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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I hired Massey in the spring of 2020 for weed/fertilizer treatment and mosquito treatment. I signed up for auto pay so I wouldn't have to remember the bill. Fast forward a few months... I have more weeds than before they started and the mosquito situation was still an issue. I kept hoping it would get better. The straw that broke the camels back was when my gate to my backyard was left open. I have two very large dogs that could have gotten out. I called to cancel the service. I travel a ton for work and can't take the... read more
Business response:
Ms Scott, Thank you for bringing this to our attention, you have our sincerest apologies and we understand how frustrating this can be. We are sorry you were not able to resolve this at the local level, therefore, we are bringing this to the attention of the Midwest Fl Regional Manager. Someone will be contacting you shortly with a resolution. Once again, we apologize. Thank you, have a nice afternoon.
Sold a service that they never provided and then when cancelled service they continued to bill without recognizing their "money back guarantee". Local GM in Loganville was indifferent about concerns and feedback. Search around, based on 2.7/5 feedback better off elsewhere.
Business response:
Mr Trask, Thank you for bringing this to our attention. We sincerely apologize for the unpleasant experience. Customer satisfaction is our number one priority. We have forwarded a copy of this review to our Corporate Headquarters to see your concerns are address and resolved as quickly as possible. Once again, our apologies. We wish you a safe and Happy New Year!
Signed up with Massey services for lawn maintenance in October. The technician sprayed a bad batch of chemicals on my plants and shrubs. Needless to say they killed 59 plants and badly burned my golden mound shrubs. After speaking with the Winter Haven GM and the service manager my plants or shrubs haven’t been replaced. They have given me the run around for several months while still collecting their fees from my account. Bad business and very poor communication. Seems like I’ll have to take them to small claims court in or... read more
Business response:
Ms Cade, Thank you for bringing this to our attention, you have our sincerest apologies and we understand how frustrating this can be. We are sorry you were not able to resolve this at the local level, therefore, we are bringing this to the attention of the Midwest Florida Regional Manager. Someone will be contacting you shortly with a resolution. Once again, we apologize. Thank you, have a nice afternoon.
Massey has serviced my property for several years and things were fine until I recently acquired big head ants. I pay them quarterly for quality pest control to prevent these issues. I’ve asked them several times over the past 2-3 months to rid my home of these ants. Not sure if they can not or will not, but the result is the same, I still have big head ants. Searching for a new qualified pest control company, any recommendations ?
Business response:
Mr Johnson, Thank you for bringing this to our attention. So we may better assist you, would you please private message us your property address, so we may get this resolved? We look forward to hearing back from you, kind regards.
Called 5 times to transfer existing services for lawn and termite. No call backs, no quotes.
We had service and then you cancelled it without informing us! Now, the cost has doubled. Punishing a customer because they forgot to pay is absurd. Especially during this past year! Great way to treat my Mother in Law, who will be 81 in a few weeks! We do not recommend this company!!!
We had service and then you cancelled it without informing us! Now, the cost has doubled. Punishing a customer because they forgot to pay is absurd. Especially during this past year! Great way to treat my Mother in Law, who will be 81 in a few weeks! We do not recommend this company!!!
Business response:
Ms. Goldberg, We regret any lack of communication or misunderstanding that may have happened on our end. if you would kindly message us your Mother in Law's property address and your contact information, we will ensure you are contacted by our Regional Manager to discuss your concerns. Thank you.
While I can’t speak about the service of this company (because I’ve never used them) I can say that their service techs are incredibly rude. Repeatedly they’ve caused issues on our road parking on a major street and today blocking both lanes of traffic. People had to drive on neighbors lawns to get around them and this particular tech didn’t even flinch. As a whole a little courtesy could go a long way here. Management needs to instruct their employees to park on side roads or in driveways, common sense.
Business response:
Ms Morgan, Thank you bringing this to our attention. We take these matters very seriously. Would you mind emailing us at wecare@masseyservices.com with the crossroads, date, and any information that will help us identify the driver. We will then forward this to our Corporate Headquarters to address. Thank you, we look forward to hearing back from you.
Sprayed all my kids toys! I slipped on bug spray coming out of the garage! This is horrible!
Business response:
Thank you for the update, we are so pleased they were able to resolve quickly. We appreciate your business. Thank you!
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 30,259 reviews.
When is Massey Services Inc open?
Massey Services Inc is open now. It will close at 6:00 p.m.