This profile has been claimed by the business owner or representative.
Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Waiting 3/4 weeks for diagnostic plus 3/4 weeks to fix my ford maverick 2022 with to many problems and no loan a car not rent car everything on my risk
Purchased a new $60,000 bronco from this dealership 2 years ago. Came in for several warranty repairs and was told by the service manager that they don’t do loaners. When I asked politely one more time, he responded with an attitude “We don’t do loaners, we don’t do loaners.” I see several review at the dealership with people saying they got a loaner. If I was told, we can’t do a loaner for an x repair, I would have understood. So I was out of a vehicle for a weekend with no replacement for a warranty repair for a new vehicl... read more
Your service department has gone downhill. I’ve asked on three separate occasions to change the cabin air filter. They always told me it’s the next time despite having a service Agreement with Ford. The most recent oil change the service advisor specifically said he checked the cabin air filter. Well, I’m here to tell you you did not because I pulled it out that touched. It was terrible. Needless to say, I’ll be back
Business response:
Thank you for your feedback about your recent service experience at Mall of Georgia Ford. We understand your frustration and take your concerns very seriously. To understand your experience better, we would like to connect you directly with our Fixed Ops Director, Sterling Oliver. He can be reached at soliver@vtaig.com. We appreciate you bringing this to our attention Sincerely, The Mall of Georgia Ford Team
It’s important to meet commitments and treat customers with respect: when things get mixed up - a simple apology with Humility can go a long way - Walking out of an open discussion is unprofessional.
Business response:
Thank you for taking the time to share your recent experience at Mall of Georgia Ford. To ensure a more thorough understanding of the situation and work towards a resolution, we would like to connect you directly with our Fixed Ops Director, Sterling Oliver, who can be reached at soliver@vtaig.com. Sincerely, The Mall of Georgia Ford Team
I spoke with Sterling. Oliver explained situation where I came in in January for oil change they removed fog light in error. They need to replace for free. Sterling never called me back.
Took our 2021 Expedition in for warranty work and as told over the phone they would provide a service car since the work would take 3 days. When my wife dropped the SUVv off she was told the service department didn’t have any more cars and they would have Uber take her to a rental car company down the road. Three days later when we came back to your dealership we were told the $300 rental car bill was ours to pay. Take a look at your records and you will see we have purchased over 100k in cars at your dealership since 2014. ... read more
Business response:
Thank you for your review of Mall of Georgia Ford. We sincerely apologize for the miscommunication and inconvenience you experienced during your recent service visit with your 2021 Expedition. We value your loyalty as a customer, especially considering your history of significant purchases with us since 2014. We regret that this experience ultimately led you to purchase your F-250 elsewhere. To ensure a swift resolution and regain your trust, we would appreciate the opportunity to discuss this further. Please contact Sterlin... read more
They said they drove the car and couldn’t hear anything but I took it to another dealer and they found the problem right off hand. Had to order parts for it. So NO your service was wasted time and not very nice either. So won’t be back with y’all.
My truck assessment for a transmission issue was not found in 8 days without my vehicle. No communication from them for 8 days.
Unbelievably terrible. Manager would not stop lying to me about my vehicle. The tech killed a five month old battery. They refused to take responsibility or replace the battery. This branch has major issues. I will NEVER OWN OR OPERATE A FORD AGAIN. They are running an actual scam and this should be stopped before they are sued into the ground for destroying people cars on purpose to boost their own profits.
Business response:
We understand your extreme frustration and the accusations levied against our service department. We take these matters very seriously, especially any suggestion of intentional damage. Our Fixed Ops Director, Sterling Oliver, is committed to transparency and customer satisfaction. To investigate this thoroughly and ensure a fair resolution, please contact him directly at soliver@vtaig.com. He'll review the service records and discuss the situation with the technicians involved. We appreciate you bringing this to our attentio... read more
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 15,533 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is closed now. It will open tomorrow at 9:00 a.m.