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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Slow and disrespectful they kept my car for 4 weeks and charged me for rent car
Business response:
We sincerely apologize for the inconvenience and frustration you experienced with our service. We understand how important your time and vehicle are, and we regret that we fell short of your expectations. To address your concerns directly, please contact our Fixed Ops Director, Sterling Oliver, at soliver@vtaig.com at your earliest convenience. Thank you for bringing this to our attention.
The new tires were installed but failed to properly balance the tires and the air were different in all the tires. This is ridiculous. We had not so great experience in our previous visits. I have yet to receive the copy of all the work that was done. Reminded them twice. Oil change was done but they forgot to put the sticker on. No one is taking responsibility. We won’t come there anymore. This in NOT Acceptable.
Business response:
We sincerely apologize for the issues you experienced during your recent visit to our service department. Your feedback is important to us, and we want to address your concerns as quickly as possible. Please contact Sterling Oliver, our Fixed Ops Director, at soliver@vtaig.com to discuss this further. We appreciate the opportunity to resolve these issues and improve your experience with Mall of Georgia Ford.
Mechanic who changed our oil forgot to put the oil cap back on. We went on vacation and the whole time oil was spewing all over engine and everything under hood. Left with one quart of oil. Surprised the car didn’t catch on fire. Have refused to give us an extension on warranty, even though it’s their fault. Cleaned all the oil under hood and that’s it. You can trust them., that’s for sure. Wouldn’t go there.
Business response:
We deeply apologize for the inconvenience and distress caused by your recent experience at our service center. We understand the severity of the situation and the potential risks involved. We take such matters very seriously and want to ensure that we address your concerns thoroughly. Please reach out to our Fixed Ops Director, Sterling Oliver, at soliver@vtaig.com. Thank you for bringing this to our attention.
Brian Stovall is the absolute worst service advisor at mall of Georgia Ford, Buford , GA. Very rude, ready to argue and dismissive demeanor. He is more than likely running the money away at this location.
Wish I could do zero stars. ...horrible experience at this dealer. I purchased my 2021 Bronco Sport from CarMax at the beginning of April, 2024. It's the first Ford I have owned in 20+ years, so I have been looking for a dealership to partner with for service. I am a BIG believer in preventative maintenance and keeping my vehicle clean. When a recall notice came out, I decided that it would be a great opportunity to try out service at Mall of Georgia Ford. I made an appointment online for Friday, May 31 (2024) and then calle... read more
Business response:
We apologize for the disappointing experience you had at Mall of Georgia Ford. Providing efficient service and maintaining the cleanliness of your vehicle are important aspects of our commitment to customer satisfaction, and we regret if we fell short of your expectations during your recent visit. his does not reflect the level of service we strive to provide to our valued customers. To discuss your experience further and address any unresolved concerns, we encourage you to contact Sterling Oliver, our Fixed Ops Director, at... read more
I have been coming here for 7 years and generally have been pleased with the service. However, my last visit really pushed me to look into other local shops of which I have found one. I delayed a service to my vehicle and then later received an email from Mall of GA Ford that they would offer a discount if I came in and had it done so I scheduled it. When I arrived I was told they did not have the part and that the email was from a 3rd parts even though it has been sent from a Mall of Georgia account. They asked me if I want... read more
Business response:
Thank you for sharing your feedback about your recent experience at Mall of Georgia Ford. We appreciate your loyalty over the past 7 years and regret any inconvenience caused during your last visit. Ensuring clear communication and reliable service is crucial to us, and we apologize for the confusion regarding the availability of the part and the scheduling issues you encountered. Your experience does not reflect the high standards we aim to uphold. To address your concerns and discuss this matter further, please contact Ste... read more
I will not be talking my vehicle back after it gets fixed. Horrible service ever.
Business response:
We're truly sorry to hear about your recent experience at Mall of Georgia Ford. Providing exceptional service is our priority, and we apologize if we fell short during your visit. Your feedback is important to us, and we would like to address your concerns directly. Please contact Sterling Oliver, our Fixed Ops Director, at soliver@vtaig.com. Thank you for bringing this to our attention. We value your business and hope to have the opportunity to regain your trust.
Sterling has never contacted me back about the repaint for my truck. As well as the horrible experience of getting the recalls done. Someone should contact him about his operations.
I left my truck F150 at the Mall of Georgia Ford for an engine oil and filter change. They spilled a lot of old oil on the tray when changing the filter and never cleaned it. Very unprofessional work. They offered to change the spark plugs, and I accepted it. Then, they returned the car with the engine light on. I returned the car, and three hours later I had to call several people at the service station to find out what was happening with my truck. Finally, the guy said the truck had to stay overnight for review. I had to r... read more
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 15,528 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.