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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Worst service dept ever. Rebuilt my transmission back in July of this year, still doing the same thing as before the rebuild. Brought it back to them said they can't find anything wrong with it!!! I'm not making it up nut i guess i will just drive it till it falls out of the car, then maybe they can see what's wrong with it....
Business response:
We’re truly sorry to hear about your ongoing issues with the transmission and understand how frustrating it must be to feel unheard. Your experience is not the standard we strive for, and we want to ensure you receive the service you deserve. Please reach out to Fixed Ops Director David Blood at dblood@vtaig.com so we can review your situation in detail and work toward a resolution. Thank you for bringing this to our attention, and we hope to restore your confidence in our service.
Two times no manager or anyone in charge and did not return my call Bad attitude.
Business response:
We sincerely apologize for your experience and the lack of follow-up you encountered. This is not the standard of service we strive for, and we understand how frustrating it must feel. Your feedback is important to us, and we would like the opportunity to address your concerns. Please reach out to Fixed Ops Director, David Blood, at dblood@vtaig.com so we can assist you further. Thank you for bringing this to our attention.
Took my 2020 ranger in for oil change. Just like many times before. They also put on that zaptech coating. This time looked like they didn't put the coating on it. I usually can tell. It will have a little overspray. I called back that day. Left my female service person a message about it. She never called me back. The next day called back. Other service person said he would have the service manager call me he never did. Don't guess you don't have time to call your customers back. Crappy job and crappy management. But there ... read more
Business response:
We sincerely apologize for your experience and the lack of follow-up regarding your recent service. This is not the standard we strive for, and we understand how frustrating it can be to feel unheard. Your feedback is invaluable, and we would like the opportunity to address your concerns. Please reach out to Fixed Ops Director David Blood at dblood@vtaig.com so we can make this right. Thank you for bringing this to our attention, and we hope to improve your experience in the future.
As of today 10/24, we are still waiting for our tag to be legal for a vehicle we purchased on 9/16. I thought we paid for this administrative service. Leaves a bad taste to an otherwise satisfactory experience.
Business response:
Thank you for your feedback, and I sincerely apologize for the delay with your tag. I understand how frustrating this situation can be, especially after an otherwise satisfactory experience. We strive to provide a seamless process, and I regret that we have fallen short in this instance. Please reach out to Dragos Teodor at dteodor@vtaig.com, and he will assist you in resolving this matter as quickly as possible. We appreciate your patience and hope to rectify this issue soon.
Unfortunately my wife’s Mustang was hit in the service garage. Not a very good experience.
Business response:
Thank you for bringing this situation to our attention. We're truly sorry to hear about the incident involving your wife's Mustang and the negative experience you encountered. We want to ensure this is addressed properly. Please reach out to our Fixed Ops Director, David Blood, at dblood@vtaig.com, so he can assist you further and work towards a resolution. Your feedback is important to us, and we appreciate your understanding.
They didn't fix the issue with my car and could not give an explanation why
Business response:
Thank you for sharing your concerns. We're sorry to hear that the issue with your car wasn't resolved and that you didn’t receive a clear explanation. We take these matters seriously and would like to assist you further. Please contact our Fixed Ops Director, David Blood, at dblood@vtaig.com, so he can look into this for you and provide the support you need.
Overly expensive to work on my car employees are to busy to acknowledge customer and are to stressed
Business response:
Thank you for your feedback. We’re sorry to hear about your experience regarding the service costs and the level of attention you received. We strive for excellent customer service and appreciate your input. Please reach out to our Fixed Ops Director, David Blood, at dblood@vtaig.com, so he can address your concerns directly and help improve your experience with us.
I dropped my truck off for service on Tuesday, 10/15/24 at Mall of Georgia Ford. I was having some transmission issues, service advisor Brian James called me yesterday saying the transmission needed to be replaced and it wasn't under warranty, Cason Stewart was my old advisor and this is the first time I've worked with Brian.. On 9/11/21 I brought my truck back in 3 days after purchasing it due to issues. The transmission needed to be replaced and I would be given the limited warranty for it, 3 years/unlimited miles. Brian i... read more
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the confusion regarding your truck’s service history and the lack of record-keeping. This is not the standard of service we strive to provide. We understand how frustrating this situation is, and we want to address your concerns directly. Please reach out to our Fixed Ops Director, David Blood, at dblood@vtaig.com. He will be able to assist you in resolving this matter. Thank you for your patience, and we hope to hear from you soon.
DO NOT SERVICE YOUR FORD HERE OR BUY FROM THEM Overall an awful experience. I would give them a 0 star if possible. We bought a 2015 F150 in 2021 from Mall of ga ford. Immediately the transmission went out and they had to replace it, this took 2 months to complete. We got it back and the engine blew. This took another month to replace. We got a 3 year warranty on both parts.. or so we were told. This month, October 2024, we noticed a shaking when driving. We took it to the dealership and were told the transmission needed to ... read more
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the confusion regarding your truck’s service history and the lack of record-keeping. This is not the standard of service we strive to provide. We understand how frustrating this situation is, and we want to address your concerns directly. Please reach out to our Fixed Ops Director, David Blood, at dblood@vtaig.com. He will be able to assist you in resolving this matter. Thank you for your patience, and we hope to hear from you soon.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 15,528 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.