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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Scheduled service for a warranty repair. Took off work. Had a friend follow me so I could leave the vehicle. They told me sorry but they have 20 in front of me and won’t be able to get to it. Why they couldn’t call me the day before I’ll never know. Very aggravating and a waste of a day. Not going back if this is how they care.
Business response:
Hello, Bye, Thank you for your feedback. We're sorry for the communication issue faced during your appointment. We want to make sure we fully address all of your Ford Needs and show you how valued you are as a Mall of Georgia Ford Family Member. At your convenience, please reach out to Lindsey at LFrazier@mogf.com. Have a great weekend!
The service center was excellent, I wish the dealership could be the same, my unfortunate experience with salesman and finance dept is recommended. This is my account on what Mall of Georgia Ford did to my preorder. Did my pre-order in June for a hybrid at Ford Mall of Georgia (MOGF) , unfortunately didn't realize they did it for the Ecoboost , well I got it in October picked it up 10 days later (working out of state), very happy with the truck, the following week (Oct 15) I reserved leaving a deposit as I did for the first ... read more
Business response:
Thank you for taking the time to write your review. We are truly sorry we were unable to provide you with a 5-star experience. Despite our dealership’s commitment to accommodate customer needs and requests as much as possible, there are limits to what we can do. We take pride in our customer service and have always put the interest of our customers ahead of our own when possible. We empathize with your situation and hope that you are able to find resolution for your needs.
There is a lack of communication. The service director is rude and doesn’t understand customer service.
Business response:
HI Jellina Smith, Thank you for your feedback. We're so sorry to learn of the issues faced during your Service visit with us. We would love the opportunity to learn more about your situation, find a remedy, and better assist you moving forward. At your convenience, please reach out to Alan at AGreene@mogf.com. Have a great weekend!
They had no idea what was wrong with my car after they had for a week they called and said come and pick it up it is running fine and that the couldn't find anything wrong I came and got the car and it was running the same way I gave it to them they don't know what they are doing
Business response:
Rachgui98, Thank you for your feedback though we are so sorry to learn of the difficulties you experienced while working with us. We'd love the opportunity to speak with you, and earn back your trust. At your convenience, please reach out to Lindsey at LFrazier@MOGF.com. Have a great day!
Was never called by the dealer in 9 weeks to tell me they could not get Ford parts for repair. When I towed my vehicle to another service center they told me the problem was worse than original story. The other facility had it fixed in 2 weeks and charged half of my Ford dealers quote. Never again Ford.
Business response:
Good Morning, Thank you for your feedback though we're so sorry to learn about some of the issues faced while working with our Service Department. We would greatly appreciate the opportunity to speak with you, learn more about what all went on, see if there's anything we can do to find a solution and earn back your business. Please reach out to Lindsey at Lfrazier@mogf.com at your convenience. Thank you again, and have a great day.
3500 dollars and the tires appear completely out of balance…still. Steering wheel want to shimmy out of my hands at highway speeds. Very disappointing.
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
Well, here's one I was very interested in looking for a used or possibly new Ford Edge 2022 . This is my 2nd owned Ford Escape and I am looking for a new retirement vehicle so I love the Ford Edge and I was seriously considering the 2022 Edge, no fair deals for a loyal customer like myself. I went over to look on Mon. Jan. 31, 2022. I know prices have increased, but PLEASE!! u would think some breaks for old faithful customers like myself would mean something.😒
Business response:
Thank you for taking the time to write your review. We are truly sorry we were unable to provide you with a 5-star experience. Despite our dealership’s commitment to accommodate customer needs and requests as much as possible, there are limits to what we can do. We take pride in our customer service and have always put the interest of our customers ahead of our own when possible. If you have any further questions, please reach out to Lindsey Hester at lfrazier@mogf.com.
forgot to tighten my oil filter on my gt350 and it was leaking oil. They "fixed" it but it kind of ruined my sat. Honestly, i have three fords i bring here and there is almost always some issue. Nothing really major just annoying.
Business response:
Hi patrick.henson, Thank you for taking the time to leave feedback. We'd like the opportunity to learn more about your experience to see if there's a way to remedy things, and better assist you moving forward. Please reach out to Lindsey at LFrazier@MOGF.com.
It took over 2 hours to simply buy cash our leased car after the last payment! A little long in my opinion and they really pushed their $3000 extended Car warrant and I only had 11,000 miles on my car. I of course I declined it! I saved $14,000 over purchasing a new vehicle. They no longer make Fusions so since I love my 2019 with low miles it was a no brained!
Business response:
Thank you for your positive review , Barry!
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 17,082 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is closed now. It will open tomorrow at 9:00 a.m.