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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Lack of communication is the deciding factor for me to not recommend or do business with this dealership.
Business response:
Thank you for providing feedback on your experience. We are always looking for ways to improve and customer reviews help us do that. We are disappointed to see that you were not satisfied with your experience here. We would like to speak with you to get some additional information so that we may properly address your situation. At your earliest convenience, please contact Lindsey Hester at lfrazier@mogf.com.
Last time I had my vehicle at this location none of the problems were corrected. The vehicle was kept for 2 days. I was told there would be follow up for unavailable parts and for the past several months there was no follow up.
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
After contemplating the events and sales tactics used, I wish i had gone elsewhere. Needed to shower after dealing with their sales team.
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. At your earliest convenience, please contact Lindsey Hester at lfrazier@mogf.com.
Took my vehicle in for a 60k maintenance and paid almost $300 for this along with needing AC fixed and they did absolutely nothing. I had to take my vehicle to pep boys not even a week later to have new breaks and pads and new bolts put on after telling them it was driving funny and probably needed new breaks or a tire rotation. Come to find out my break pads were faulty and had tons of hot spots that were causing the tires wear. I pretty much paid $300 for nothing: and while it’s not the money specifically I told them it wa... read more
Business response:
Connor, thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
I was told a different price from the start. I will not ever return. I will also tell all my friends how your dealership is not trustworthy.
Business response:
Joey, thank you for your feedback. Customer service and transparency are extremely important to us. At your earliest convenience, please contact Lindsey Hester at lfrazier@mogf.com.
Horrible service they never even looked at the car. Said it needed more work MK never helped me at all. Would never recommend the service department
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
By far the worst service experience I have had after owning three Ford vehicles in my lifetime this department in particular does nkt have it’s act together at all. One example, I am still waiting weeks later for a call back…
Business response:
We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
The aftermath of the sales experience is less than Pleasant. I wish to never experienced that again.
Business response:
Bradley, we are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. At your earliest convenience, please contact Lindsey Hester at lfrazier@mogf.com.
Please stop asking me for a review. I have already sent a letter with regards to the lord service that I received for you all.
Business response:
Thank you for bringing this matter to our attention. Duplicate information will sometimes get saved and will lead to an excess of communication because we may have your info twice. We apologize for any inconvenience this may have caused and it’s important that we update our records immediately with the correct information. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 17,082 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is closed now. It will open tomorrow at 9:00 a.m.