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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Had several issues with this dealership. Every time they tried to make something right, they messed something up. They made a lot of money in my deal and the only reason they tried to make some of the things right was because they were scared of the ford review. Just know they beg for five-star reviews…it’s really sad you can’t just give your honest opinion so everyone knows the truth. Sure wished for a better transaction. Piece of advice for the dealership would be to not ask the customer what they can do to make it right…w... read more
Business response:
Thanks for the ongoing issues. Sure appreciate all of the inconvenience you guys threw my way!
This dealership was good on the first sale but then gave me a run around about a car after my car was totaled for only having it 2 weeks although Mason was a great salesman but All in all I would not recommend mall of Georgia Ford.
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience, Amanda. Thank you for taking the time to provide us with this feedback. At your earliest convenience, please contact Lindsey Hester at lfrazier@mogf.com.
Have had service issues from the beginning. First I couldn’t get anyone to call me back regarding a recall. Once I finally got in for service they didn’t refill the washer fluid. I know that something silly, but makes me wonder what else they didn’t do. Would not recommend this service center.
Business response:
Thank you, Paul, for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
After being pleasantly greeted, the experience went down hill. It seemed like there was a disconnect between technician and representative. I would talk with the representative, then the tech would do something different. Just a hassle. Will not be going back here. Also felt ripped off as they didn't fix the problem in the end after a huge amount of money spent.
Business response:
Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
I did most of the following up. Have the truck to the dealership for 1 week and was told no problem we'll have it ready when you get back. Took total of 9 days to get my truck done. Could not locate my keys when I went to pick up the truck. Tried charging me for work I did not ask for. Now tires that got rotated (without authorization) are cupping....
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience, Johnathon. Thank you for taking the time to provide us with this feedback. We'd like a chance to make this better for you. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com.
Not a very reliable and honest dealership and they lost my business. I bought a 2020 Ford Expedition a less than 2 months ago and it was a great experience. I will make sure non of family members and friends buy anything from this dealership.
Business response:
Thank you for providing feedback on your experience, Peter. We are always looking for ways to improve and customer reviews help us do that. We are disappointed to see that you were not satisfied with your experience here. We would like to speak with you to get some additional information so that we may properly address your situation. At your earliest convenience, please contact Lindsey Hester at lfrazier@mogf.com.
My car (2018 Ford Focus SE) needed the engine replaced (This was the 2nd time being replaced under 4yrs) , they forgot to put the cover back on my engine, also the lid for windshield washer fluid, but when the car was returned to me there was pollen everywhere inside my car (I never leave my windows down) and the gas tank was exactly where I left it on a qt of the tank, milage was the same as well. So how did the test drive go? The courtesy vehicle is only covered for 10 days but yet you cannot get your own vehicle back beca... read more
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
Poorly organized. I blame management the most, but i didn't get top flight customer service and I had to return for the mechanics to fix an electrical switch they must have left unhooked.
Business response:
Customer service is always a top priority to us, and it’s disappointing to hear that we didn’t exceed your expectations. Our goal is to fix any unresolved issues as quickly as possible. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
Mike would screen calls and wouldn’t do his job. Had to go through ford national in order to get anything done.
Business response:
Mattie, we are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. At your earliest convenience, please contact Lindsey Hester at lfrazier@mogf.com.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 17,082 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is closed now. It will open at 9:00 a.m.