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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
I am a very unsatisfied, disappointed, loyal, long time customer. This will be the very last time I use this service. I am being charged out of pocket for services that should have been fixed at the original time of service. I have been without my only form of transportation for a week. It makes me sad because I normally have outstanding service, however this horrible experience will keep me from returning,
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
Received terrible service from this location. My vehicle has been sitting for almost 2 months now because the service department cannot correctly diagnose my vehicle and simply don’t care! They worked on my car 3 times keeping it 30 days or more each time and still didn’t fix it. I reached out to management and was ignored. The customer care manager Lindsey also reached out to management on my behalf and still nothing! Lindsey is the only associate that took my claims serious and really tried helping me. If your car is under... read more
Business response:
Chanel, we want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
I took my truck here because the engine light came on. The engine light was on for a minor issue and they told me I had to replace the whole engine. They are such a scam. Don't take your car here for a repair because you'll be told that you'll need a whole new engine when it's only a sparkplug. Such a Scam
Business response:
We are very sorry to hear that your experience was less than satisfactory. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
I did not really like my service writer's attitude. The old guy I used to have (Tony... I think it was) was 100% better.
Business response:
Thank you for letting us know, and we apologize for the experience you had. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
If you dont know alot about cars, then they will try to squeeze as much money out of you as possible.
Business response:
Thank you for taking the time to leave a review, even if your experience wasn’t great. We’re sorry to hear we did not meet your expectations. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
Nice people, but you have to watch the paperwork very closely or they will add a warranty you didn't ask for, want, or know about.
Business response:
We’re sorry to hear that we weren’t able to provide you with the best experience possible. At your earliest convenience, please contact Lindsey Hester at lfrazier@mogf.com.
scheduled a visit regarding a check engine light. I dropped off overnight and they called me advising it would be the next day before they could run a diagnostic and then it may take several days to get the part depend g on what the issue is. why schedule an appointment if you can't even look at the car on the day of the appointment??? terrible service.
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
Have been bringing my vehicles here because of the good service they had. Looks like I may have to going else where.
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to make this better. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
Un informative and unapologetic. They communicated with me not one time. When I came to pick up, vehicle was not ready, someone’s personal items was left in car. They kept for two weeks with no communication unless I called. Horrible experience and this was one of my 17 fleet vehicles, never again.
Business response:
we are so disappointed to learn of this situation. We would like the chance to try to make this better. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 17,082 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is closed now. It will open at 9:00 a.m.