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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
I paid for an alignment while some warranty work was done. I was told that my tires were rotated and all 4 were balanced. I know for a fact that no ratation was done because I had one wheel with curb rash that I messed up a while back and it was in the same position on the car. This confirms that no rotation was done and makes me question if the alignment was actually done. My air conditioner was repaired properly, but I am not confident that the alignment was done.
Business response:
Thank you for your feedback. We sincerely apologize for the concerns you have regarding the alignment and tire rotation service. It's important to us that you feel confident in the work performed on your vehicle. We would appreciate the opportunity to address this matter directly. Please contact our Fixed Ops Director, David Blood, at dblood@vtaig.com. He will be able to assist you further and ensure that your concerns are resolved. Thank you for bringing this to our attention, and we hope to hear from you soon.
The day I got my car back my car would start and there was bad plates in my battery that was caught from the “premium inspection” and a fuse was shortage and from the work that was done somehow. I had to spend more money for parts I just bought to get it fixed. It was all around frustrating
Business response:
Thank you for bringing this to our attention, and we sincerely apologize for the frustration you’ve experienced. We take your concerns seriously and want to ensure that the issues you encountered are addressed. Please contact our Fixed Ops Director, David Blood, at dblood@vtaig.com so we can review the situation in detail and work toward a resolution. We appreciate your patience and hope to assist you further.
Waiting to get a return call on backordered parts for remaining recall - left message over a week ago
Business response:
Thank you for your review and for your patience regarding the backordered parts for your recall. We apologize for the delay in communication and understand how important it is to get this resolved. Please reach out to us directly at your convenience, and we will ensure that your concerns are addressed promptly. Thank you for choosing us!
Have had multiple issues and talked to mgrs in past and never got one that resolved things. Still take to them my truck bc only ones close to me but just feel like a revenue generator and not that they truly care about doing the right thing. Upsell is the name of game. Had my truck recently serviced and after a “pinpoint”inspection of an issue I presented, they said I needed an 800$ job done on truck. I did a little research and found out it ended up being a $40 part and 2min install. Trust has been an issue but do I drive a... read more
Business response:
Thank you for sharing your concerns with us. We're truly sorry to hear about your experience and understand how frustrating it can be to feel undervalued. Your trust is important to us, and we want to address your issues directly. Please reach out to our Fixed Operations Director, David Blood, at dblood@vtaig.com. He is committed to resolving your concerns and ensuring you receive the service you deserve. Thank you for giving us the opportunity to make this right.
Never got updates and truck was in shop for 2 weeks. Would have to call
Business response:
Thank you for your feedback. We apologize for the lack of communication regarding your truck's service. Your experience is important to us, and we want to make it right. Please reach out to our Fixed Ops Director, David Blood, at dblood@vtaig.com, so he can assist you further and ensure your concerns are addressed. Thank you for bringing this to our attention.
This is the WORST DEALER IVE EVER HAD. Deceitful and Dishonest to Veterans like myself
Business response:
Thank you for reaching out and sharing your recent experience at Mall of Georgia Ford. We take all customer feedback very seriously, especially concerns regarding honesty and transparency. We sincerely apologize that your experience fell short of our high standards. We understand your frustration and want to assure you that we value the trust our veterans place in us. To address your specific concerns and ensure a fair resolution, please contact Dragos Teodor directly at dteodor@mogf.com. We are committed to providing a posi... read more
We have purchased 5vehicles over the past several years and there pricing seems to be getting very unstable. The sales staff are superb but the pricing is out of control with ford
Never called when work was completed. Took 6 hours from appointment time. Because we dropped the car off they made us less priority over people waiting. We made an appointment for 9am. Because we dropped it off didn’t mean we had all day. Highly disappointed with service this time. The shop chose to make us a lesser priority. Our service advisor Scott had nothing to do with this decision.
Business response:
We sincerely apologize for the inconvenience caused by the lack of communication regarding your vehicle's service completion and the extended wait time at Mall of Georgia Ford. We understand your frustration. At Mall of Georgia Ford, we strive to provide efficient service with clear communication, and we fell short of our standards in this instance. To ensure a more positive experience moving forward, please contact David Blood, our Fixed Operations Director, at dblood@vtaig.com. We value your business and appreciate you bri... read more
The dealership had my Mustang for 2 weeks and all the mechanic said was it was a bad throttle body which had been replaced prior to going there so I went ahead and replaced the throttle body again and tell how the problems with my Mustang so I had to replace a speed sensor and the transmission through a transmission shop and so I feel like y'all misdiagnosed the car and did not consider the amount of time you kept the vehicle I left me without a vehicle since I changed the sunset changed the sensor in the transmission everyt... read more
Business response:
We sincerely apologize for the frustration and inconvenience caused by the misdiagnosis of your Mustang and the extended time your vehicle was in our service department. We understand your disappointment and can assure you that we take all customer concerns seriously. To discuss your experience in more detail and ensure your concerns are addressed, please contact David Blood, our Fixed Operations Director, at dblood@vtaig.com. We value your business and hope to demonstrate our commitment to providing exceptional service by w... read more
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 15,528 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.