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Medina Auto Mall
- Automotive
- Medina, OH
About this business
Location details
3205 Medina Rd, Medina, OH, 44256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 8:00 p.m. | |
| Tue | 09:00 a.m. to 6:00 p.m. | |
| Wed | 09:00 a.m. to 6:00 p.m. | |
| Thu | 09:00 a.m. to 8:00 p.m. | |
| Fri | 09:00 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Customer service is bad. Bought the car a year ago from out of state and after getting the car home I noticed that the back interior of the car hadn’t been touched (cleaned) after I was specifically told it would be detailed while we were doing the paperwork. I am also waiting on the 2nd key to my vehicle which was supposed to be mailed to me. No response to many attempts to contact the salesman and manager over the entire year. Very disappointed and wouldn’t recommend buying a used vehicle from them to any of my friends... read more
Not lie to the people buying cars hiding the damages on the car
Sold me a $27,000 used truck. Said they had the shop down the street put it on a lift and check it out but it was missing parts of the suspension and has bad ball joints. Found all this out because I was getting new tires put on because they were bald when I bought the truck.
My daughter bought her first car there in August 2020. Because the “check engine” light came on as we test drove, I specifically asked the salesman to put a clause into the contract that stated Medina Auto Mall was responsible for all repairs associated with that light being on. Since then, the car has been in their shop 4 times, the last time lasting one month. Upon returning the vehicle to her, it was only a matter of days before the car became undrivable. Now the dealership is refusing to assist further. These people are ... read more
Had a great experience when I went to Medina Auto Mall in 2018 and bought a car. Went back yesterday after receiving a call from the dealer and saw a Facebook post that they are paying up to 5k more for trade ins with vouchers. Was looking to upgrade to a bigger SUV. This time totally different experience. Sales experience was awful the two hours I was there. Salesman spent more time away from the desk and left sitting alone most of the time there. Turned out they offered me $3k less than kbb for my trade on a 2018 trade in.... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, James. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (888) 698-9163 and we'd be happy to help you out. Cheers, Medina Auto Mall
Extremely Disappointed. 4 hour round trip with a new born for nothing. Very Misleading I guess your website should say we except all credit types with hefty down payments. Or all credit types on certain vehicles. That way there’s no confusion that I was driving to look at this car I had a less than perfect credit score and a low down payment. I was still under the impression that it was almost a guaranteed deal after speaking to someone. we weren’t even close. And all I got was a sorry for your experience.
Friendly sales guy. Sold me a piece of junk though. They ended up fixing several issues with the jeep I bought, but failed to mention the sky glider leaks. They couldnt even replace the tpm sensor before they sent me home in it. I had to replace break pads, rotors, shocks and struts within the first 3 weeks of having it.. I havent had the car but a month and I wish I could return it. They do not have your best interest in mind I can tell you that. From the looks of it they dont do an inspection either. If you want a quality ... read more
RecommendedOh my!!!! I’ve never had a good experience with a dealership and went in with lots of trepidation. I left speechless because I was waiting for something to go terribly wrong..... and NOTHING DID! After they found the truck I wanted it was quick paperwork and I was out the door 💕Thanks Ryan and the whole team! 🇺🇸🇺🇸🇺🇸
Where do I start? I bought a beautiful Cadillac as a gift for my amazing wife. My salesman was Brad. We agreed on the installation of a backup camera, rim repairs, and a second key fob. They dropped off the car without any of these things done. After a few days I took the car back to get the work done. After a month of no communication I was told my car was ready. I went to pick it up and noticed that the backup camera was severely malfunctioning and that they had wrecked the back of the car. Brad told me that they would ta... read more
Frequently asked questions about Medina Auto Mall
How is Medina Auto Mall rated?
Medina Auto Mall has a 4.4 star rating with 5,401 reviews.
When is Medina Auto Mall open?
Medina Auto Mall is open now. It will close at 8:00 p.m.