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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
I had a shifter bushing recall that needed to get taken care of - and had been notified that the parts were now available after a 4-month wait. I also had a ~$50 coupon for routine maintenance (oil change, tire rotation, multi-point inspection) that was specific for my 2016 Ford Fusion and figured I'd get both done at the same time. As I checked the vehicle for my early AM appointment, I still had to wait about 10 minutes to get waited on. Then, I was told there would be a $50 up-charge for the oil my car actually needed. So... read more
Made an appointment for my car to get serviced after going there 6 years they tell me they don't have a lift to service my car. I waited 30 minutes for them to tell me that.
By far the worst experience I’ve ever had from the minute I dropped my truck off for warranty work through the process of being forced to buy another vehicle to be stuck with 3 payments and a vehicle they’ve been fixing for 3 months I’m speechless with no help glutton the dealership
The cost for service is outrageous $7500 for a tune up and catalytic converter replacement on a 2005 F150. To make matters worse they totally missed a major repair that needed to get completed. The valve train needed to be replaced. I denied the repairs because that cost was insane. I went to another repair shop and it was only $775 for the catalytic converter replacement. I was able to get the entire engine rebuilt for the cost that Ford wanted for their repair. Never going here again. Only reason I gave 2 stars instead of ... read more
Service team excellent! Sales team 0 they seemed uninterested and left myself and another customer waiting over 20 min I finally left. This is the second time this has happened. I am in the market however your sales team needs training. Last time same thing he said he would get a key and came back with another trucks key I didn't want to see. We waited in the heat over 20 min just to see a truck I did not want to see. The lady at the front was friendly but said she only answers the phone when asked if you had a show room. I ... read more
Good service Professional staff I’m recommend it, good location 😉 G g g g g g
just now NEW I recently purchased a used 2021 X5 with 48k miles (paid over $40k). As soon as I took the delivery, I felt strong vibration on the steering wheel and chasis (when braking). I took the car to two different shops and I was told that both front and rear rotors were lipped, so they need to be replaced. I called Mall of Georgia Ford (talked with 2 sales managers) to see if they could contribute to the cost of the repair (paying for parts or labor) and I was turned down. It is sad to see they don't stand behind what ... read more
I provided a list of 21 updates needed, tech ran 1. Tech did program a new key but I didn't request that. I'm looking for another dealer to perform the software updates
The WORST service dept I have EVER dealt with! Rude- do not not seem to know what actual customer service is nor how to provide proper warranty work!
Business response:
Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 17,082 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is closed now. It will open at 9:00 a.m.