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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
My car has been in the shop a total of 3 times since I purchased it in December new. My car still isn’t fixed and come to find out they did just an update, instead of fixing it like I was told. Also, I have been waiting 8 months for my seat to be fixed as well. This is a new car and is absolutely ridiculous. We regret buying a ford and will never again.
Business response:
We sincerely apologize for the frustration and inconvenience you've experienced with your new vehicle. We understand how disappointing it must be to have your car in the shop multiple times and still have the issues unresolved. At Mall of Georgia Ford, we strive to provide our customers with exceptional service and reliable vehicles. To discuss your experience in more detail, please contact David Blood, our Fixed Operations Director, at dblood@vtaig.com. We value your business and hope to demonstrate our commitment to except... read more
They promised to replace bad dash in my F150 under warranty, then changed their mind with no explanation. Took my truck to a different dealer who did the work with no questions
Business response:
Thank you for bringing this to our attention. I apologize for the change in your warranty service and the lack of communication surrounding it. This is not how we aim to handle such situations, and I understand your frustration. Please reach out to our Fixed Ops Director, David Blood, at dblood@vtaig.com, so we can look into this further and address any unresolved issues. We appreciate your feedback and hope to have the opportunity to make things right.
My wife took the car in for routine maintenance and also wanted tires. She purchased tires (set of 4) and the original purchased were not originally installed, and the purchased tires were installed with 3 of the four installed backwards. We also received a notification that we might need a new engine depending on used to new from $4,000 to $10,000 to fix due to an oil leak, that we have not experienced, and second mechanic opinions have questioned.
Business response:
We apologize for the issues you've encountered with the tire installation and the concerns regarding the engine. Your experience is important to us, and we would like to address these matters promptly. Please contact Fixed Ops Director David Blood at dblood@vtaig.com. We appreciate your feedback and are committed to resolving these concerns to your satisfaction.
very unfortunate experience, no good they need to improve Service dealership service advisor gave me incorrect information
Business response:
Thank you for bringing your recent service experience at Mall of Georgia Ford to our attention. We sincerely apologize for the inconvenience caused by the incorrect information provided by our service advisor. We understand your frustration and want to assure you that we take all customer feedback seriously. To better understand the situation and ensure it doesn't happen again, please reach out to our Fixed Ops Director, David Blood at dblood@vtaig.com. We are committed to providing accurate information and exceptional servi... read more
no communication you were texting me form someone that was on vacation so noone saw my request. every time i book it they never see my service plan and try and charge me. i paid for the top detail package and my truck came back looking horrible the windshield is covered in stuff you can barely see out of it i honestly don't think the tires were roated when i asked she said ohhhh yeah that was done then didn't drop my car off until 630 pm because they couldn't find a service and i was stuck at work waiting. its also asking me... read more
Business response:
Thank you for bringing your recent service experience at Mall of Georgia Ford to our attention. We sincerely apologize for the communication issues, confusion regarding your service plan, and the overall quality of the detail service you received. This falls short of the exceptional service we strive to provide. To address these concerns directly and ensure a more positive outcome, we would like to connect you with David Blood, our Fixed Ops Director, at dblood@vtaig.com. Thank you for your understanding.
Customer Service is unacceptable. After advising that my brake job was not completed correctly after a 2nd attempt, I never heard back from management or the Service department.
Business response:
Thank you for bringing your recent service experience at Mall of Georgia Ford to our attention. We sincerely apologize that your brake job was not completed correctly, and that you haven't received a response from management or the service department after raising the issue a second time. We understand the importance of reliable brakes and the frustration you must be experiencing. To address this issue promptly and ensure your safety, please contact David Blood, our Fixed Ops Director, at dblood@vtaig.com. Thank you for your... read more
The frustration is unbearable. As indicated with my more recent review, MOG Ford Service department continues to drop the ball. My engine light FOR THE EXACT SAME CODE is on once again (stirke three!). I've done a bit of research and the technician should have reprogrammed the new part once installed. I'm not sure exactly what that means but then again, I'm not a licensed Ford technician! I'm just a guy that is capable of performing five minutes worth of Google searches. I will leave the verbiage below for now. A near death ... read more
Business response:
Once again, I must retract my statement. The original issue with my engine light is back. Yes, the exact same code! Thats THREE times! There has been yet ANOTHER management change and we're back to the same incompetence of the service department at Mall of Georgia Ford.
Attempted to charge me thousands of dollars for something that was under warranty. Took it to another dealership and it was fix in a day at no cost.
Business response:
Thank you for sharing your experience. We sincerely apologize for the oversight and the frustration it caused. This is not the level of service we aim to provide. To discuss your specific experience in more detail, please contact our Fixed Ops Director, Sterling Oliver, at soliver@vtaig.com. Thank you for giving us the opportunity to address this. We appreciate your feedback.
I have worked with this dealership for many years with mostly positive experiences however this one was very disappointing. This is my work truck so leaving it somewhere for a day or two is inconvenient to say the least. I brought my truck in with a couple of small issues and it needed an oil change. It also had a engine light on that needed to be checked. I had to pick it up after hours so I really didn't have time to go over the paperwork but there was no mention of my engine light being on nor any solution indicated. This... read more
Business response:
Thank you for your loyalty over the years and for sharing your recent experience with us. We apologize for the inconvenience and the oversight regarding your engine light. To resolve this matter quickly and to your satisfaction, please reach out to our Fixed Ops Director, Sterling Oliver, at soliver@vtaig.com. We value your business and want to ensure this is addressed properly. Thank you for giving us the opportunity to make things right.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 15,528 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.