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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
They call to make a scheduled service appointment & the technician never shows up. This is the third time this has happened. I think it's time to find a new pest control service. Massey sucks
Business response:
Good evening Mr. Thomas, We apologize for the missed appointment and any inconvenience it may have caused. We appreciate you bringing it to our attention so it can be addressed. Your comments have been forwarded to corporate management and someone will follow up with you tomorrow. Again, our sincerest apologies. Have a good evening. Massey Services Customer Care
I had Massey for 4 years and had no major issues. However, I sold my home and called them to let them know I didn't want to continue with their services because I no longer would be at the house. Unfortunately, they "can't find a record of my call to cancel" and continued to charge me for my services at a house I no longer own. They are now threatening to take me to a collection agency to pay for a service I cancelled. These people are scammers and have horrendous customer service. Avoid at all costs! (Especially Kendra)
Business response:
It is our pleasure.
Massey bought out the company we were using right before the pandemic hit and their service has been lacking, for lack of a better word. They have charged me full price for their quarterly service but yet to do a full service on my home since March. The last two regular service days they came, 1 was a day before a major hurricane was supposed to hit us (I highly doubt anything treated outside would have survived the storm) and the second they came a day after it had pored and the technician told my dad who was staying with u... read more
Business response:
Ms Lawton, Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant service you have had. You have our sincerest apologies and we completely understand your frustration. Customer service is our number one priority and we apologize that was not shown to you.. Your email has been escalated to our Corporate Headquarters. Someone will be contacting you as soon as possible. Once again, we apologize and hope to have this resolved quickly. Please stay safe and have a nice afternoon.
these frauds been coming to "spray" for pests and at my one bedroom and they never got rid of the roaches. in my new 2 bedroom they "sprayed" 3 times in 4 months and i cought and killed a small mouse at 2am so I'm pretty sure their pest techs are coming into my house and spraying water or nothing at all to take money from places ineed of real pest control. please, if your ineed of actual pest control find a legit and effective company to spend your money on for real effective pest service. what are your employee's even doing... read more
Business response:
Good morning Mr McTowelee, Thank you for bringing this to our attention. We are extremely sorry to hear about the unsatisfactory service you have had, and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as customer satisfaction is our number one priority. So we may get this escalated to Corporate Headquarters, would you please private message us your property address or account number? Thank you we look forward to hearing back from you. Massey Services Customer C... read more
Called to update my contact information and scheduled an initial call out. Had to go see a doctor the day of the appointment and called and rescheduled for two days later. Person showed up anyway and freaked my mother in law out, called my wife’s ex since the information they had wasn’t updated. If they can’t handle simple tasks why would I trust them with anything else. Canceled and will look for somebody that can handle the simple things.
Business response:
Thank you for providing the information. We have located your account and reviewed the details of what transpired. We know and understand where and how we failed to execute in the manner that would have ensured we handled each of your requests appropriately. We will use this as a teaching opportunity to prevent it from occurring again. I sincerely apologize for the frustration and inconvenience this has caused you and your mother in law. I have forwarded everything to the Regional Manager and he will be contacting you to dis... read more
I hired Massey in the spring of 2020 for weed/fertilizer treatment and mosquito treatment. I signed up for auto pay so I wouldn't have to remember the bill. Fast forward a few months... I have more weeds than before they started and the mosquito situation was still an issue. I kept hoping it would get better. The straw that broke the camels back was when my gate to my backyard was left open. I have two very large dogs that could have gotten out. I called to cancel the service. I travel a ton for work and can't take the... read more
Business response:
Ms Scott, Thank you for bringing this to our attention, you have our sincerest apologies and we understand how frustrating this can be. We are sorry you were not able to resolve this at the local level, therefore, we are bringing this to the attention of the Midwest Fl Regional Manager. Someone will be contacting you shortly with a resolution. Once again, we apologize. Thank you, have a nice afternoon.
Sold a service that they never provided and then when cancelled service they continued to bill without recognizing their "money back guarantee". Local GM in Loganville was indifferent about concerns and feedback. Search around, based on 2.7/5 feedback better off elsewhere.
Business response:
Mr Trask, Thank you for bringing this to our attention. We sincerely apologize for the unpleasant experience. Customer satisfaction is our number one priority. We have forwarded a copy of this review to our Corporate Headquarters to see your concerns are address and resolved as quickly as possible. Once again, our apologies. We wish you a safe and Happy New Year!
Signed up with Massey services for lawn maintenance in October. The technician sprayed a bad batch of chemicals on my plants and shrubs. Needless to say they killed 59 plants and badly burned my golden mound shrubs. After speaking with the Winter Haven GM and the service manager my plants or shrubs haven’t been replaced. They have given me the run around for several months while still collecting their fees from my account. Bad business and very poor communication. Seems like I’ll have to take them to small claims court in or... read more
Business response:
Ms Cade, Thank you for bringing this to our attention, you have our sincerest apologies and we understand how frustrating this can be. We are sorry you were not able to resolve this at the local level, therefore, we are bringing this to the attention of the Midwest Florida Regional Manager. Someone will be contacting you shortly with a resolution. Once again, we apologize. Thank you, have a nice afternoon.
Massey has serviced my property for several years and things were fine until I recently acquired big head ants. I pay them quarterly for quality pest control to prevent these issues. I’ve asked them several times over the past 2-3 months to rid my home of these ants. Not sure if they can not or will not, but the result is the same, I still have big head ants. Searching for a new qualified pest control company, any recommendations ?
Business response:
Mr Johnson, Thank you for bringing this to our attention. So we may better assist you, would you please private message us your property address, so we may get this resolved? We look forward to hearing back from you, kind regards.
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.6 star rating with 32,005 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open at 7:00 a.m.