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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Rushed me through the process,didn’t explain the paperwork, sold me a vehicle with features not working ,not cleaned, when asked about my experience I told them the brakes were squeaking and the rear view camera wasn’t functioning at all I was told it’s a used car and it’s not there fault. Manager told me he’ll refer me to a place to fix the stuff at a discount rate but never called back. I told him the process was stressful and would like to just return the vehicle since it was less then a week. He said no return policy on ... read more
Never had so many issues with buying a car in my life. To many things to say, to type them all up here
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. At your earliest convenience, please contact Lindsey Hester at lfrazier@mogf.com.
DO NOT USE MALL OF GA FORD UNLESS YOU WANT A xxx OR TO DIE!! My husband and I found a cute 2015 Dodge Dart with low miles at Mall of GA Ford. We negotiated the price via text with a lady named Denisa and confirmed a time we could come test drive. This dealership is about 45 minutes away and with gas $4/gallon, we didnt want to waste our time. When we arrived, we were met by a salesman named Derrick who had little personality but whatever, we weren't there for Derrick, we were there for a car. Derrick let us drive the vehicle... read more
My transmission has gone out on my car and nobody has mentioned that my transmission was an issue
Business response:
Good Morning, jolundahaughton, Thank you for your feedback. We're so sorry to learn about your experience and, and would like to speak with you so we can immediately address the situation and your transmission. Please reach out to Alan at AGreene@mogf.com.
Everything went ok, although I thought they were a little too non-Chalant, once they got my check, your finance guy did not remember who I was a customer you just drop $36K. No follow up, nothing.
Business response:
Thank you for your feedback. We would like to speak to you further about this. Please reach out to Lindsey Hester at lfrazier@mogf.com.
The service writer wouldn't make me an appointment. He just kept saying bring it back. Then he argued with me about the problem.
Business response:
Thank you for visiting our dealership and being upfront with your experience. We'd like to speak with you further about this. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com.
I dropped my truck off for a recall to replace the windshield. Truck was returned dirty on the inside. I had to wipe down the seats and the dash and running boards. They were covered in dust and finger prints from the dust you get in a body shop. The windshield washer fluid was disconnected during the repair. It was not reconnected. I had to do it myself. It still didn't work properly after that. I had to take the shroud off to find the hose was pinched when they reinstalled it. So not very happy. I also dropped the truck of... read more
Business response:
Hi jimrzqllh, Thank you for your feedback. We're sorry to hear that your vehicle was returned to us in such condition and would like the opportunity to remedy things, and earn back your business. We take our customer care seriously and wants to ensure all of your Ford needs are met 100% to your satisfaction. Please reach out to James at JAckiss@MOGF.com to further discuss things and find a solution.
Going on 2 months of waiting for service rep to give me an update on when the recall on my car will be fixed.
Business response:
Hi parkwoodbistro, thank you for your feedback, though we're sorry to learn of the communication troubles faced. We were under the impression that you would be calling us to schedule your appointment as when we had last spoken you were not ready at that time. We're sorry for the confusion and would like to opportunity to speak with you, make sure we fully address the situation, and show you how valued you are as a Mall of Georgia Ford Family Member. Please reach out to Lindsey at LFrazie@MOGF.com at your convenience. Thank y... read more
Dealership did the bare minimum when they sold me this car and even left out some very important information before, during, and after the sale. They never told me it would take 2 weeks after closing the deal before I could come pick up the car. They knew this because, as it was explained to me, there have been instances where people have driven off with the car and the bank ended up not funding the deal. Ok, so why did you not tell me this from the outset? I told the salesman (Shawn) I would be transferring a plate. He said... read more
Business response:
Good Afternoon, johnathanfischer, thank you for your feedback though we're so sorry to hear about the difficulties you experienced while working with us. We take our customer care seriously, and value each of our Mall of Georgia Ford Family Members, even those in other states. We'd like to assure you again that the ZakTek coating was not applied to your car as it is non-transferrable, we do not want anyone to be stuck in a difficult spot with our products, nor were you charged for it. We sincerely apologize for the tag issue... read more
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 17,082 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is closed now. It will open tomorrow at 9:00 a.m.