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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Got there at 11 for my oil change appointment at 11, didn’t take my car back until 12:00, didn’t leave until 2:00. Crazy long wait for an oil change.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
These guys suck. They sold me a truck that has allot of issues. And when I went back to them they said there is nothing they can do. I will never go back to them. They are crooks.
Business response:
Good Afternoon, pjsufer, thank you for your feedback though we're sorry to hear of the difficulties experienced with our team. We value each of our Mall of Georgia Ford Family Members and want to ensure you receive the proper customer care and support. Will you please reach out to Lindsey at LFrazier@mogf.com to further discuss the situation? Thank you, and have a great weekend!
They act like they don’t care about you don’t want to help you with things I still haven’t received my owner manual and they rush you and tell you someone else is there to buy the same vehicle so they didn’t even fix a nail I my tire and my truck didn’t have oil in it they suck wont do business there anymore
Business response:
Good Afternoon, favorsmark, we're so sorry to hear about the troubles you've have and want to ensure that we've remedied the situation. We take our customer care seriously and want to ensure you know and feel valued as our Ford Family Members. Please reach out to Lindsey at LFrazier@mogf.com for further assistance in remedying the situation. Thank you, and have a good weekend!
Mall of Georgia Ford has lost its respective from me I had ro take my vehicle thrre twice for the same issue qhen it was so.ething simple
Business response:
Mike, we appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
Car was leaking oil. Repair price over $$$$ after warranty copay still $$$ and 3 days in shop. It didn’t fix all the oil leaks. Second visit more out of pocket $$$ & 2 days in shop.
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
No communication, couldn’t give any feedback after a week on the shop. Took to another shop and it was a bad battery…
Business response:
Brooke, we are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
I was chars for work not completed I was charge for disposal tires that I just took back to another dealer initially service was OK I try to work with Benji since he was new I am really upset now that he will not honor a refund on services that will not that was not done at your shop
Business response:
John, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
Had an appointment for a detail. Waited almost 90 minutes and was told that it couldn’t be done that day. They should have told me that an hour before I wasted 90 minutes, not including round trip travel to the dealer.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your detailing visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
I have now made 4 separate trips to get 3 recalls fixed on my 2021 F150. Complete waste of time.
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 17,082 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is closed now. It will open tomorrow at 9:00 a.m.