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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
I was told the car goes through a full detailed inspection and nothing was wrong with it. I messaged the dealership because I noticed a problem with it 2 days later. They did nothing to help me out. I bought a $50,000 used truck from them not $1,500 car. I guess shady dealerships come in all shapes and sizes. I came to find out later they actually done “work” to the truck before I bought it and had “fixed” the problem I was having. That tells you they knew about the issues before they sold it and don’t stand behind their wor... read more
Business response:
Avaldez11, Thank you for your feedback. We're sorry to hear that you've had issues with your truck. We'd love to further discuss your experience with you and find a resolution to what you and your wife have been going through. At your convenience, please reach out to our Customer Care Director Lindsey Frazier at Lfrazier@mogf.com.
The rep I worked with named Pete never called me back after supposedly ordering my new key fob and key. it’s been more than 2 months now since I visited the Ford location.
Business response:
Hi Tiffany Simmons, Thank you for your feedback. We're so sorry to hear that you didn't receive follow-up and would like to make sure this is taken care of. At your convenience, please reach out to Alan Greene at AGreene@mogf.com.
Service department needs quality control. Every time I take my vehicle in for warranty work, they break something else. Techs are extremely careless and refuse to treat other peoples property with respect. First time, I brought in my vehicle to swap out the front camera, they installed a lower quality front cam. I insisted they fix it, they ordered the correct cam, installed it, and let the driver side door hit a red solid object in the shop. Dinged the door itself, scratched the paint, and cracked the door pillar (with numb... read more
Business response:
dshahbazi, Thank you for your feedback. We're terribly sorry to hear about your experience and would like the opportunity to discuss everything with you and find a solution for you. Please reach out to our Customer Care Director, Lindsey Frazier, at LFrazier@mogf.com.
Asking for reviews every month will get a 0 star rating from now on. You should stop this!!!
Business response:
Gary, thank you for bringing this matter to our attention. It’s important that we update our records immediately. At your earliest convenience, please contact Lindsey Frazier at lfrazier@mogf.com.
People were super nice but i was given one price on the online appraisal and when i arrived to trade in was told it was actually $12,000 less than what they had said
Business response:
Hi Zachery.Patterson23, Thank you for your feedback. Our Desk Manager mentioned the two of you are speaking today in hopes of getting closer to your goal. We hope that it goes well and results in a satisfactory outcome for you. Please reach out to Lindsey Frazier at LFrazier@MOGF.com for further assistance.
Brought my truck for recall notice. I was told they do not do the recall on trucks in the south…I was called and told we need rear break pads…I went ahead and over paid for them. I was shocked my truck would need rear pads before the front pads were changed. 3 days later my truck ran hot and the coolant was empty in the reservoir…They inspected my truck and would have noticed it was empty or they emptied it. I didn’t bring it back because there is no trust! While I was waiting for my truck someone questioned their bill. Serv... read more
Business response:
Hi Grayhawk28, Thank you for your feedback, though we are sorry to hear about your experience. We take great pride in our Service Department and the work provided to our clients. We recognize that mistakes can happen and would like to see what we can do to help remedy your situation. We would love to speak with you further to address your concerns and earn back your trusted business. Please reach out to Alan Greene at AGreene@MOGF.com. Thank you!
The service person was kind, but it took several hours for a oil change! Way to long for this maintenance item.
Business response:
Hi JIMAMBUEHL, Thank you for your feedback. We're sorry to hear that your oil change took so long. We've recently taken on other dealerships' clientele and have had a few delays which we are actively addressing. If you'll please reach out to Mr. Alan Greene at AGreene@MOGF.com, we would like the opportunity to talk with you in regards to your experience and find a way to further assist you.
Staff is friendly, if you can get them on the phone they can be helpful. A few issues I have are, 1) reaching the service department is a pain, you call the number and if no one answers (which is like a 20% chance), the automated message says they can’t answer the phone and hangs up, so you have to keep calling back or try different times; 2) my issue still isn’t fixed on a warranty item, the last answer I got is the software will update between now and end of the year……I guess that is what I have to wait on…….; 3) I have ta... read more
Business response:
Hi BarAS, Thank you for letting us know of the issues you've been experiencing. If there's ever areas in which we can improve, we are always receptive and do our best to to use things as a constructive opportunity to further train. If you will please reach out to Alan Greene at AGreene@MOGF.com, we would love to further discuss the matter with you and see if we can provide any updates on your warranty issue, and earn back your trusted business. Thank you.
Have a warranty issue that no one seems to want to take seriously. I know it is a rattle but I really didn’t appreciate the idea that it was possibly something I had in my seat. Like I’m not smart enough to have eliminated that as a possibility on my own. I had even shared video of the rattle and you can clearly see there is NOTHING in the seat to rattle. Also, I was supposed to get a rental so they could keep my car longer to look into it more and I’ve been ghosted. I’ll just do to a different Ford service center even if I ... read more
Business response:
Thank you for the feedback, DeeJustD. We're sorry to learn of your experience. We take our customer care and safety earnestly and never want any one of our clients to feel as though they've been ignored or not taken seriously. We would like to see if there's anything we can do to earn back your business and reestablish a trusted relationship. Please reach out to Alan Greene at AGreene@MOGF.com as we would love to find a remedy with you.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 17,079 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.