To be honest I booked a table for Yard House but wait was too long so my family and I decided to go to Maggie Mcfly, there was no wait, we were seated right away, waitress was friendly, and courteous, with that being said food was sub par at best, the menu is extensive which tells me that nothing will be delicious, too many items so I ordered an appetizer southwestern egg rolls, my brother and His wife ordered a burger, my niece ordered pizza and my sister ordered jambalaya, she sent that back, it was not very good, very bla... read more
Business response:
Hello Pamela, We are very sorry to hear about your experience. The situation you described, especially your brother finding a foreign object in his meal, is completely unacceptable, and we understand how concerning and disappointing that must have been for your family. Please know that we take this very seriously, and we’ve shared your feedback with our kitchen and management teams to ensure something like this does not happen again. We also regret that the quality of your meals did not meet expectations, and that our respo... read more
Overall the place is nice when you first walk in. There was a menu on the host station, which was nice since we had never been here before. Service: Meh. Waitress never checked on us until we had finished our food. But that was just the beginning. It wasn't busy, it's a Sunday. I asked for a refill on my Diet Pepsi. . She forgot. Then my wife needed a new water because of a fruit fly in her drink. When I politely asked for my diet, she returned with a Dr. Pepper. Appetizer: when it came out, it was subpar to say the leas... read more
Business response:
Hello Nicole, We’re very sorry to hear about your experience. It sounds like both the service and parts of your meal fell short of the standard we strive to maintain. We appreciate your feedback, as it helps us identify areas where we need to improve. Our team takes every comment seriously, and we are addressing the issues you mentioned with both the kitchen and service staff to ensure it doesn’t happen again. We would greatly appreciate the chance to discuss this further and hope you’ll reach out to us directly so we can a... read more
The food was spectacular the portions was wonderful. No.We came in from Ohio to visit family this was the perfect place to after a 5 hour drive. Our server was very sweet but did give us the change twice and our lamp did randomly go out for at least 3 mins
Business response:
Hi Deajia, We’re so glad you chose to stop in after your trip and that the food and portions made for a great meal with the family. It’s wonderful to hear your server was kind and welcoming, though we’re sorry for the small mix-ups during your visit. We hope the rest of your visit to the area was just as enjoyable! Best, Team Maggie McFly's
If you are looking for a quick lunch...this is NOT your place. I was by myself- there was one other table when I sat down. Only 2 came in after. I sat at the bar. Ordered soup and a salad. The soup came out thank goodness it has a spoon because I didn't have utensils. Did not have a napkin either. Salad came 20-30 minutes later. Got utensils after it was delivered. Employees seemed to be nonexistent unless they were doing something with a table. People waiting to be sat, wandering around looking for people. Had to wait for s... read more
Business response:
Hello Arlynn, We’re very sorry your visit was so frustrating. This is not the experience we aim to provide. We’d like the chance to get to the bottom of what happened with your order and service, so please contact us directly. Your feedback is important, and we want to make sure this is addressed. Sincerely, Team Maggie McFly's
Frequently asked questions about Maggie McFly's | Springfield
How is Maggie McFly's | Springfield rated?
Maggie McFly's | Springfield has a 3.9 star rating with 1,831 reviews.
When is Maggie McFly's | Springfield open?
Maggie McFly's | Springfield is open now. It will close at 11:00 p.m.