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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Service was good, everyone was friendly. my car was taken back to look at a squeaking like sound the vehicle would make whenever going over bumps and it was taken down to the service center to be checked, they said everything was ok but car still squeaks and the brakes squeak as well. Only had this vehicle for a month.
Business response:
Thank you for your positive feedback and we hope you allow us to look into this issue further for you in the future!
This was the worst car buying experience and service center I’ve ever been to. I will never recommend anyone to go here. I rate it a 0 of 10. Matt Parent
Business response:
Thank you for your feedback, mattnparent. We're so sorry to hear about your experience with us, and would like to learn more about the situation to see if we can find a resolution to better assist you. Would you please reach out to Lindsey Frazier at LFrazier@MOGF.com? Thank you again, and have a great day.
We found a lot of scratch on rear lamp, then I complained to dealership on date of pickup. However dealership took those scratch for granted and refused to exchange other car nor replace new lamp, nor give discount. Their attitude was I felt “Sue me” Therefore I couldn’t but take that car that have scratch on lamp, because I had already made down payment. It was bad experience. I never buy Ford car!
Business response:
Hi ohmtaeyu, thank you for your feedback though we're sorry to hear about the difficulties that you've experienced. We never want our clients feeling dissatisfied or under-valued. Please rest assured we take all matters seriously and want to assist you as best we can. Please reach out to Lindsey Frazier at LFrazier@vtaig.com so we can learn more about your experience and find a remedy for you.
I made an appointment to get a key made. A week later they didn't have the correct key and just used a generic. Didn't tell me in advance and I still had to pay the $250.00.
Business response:
Hi LCarver50@Hotmail, Thank you for the feedback, though we're terribly sorry to hear about the difficulties you had with your second key. We want to make every process efficient, and easy for our Ford Family members. We'd like to learn more about your experience and see what we can do to better assist you, and prevent similar future situations. Please reach out to Customer Care Manager, Ms. Frazier at LFrazier@mogf.com.
I went there by appointment Nov. 1, 2021 for simple maintenance service, tire rotation, etc. was charged for work that I did not ask for nor was notified about. When I brought it up, nobody could explain what was actually done to my car nor why it was done. It was a small charge (about $10) but it makes me wary on their procedures should I have a significant issue
Business response:
Hi Jerztronics, thank you for your feedback though we're sorry to hear about this experience. We'd love the opportunity to discuss this with you. We take our customer care and satisfaction very seriously and aim to have active communication and transparency with all of our customers. Please reach out to Alan Greene at AGreene@MOGF.com. Thank you again and have a great day!
The sales department was amazing, they worked with me through the whole process, painless for the most part, as far as the maintenance done on the vehicle I bought, not great at all, the air filter was filthy and definitely needs to be changed and 3 out of the 4 tires were replaced and now the only tire that wasn’t replaced now needs to be replaced badly.
Business response:
Thank you for your positive feedback for our sales department. However we are sorry about your experience with our service department. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
Haven’t been in your service department in several months. Not sure why you are asking me to rate you right now. However, compared to Toyota and Nissan car service, Ford ranks bare minimum. And, your asking me to rate an employee I don’t even remember otherwise I can’t submit this rating.
Careless to walk in customer & not very helpful. Trying to get service inquiry and even service advisor's sees me... they ignored right front front of me.
Business response:
Hi myxb0909, thank you for your feedback. We're sorry to hear that you had a difficult time in our Service Department and will address this issue with our team. We'd love to further discuss everything and earn back your business. At your convenience, please reach out to Service Manager, Alan Greene, at AGreene@mogf.com.
Make me wait long time and I feel like they ignore me was little mad.
Business response:
We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. At your earliest convenience, please contact Lindsey Frazier at lfrazier@mogf.com.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 17,079 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.