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Maggie McFly's | Springfield
- Restaurants
- Springfield, VA
About this business
Location details
6797 Springfield Mall, Springfield, VA, 22150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Just ordered through Grub Hub. Waited a few mins before hostess came. Told her I was there to p/u my order. Did not see here again. 12 mins pass. I get noticed my order is ready. Still no hostess. I finally walk back to look for someone when I notice my order sitting there. I p/u & leave as it's warm. No utensils AND the Impossible burger I ordered was substituted w/a bean burger of some kind. SUPER DISAPPOINTING. I would have ordered something else!
Business response:
Hello Patricia, Thank you for your feedback. We're sorry to hear about the wait and the issues with your pickup order. It’s frustrating to not have your order ready when expected, and we apologize for the mix-up with the burger. We’ll address this with our team to improve our pickup process. We appreciate your understanding and hope you’ll give us another chance to provide a better experience. Sincerely, Team Maggie McFly's
My husband and I were driving thru the area and stopped here for dinner. We started by ordering two small plates - the corn cheese dip and the fried egg plant. The corn cheese dip was good but the fried egg plant came out over fried and the amount of egg plant that was fried in the first place was the thinnest sliver ever. Then we ordered our main course, my husband got some pasta dish and I got the Ribeye. His pasta dish came out fine but the Ribeye I got was grey in color, thin as paper and over cooked (I order steak rare)... read more
Business response:
Hello Alexandra, We are deeply sorry to hear about your disappointing experience at our restaurant. Your feedback is incredibly valuable to us, and we sincerely apologize that your meal did not meet your expectations, particularly regarding the fried eggplant and the preparation of both steaks. Please know that what you described does not reflect our usual standards, and we are taking your comments very seriously. We will be addressing these issues with our kitchen team immediately to ensure that such incidents do not recur... read more
Made a review about 3 months ago for this place and here is my next and last review. My first few times when me and my bf have been coming here its been great but past 3 times it has been such a disappointment. Today we we went here to grab a quick bite to eat....well let's just say my bf got his entire entree within a few minutes after ordering but I was only given half of my entree which was a Caesar salad. Supposedly my half pizza was dropped on floor and they had to remake it. Took so long that my bf was already well and... read more
Business response:
Hello Carla, We're truly sorry to hear about the disappointing experience you had with your recent takeout order. Your feedback is important to us, and we sincerely apologize for any inconvenience or frustration this may have caused. It's unacceptable that your order was not ready within the expected timeframe, and we understand how frustrating it must have been to experience such a delay. Please know that we take your concerns seriously, and we will address this issue with our team to ensure that all orders are prepared pr... read more
Good food. Terrible service. ordered champagne and it was served in a dirty wine glass.
Business response:
Hello Amy, We're truly sorry to hear about the disappointing experience you had with our service during your recent visit. Providing excellent service and a clean dining environment are top priorities for us, and we regret that we fell short of meeting your expectations in this regard. Your feedback is incredibly valuable to us, and we appreciate you bringing this issue to our attention. If there's anything else we can do to make amends or if you have any further concerns, please don't hesitate to reach out to us directly. ... read more
We ate here for a special occasion in March 2024. The service was good, but the food was not. We were very disappointed in the food.
Business response:
Hello Steve, Thank you for taking the time to share your feedback with us. We're glad to hear that you found our service satisfactory during your special occasion visit. However, we're deeply sorry to learn that the food did not meet your expectations. Your satisfaction is important to us, and we apologize for falling short in delivering a memorable dining experience. Please know that we take your feedback seriously and will address the concerns raised with our culinary team to ensure improvements are made where necessary. ... read more
Wandered into this place for the first time looking for a burger with my friend... to our surprise it was welcoming, clean, and nice. The menu was amazing and we were so excited about what we were going to get. I opted for the protein bowl with steak- well done. I don't usually order steak well done but I don't trust red meat at places not a steakhouse. As we are ordering we notice a belligerent patron on the other side of our booth having an argument at his table- yelling and repeatedly saying "suck my dick...". Our waitre... read more
Business response:
Hello Aiyah, We sincerely apologize for the disappointing experience you had during your recent visit to our restaurant. Your detailed feedback is deeply concerning, and we appreciate you taking the time to share your concerns with us. First and foremost, we apologize for the disruptive behavior of one of the other patrons. This is not the atmosphere we aim to provide, and we understand the impact it had on your dining experience. We will address this issue with our staff and explore ways to handle such situations more effe... read more
So let's hop right in as I'm just leaving as we speak, heck I started this review still at the table. Although it was crowded, we got seated right away. The table we were seated had a tattered booth seat with tape that still did NOT cover the HUGE HOLE. (I'm very visual so this was displeasing to me). Even our waiter had on a black undershirt full of cat hairs. Scared one of them may fall in our food when she leaned over the table... Customer service: was MID at best, she was rushing the entire time, if we had a question we ... read more
Business response:
Hello O, Thank you for taking the time to share your detailed feedback about your recent dining experience with us. We sincerely appreciate your honest comments and would like to extend our apologies for any aspects that did not meet your expectations. We are genuinely sorry to hear about the condition of the booth seat and the inconvenience it caused. Your visual experience is important to us, and we assure you that we will address the issue with the seating immediately. Additionally, we apologize for any concerns regardin... read more
Ordered dinner for 3 via Uber. After 40 minutes they cancelled the order with they couldn't finish the order. What a load of garbage. Can not recommend this place.
Business response:
Hello Bob, We sincerely apologize for the inconvenience you experienced with your recent Uber Eats order from our restaurant. We understand how frustrating it must have been for your dinner plans to be disrupted, and we want to express our deepest apologies for any inconvenience caused. Please be assured that we value your feedback, and your experience will be shared with our team to address any issues and improve our service. We strive to provide a positive dining experience for all our customers, and we regret that we fel... read more
The food was amazing but the service was awful. The restaurant was slow/ only three other tables had people at them. It took 45 minutes to have desserts brought out (ice creams and sliced pre-made cake). From the time we were seated to leaving it was 2.5 hours. The food was great and definitely large servings.
Business response:
Hello Shay, Thank you for taking the time to share your recent dining experience with us. We're delighted that you enjoyed our amazing food and appreciated our generous portion sizes. However, we're truly sorry to hear that the service did not meet your expectations. A 45-minute wait for desserts is not reflective of the level of service we strive to provide. We hope you'll consider giving us another opportunity to provide you with a more seamless and enjoyable dining experience. Your satisfaction is important to us, and we... read more
Frequently asked questions about Maggie McFly's | Springfield
How is Maggie McFly's | Springfield rated?
Maggie McFly's | Springfield has a 3.9 star rating with 1,729 reviews.
When is Maggie McFly's | Springfield open?
Maggie McFly's | Springfield is closed now. It will open at 11:00 a.m.