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McKinney Buick GMC
- Car Dealers
- McKinney, TX
About this business
Location details
3950 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Everything was great until the end. We bought a used 2020 suv and when it came time to sign the paperwork we were told that there was only 1 key for it. You would think that when someone is buying a $40,000 vehicle it would have 2 keys. We were given a number for someone who could get us a second one at a "reasonable" price. This person's programmer is in the shop with no eta of when it will be fixed. So it looks like I will be spending around $350-$400 for a 2nd one.
Business response:
At your earliest convenience, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com to discuss any concerns related to your vehicle purchase.
Didnt fix the problem. AC works now but only on one setting. Now defrost doesnt work. Waiting a week now and still havent got the truck back in. Spent a lot of money. Disappointed
Business response:
We are truly sorry to hear that the issue you experienced with your vehicle persisted after your service appointment. We understand how frustrating and inconvenient this can be, and we sincerely apologize for any inconvenience this has caused you. Quality and thorough service are of the utmost importance to us, and it is clear that we did not meet your expectations during your recent visit. We would like to make things right and ensure that your vehicle is properly taken care of. To do so, we would appreciate the opportunity... read more
Extremely slow service. Multiple days told truck would be ready and then pushed off as parts never showed up.
Business response:
We appreciate your feedback and apologize for any inconvenience you experienced due to the extended appointment time. We understand that waiting for vehicle repairs can be frustrating, especially when parts are delayed. Our team strives to provide efficient and timely service, but occasionally, unforeseen circumstances, such as delayed parts shipments, can lead to unexpected delays. We truly value your time and understand the importance of having your vehicle back on the road as quickly as possible. We're actively working to... read more
The repair was done correctly, but poor communication from the dealership. The service advisor's manager did not respond or acknowledge an email I sent him about a concern. I went to the dealership in an attempt to meet the manager in person. Our advisor pointed us out to him and he walked right past us without ever acknowledging us. This dealership does just fine in terms of quality of service work, but in general staff on the service side seem to lack customer service/communication skills and this more than likely emanates... read more
Business response:
We sincerely apologize for any communication issues you experienced with our service staff. Effective communication is crucial in ensuring that your service needs are met promptly and accurately, and it's disappointing to learn that we fell short in this aspect during your visit. Your feedback is valuable to us, and we take it seriously. To help us improve, we would appreciate more specific details about the communication problems you encountered. This information will allow us to address any shortcomings in our processes an... read more
It took almost two weeks to get the Radio and Audio fixed. I asked to have the back window wiper replaced, they replace the front windshield and left the back. The back window has no wiper! They need to listen more closely and not just replace the more expensive parts!
Business response:
We apologize for the inconvenience you experienced during your recent visit to our service center. It's essential to us that our customers receive the highest level of care and attention, and it appears we fell short of that standard in your case. We take your feedback seriously, and we will address this matter promptly with our service staff to ensure that such issues are not repeated. Please provide us with more specific details about your visit, including the date and the concerns you had with your vehicle. This informati... read more
Two hours for a oil change in unacceptable.
Business response:
We apologize for the extended wait time you experienced during your appointment. We understand that your time is valuable, and we're sorry for any inconvenience this may have caused. We strive to provide efficient and timely service to all our customers, and we regret that we fell short in your case. Your feedback is important to us, and we will take steps to improve our scheduling and service process to ensure a more seamless experience for you and all our customers in the future. Thank you for bringing this to our attentio... read more
The only reason I gave them 1 star is that after leaving the dealer after my purchase I had issues with the car. They didn't care to address the issue and frankly do not want to deal with you after you buy, in other words, if the car falls apart you are on your own. My 1st bad experience with a dealer after purchase.
Business response:
We apologize for any inconvenience you've experienced with your vehicle. Our goal is to provide effective and lasting solutions during our service appointments. It's concerning to hear that the issue you reported still persists after your service visit. We would like to make this right and ensure that your vehicle is in proper working condition. At your earliest convenience, please reach out to Dan Irwin at Dirwin@nissanofmckinney.com.
My car was not serviced on this date
Business response:
We're sorry to hear that you had a poor service experience with us. We strive to provide excellent service to all our customers, and we apologize for falling short of your expectations. Your feedback is important to us, and we would appreciate the opportunity to learn more about your specific situation and how we can improve. At your earliest convenience, please reach out to Dan Irwin at Dirwin@nissanofmckinney.com.
I would rate them lower if I could. They kept the car 2 days shy of a month, would not return calls regarding its status and were generally unhelpful. My wife is now complaining about the AC which was one of the things the worked on. I will not not buy a new Buick from them which was our original intention nor will I ever take my car back to them for service.
Business response:
We're sorry to hear that you had a poor service experience with us. We strive to provide excellent service to all our customers, and we apologize for falling short of your expectations. Your feedback is important to us, and we would appreciate the opportunity to learn more about your specific situation and how we can improve. At your earliest convenience, please reach out to Dan Irwin at Dirwin@nissanofmckinney.com.
Frequently asked questions about McKinney Buick GMC
How is McKinney Buick GMC rated?
McKinney Buick GMC has a 4.3 star rating with 8,965 reviews.
When is McKinney Buick GMC open?
McKinney Buick GMC is open now. It will close at 9:00 p.m.