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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Dropped my 2011 f250 off with Matt Tyler on Wednesday Oct 12,2022. I explained that I needed it back by Friday afternoon because I had a job out of town. I asked for a tire rotation and road force balance plus remove a nail in the back tire. I also asked if they could look for a battery drain but the tires were the main goal before Friday. He texted me not long after I left and said this is an easy way to check on the truck. I said great! I texted him the next afternoon Thursday with no response. I then texted him Friday mor... read more
Business response:
Dropped my 2011 f250 off with Matt Tyler on Wednesday Oct 12,2022. I explained that I needed it back by Friday afternoon because I had a job out of town. I asked for a tire rotation and road force balance plus remove a nail in the back tire. I also asked if they could look for a battery drain but the tires were the main goal before Friday. He texted me not long after I left and said this is an easy way to check on the truck. I said great! I texted him the next afternoon Thursday with no response. I then texted him Friday mor... read more
Hard to reach by phone, don't pass on messages - calls appear to be outsourced to India. Appointments don't mean they will look at it that day (explained to me it may be 3 or 4 days before they can look at the vehicle once dropped off for appointment). Asked to have a check engine light looked into - told later when it came back on a day or two later that I told him I didn't want the check engine light looked at (that was a lie). Asked to look into Tire Air Sensor light - fixed, told it was the battery. Came back on a couple... read more
I was charged 1,500. 00 to fix the stalling issue with my vehicle and still have the same issue with my vehicle. I called back, and they wanted an additional 500.00 to fix what they thought would solve the issue. Terrible business practice.
Absolutely horrible response to a major warranty issue with my truck. Very disappointing that other dealerships can address my issue much more efficiently than my own local dealer. Reconsidering bringing my truck or my company’s fleet of Ford trucks back to Mall of Georgia.
Car was towed into dealership twice because it would not start at home. Tow truck driver charged battery and car started but I insisted the car be towed in to find cause for the brand new battery not being charged, the Ford dealership kept the car three days and could not identify the problem and the problem still exist.
Service advisor did not communicate at all. Did not appear to communicate with his associates either.
I purchased a Jeep here in October and I’m very dissatisfied with the service I have received since my purchase! I have had problems with the vehicle since I purchased and contacted the seller about the warranty I purchased. I was informed I could bring the vehicle back there since I purchased it there for a diagnostic. However, I’ve received nothing but lies from the service department with a promise to return my call on several times with nothing! I would not recommend this location!
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to make this better. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
Had my car 3 weeks for nothing not even a diagnostic was done. No rental car nothing I literally towed my car to another dealership who diagnosed and put a whole engine in in the same 3 week time!
The service dept is doing their best to accommodate us with a loaner car for the 2 1/2 months our car has been in the shop under warranty work. They have rebuilt the transmission and the power train light came back on the day after I picked it up. They are having a hard time determining the issue as well as a delay in getting the parts needed to try and repair. We have spent over $1,500 in rental cars which is very frustrating. Although we are very dissatisfied with The quality of the ford product st this point we are very g... read more
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.3 star rating with 15,407 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is closed now. It will open at 9:00 a.m.