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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Very disappointed with MOG Ford. MOG Ford replaced the clutch in my Mustang. Recently the pedal didn't feel right, so I attempted to contact the service advisor via phone and email see when I could drop off the vehicle. No response. Contacted another service advisor 3 days later and dropped off the vehicle on Sunday night. New diagnosis was the clutch needed to be replaced. MOG Ford said I was one day out of the 2-year warranty they would not cover the repair. A Ford clutch installed by a Ford technician should last more tha... read more
Business response:
HI JPSCHNEID, Thank you for taking the time to leave feedback. Our Customer Care Manager would like the opportunity to speak with you about your experience and see if we can rebuild a trusted relationship. Please reach out to Lindsey at LFrazier@MOGF.com. Thank you!
I stopped to see if they could check a noise my car was making. The service advisor said no and that I could leave the vehicle overnight and they might get to it the next day. I asked if they had a rental since my husband was out of town. He said no. He then very rudely said “don’t you have any friends?” I got in my car and left. I won’t go back.
Business response:
Hi Time2kiln, We're so sorry to learn about your experience. We only have a certain number of loaner vehicles available and securing one can be difficult at times, but we never condone that type of communication with our Ford Family members. We'd like the opportunity to discuss things with you, see what we can do to find a remedy, and earn back your business. Please reach out to Lindsey at LFrazier@MOGF.com. Thank you and have a great afternoon.
Mall Of Georgia Ford service and parts do not care about there customers. I was sold a defective part (which has been warranties or refused pick up 5 times) and refuses to return my money. I’ve since had to buy another part from a different manufacturer to fix my truck. Pretty sure the positive review on here are paid or fake. AVOID THIS PLACE LIKE THE PLAGUE.
Business response:
Hi Alex Wilson, We're so sorry to hear about the difficulties that you experienced. We also received your facebook review but never got your information to be able to reach out. We take great pride in our Ford Family, and our customer care, though we are always looking for areas that need improving. We would like the opportunity to learn more about what went on and see if there's anything that we can do to remedy the situation, and earn back your business. Please reach out to Lindsey at LFrazier@MOGF.com, this is a fully fun... read more
I didn't want to leave a review because I had a horrible experience at this dealer, but I keep being harrassed with messages to leave one. I bought a brand new truck from this dealer and it was having an issue with the inforainment less than 3 months later. I brought the car to this dealer and they did a check and told me to bring it back because I told them this is the only vehicle I had. When I brought it back they wanted to hold the vehicle for 2 days... I told them again that wasn't possible because it's the only car I h... read more
Business response:
Hi ibell8693, thank you for your feedback though we're sorry to learn about the difficulties that you experienced. We would like the opportunity to learn more about what went on and see if there's anything that we can do to help remedy this situation, and earn back your business. Please reach out to Lindsey at LFrazier@MOGF.com. Have a great day!
Made an appointment for an oil leak and to do my 50,000 service for a Saturday morning. Dropped my truck off Friday afternoon with the service advisor. I called Saturday morning to ask about status of the oil leak and was told that they don’t do that on saturdays. Nowhere did they mention that - or tell me that. Awful service.
Business response:
Hi MH, Thank you for your feedback, though we're sorry to learn of the trouble you experienced. We'd like the opportunity to speak more on this, find a solution, and earn back your business. We value each and every one of our Mall of Georgia Ford Family Members. At your convenience, please reach out to Lindsey Hester at LFrazier@MOGF.com. Thank you again, and we hope you have a happy and safe New Year's Eve!
The sales and management team for sales are top notch. However the service department is like jiffy lube. Money. Money. In a hurry and No regards for customer service.
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
Bad experience! Replace transmission the service manager (Matt) used the bait and switch sales technique. Compared a local transmission business price vs Ford dealership price which was a better price to get a lower price from Ford dealership. Matt matched the price and stated the transmission had a lifetime warranty. The local transmission shop could not match the lifetime warranty. I'm not a mechanical person who knows about transmissions. I spoke with my close friend who is very knowledgeable about transmissions and had t... read more
Business response:
Hi Juan, we're terribly sorry to learn about the experience you've outlined. We pride ourselves on our customer care and transparent communication. We sincerely apologize if you experienced anything less than a satisfactory visit with us. As we're sure you've noticed, every industry is experiencing delays in parts shipping due to labor, resources, and production throughout the COVID Pandemic. These same variables account for the changes in price. Neither of these are unique to our Dealership or the Automotive Industry. We wo... read more
Service is slow and repairs do not get fixed properly. Brought F-150 in with oil leak after service appt and was told there was no problem. Still have oil leak. I don’t have the time to wait on the service and repairs to get done and then return the vehicle again.
Business response:
Hi Tom.abernathy, Thank you for your feedback, thought we're sorry to learn of the difficulties that you experienced with our Service team. We would like to speak with you to learn more about what went on and if there's anything that we can do to remedy this and better assist you moving forward. Please reach out to Alan Greene at AGreene@MOGF.com.
Went in to get a diagnostic check. Paid for it to recommend a waterpump. Went to another place to get second opinion and it was something else. Price was half of what you all were charging me. Also my brakes were super bad and I have little ones. That was not told to me either. I will not get service there anymore.
Business response:
Hi indira_roman, Thank you for your feedback. We're so sorry to learn about your experience. We' greatly value you as a trusted Ford Family member and would like the opportunity to speak with you more about this, and see if there's anything we can do to earn back your business. Please reach out to Alan Greene at AGreene@MOGF.com.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 17,082 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is closed now. It will open tomorrow at 9:00 a.m.