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Maggie McFly's | Springfield
- Restaurants
- Springfield, VA
About this business
Location details
6797 Springfield Mall, Springfield, VA, 22150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Service was slow and the restaurant wasn't busy. Halfway through service we got a new waiter and they were just as un-attentive as the first waiter. The manager ended up taking our order. I would not go back.
Business response:
Hello Calvin, We sincerely apologize for the service issues you encountered during your visit. It’s concerning to hear that both waitstaff and the transition between servers were less attentive than expected. This is not the experience we strive to provide, and we will be addressing your feedback with our team to ensure better service moving forward. We understand your disappointment and hope you’ll reconsider us in the future, as we are committed to making improvements. Sincerely, Team Maggie McFly's
Place is beautiful. We were excited to try it. We were eating our appetizers and all of a sudden someone in my party screamed. A palmetto bug (giant roach) flew past her head hit her hand and landed on the table. Meanwhile another one of our guests saw a waitress swatting something with a broom under a table near us. The manager tried to tell us it is just a water bug and harmless!! At that point another palmetto flew past him and landed on the floor... we left and the table across from us left!!! Disgusting, we told the ma... read more
Returning after 1 year. Came around 2pm. Maggie mcfly, attached to Springfield town center (mall) between 54 and La fitness. I sat at the bar with about 3 couples scattered around the bar and a party of 5 to the side. The bartender seemed pretty nice and chill but the service was a pretty bad and slow. I asked for a bold rock but was told something about the co2 not working. I asked her to make me whatever she wanted since I just came for a quick drink. It has been more than 15 minutes since I placed my order and no drink in... read more
Business response:
Hello Jasmine, We sincerely apologize for your recent experience. It's disappointing to hear that the service was slow and that you were left waiting for your drink, especially given that it wasn’t busy at the time. This is not the level of service we aim to provide, and we’ll be addressing this with our team to ensure it doesn’t happen again. We appreciate you mentioning the atmosphere, and we’ll strive to improve the service so that your next visit is more enjoyable. We hope you’ll give us another chance in the future. S... read more
I visited Maggie McFly's today for lunch and it was my first visit. Went with my coworkers because we always went to the same lunch spot so let's try something new. The menu is vast. I ordered the Beer Batter Chicken Strips (fried) and when they arrived I thought they were very dark in color. Took a bite and it was very dry I could only eat two of the five. I mentioned to the wait staff that they were over fried. She was kind enough to bring me something else but everyone else was done eating at that point. In add... read more
Business response:
Hello Brian, Thank you for giving us a try for your lunch outing, and for sharing your detailed feedback. We’re sorry to hear that the chicken strips and fries didn’t meet expectations this time. It’s disappointing that the timing didn’t work out with your replacement dish, and we’ll be reviewing our preparation to ensure consistency. We’re glad to hear the server was accommodating, but we’d like your experience to be fully satisfying next time. Please let us know if you'd consider giving us another chance – we'd love to ma... read more
So i normally LOVE Maggie's, but tonight was SO off. First off, we ordered after waiting 15 minutes for our waiter to come back and take our order. There were 4 other people besides me & my partner, & 3 waiters available. My partner is GF (gluten free) & Maggie's is known for having a GF dedicated fryer. So we placed our order, for Southern fried chicken (GF), fried picked (GF) & chicken wings (GF). Within 5 minutes they came back and stated that the GF fryer had broken and they were unable to make anything fried. We then ha... read more
Business response:
Hello Desire, Thank you for your feedback. We’re really sorry to hear that your recent experience at Maggie McFly's didn’t meet your expectations. It’s disappointing to hear about the delay in service and the issues with the gluten-free fryer, especially since you and your partner were looking forward to those dishes. We appreciate your understanding as you worked with our staff to find alternatives, but we know it can be frustrating to have to adjust your order. We’ll address these concerns with our team to ensure we’re pr... read more
If you follow a vegan diet. PLEASE THINK ABOUT COMING HERE A SECOND TIME. I came here at night with my family. I suggested the place because it had a few vegan options for me. Everything was fine until a long black hair was found in my burger. The wait staff was kind enough to pull it to the back and remove it from the bill. Toward the end my stomach became a bit upset and I asked the wait staff if he could ask the brand of the cheese used to make the vegan burger. He went to the kitchen and he told me that the cooks were ... read more
Business response:
Hello Enrique, hank you for sharing your experience with us. We’re genuinely sorry to hear about the issues you encountered during your visit. That’s certainly not the level of quality and service we aim for. We appreciate your patience with our staff, but we understand how frustrating it can be when your dietary needs aren’t addressed. If you’re open to it, we encourage you to reach out to us directly (contact@maggiemcflys.com) so we can better understand your concerns and work towards a resolution. Your feedback is crucia... read more
Just ordered through Grub Hub. Waited a few mins before hostess came. Told her I was there to p/u my order. Did not see here again. 12 mins pass. I get noticed my order is ready. Still no hostess. I finally walk back to look for someone when I notice my order sitting there. I p/u & leave as it's warm. No utensils AND the Impossible burger I ordered was substituted w/a bean burger of some kind. SUPER DISAPPOINTING. I would have ordered something else!
Business response:
Hello Patricia, Thank you for your feedback. We're sorry to hear about the wait and the issues with your pickup order. It’s frustrating to not have your order ready when expected, and we apologize for the mix-up with the burger. We’ll address this with our team to improve our pickup process. We appreciate your understanding and hope you’ll give us another chance to provide a better experience. Sincerely, Team Maggie McFly's
My husband and I were driving thru the area and stopped here for dinner. We started by ordering two small plates - the corn cheese dip and the fried egg plant. The corn cheese dip was good but the fried egg plant came out over fried and the amount of egg plant that was fried in the first place was the thinnest sliver ever. Then we ordered our main course, my husband got some pasta dish and I got the Ribeye. His pasta dish came out fine but the Ribeye I got was grey in color, thin as paper and over cooked (I order steak rare)... read more
Business response:
Hello Alexandra, We are deeply sorry to hear about your disappointing experience at our restaurant. Your feedback is incredibly valuable to us, and we sincerely apologize that your meal did not meet your expectations, particularly regarding the fried eggplant and the preparation of both steaks. Please know that what you described does not reflect our usual standards, and we are taking your comments very seriously. We will be addressing these issues with our kitchen team immediately to ensure that such incidents do not recur... read more
Made a review about 3 months ago for this place and here is my next and last review. My first few times when me and my bf have been coming here its been great but past 3 times it has been such a disappointment. Today we we went here to grab a quick bite to eat....well let's just say my bf got his entire entree within a few minutes after ordering but I was only given half of my entree which was a Caesar salad. Supposedly my half pizza was dropped on floor and they had to remake it. Took so long that my bf was already well and... read more
Business response:
Hello Carla, We're truly sorry to hear about the disappointing experience you had with your recent takeout order. Your feedback is important to us, and we sincerely apologize for any inconvenience or frustration this may have caused. It's unacceptable that your order was not ready within the expected timeframe, and we understand how frustrating it must have been to experience such a delay. Please know that we take your concerns seriously, and we will address this issue with our team to ensure that all orders are prepared pr... read more
Frequently asked questions about Maggie McFly's | Springfield
How is Maggie McFly's | Springfield rated?
Maggie McFly's | Springfield has a 3.9 star rating with 1,831 reviews.
When is Maggie McFly's | Springfield open?
Maggie McFly's | Springfield is open now. It will close at 11:00 p.m.