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Meritage Homes®
- Home Builder
- Scottsdale, AZ
About this business
Location details
8800 E Raintree Dr, Suite 300, Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 1:00 p.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | 10:00 a.m. to 5:00 p.m. |
The purchasing process is smooth. My sales couselor Julia is a great help. BUT, things went bad after the purchase. There are several issues of the house that are not even fixed even AFTER the closing date. It is really hard to communicate with Meritage Homes. Even when they reply to the requests, they do not fix the issue. It has been more than 1 month since the closing date, but my roof and garage are still yet to be fixed. I am extremely disappointed now. If they are still not helping, to be responsible, I will not recomm... read more
Business response:
Thank you for your review. We’re so sorry your issues have not been resolved, and we’re here to help. Give us a call at 833-684-6527 so we can chat directly and connect you with the customer service team in your community.
Home is sheet rock house. Even Standard stuff that comes with other builders are an update for them. Their will be many surprises along the way that will cost you more money. They will start you at low price. You will end up paying way more.
Business response:
Thank you for bringing this to our attention. We’d love to get you in touch with our customer service team so we can make it right. Please call 833-684-6527 to chat with someone directly.
We were approved with signed contract and down payment. Decided to void agreement. The worst customer experience with the sellers agents, sales manager, and RVP of Atlanta division. We loved the community and home. Just mistreated from the beginning to the end. Neighbors had same issues. If only we could of dealt with someone professional and courteous.
Business response:
We’re so sorry to hear about this situation and would like to make it right. Please call 833-684-6527 with more details — along with your contact information and community name — so we can follow up with our teams ASAP. Thank you.
We were approved with sign contract, down payment. However, backed down as we received the worst customer experience from seller agents, sales manager, & even the RVP of Atlanta division. It’s a shame we loved the community and the home. Just mistreated from the beginning to end. How can we report to this? If only we could deal with someone above them that is courteous and honest.
Business response:
We’re so sorry to hear about this situation and would like to make it right. Please call 833-684-6527 with more details — along with your contact information and community name — so we can follow up with our teams ASAP. Thank you.
Let me start this review by saying the one star is for the Meritage Homes realtor that we dealt with, not the actual home. The quality that Meritage Homes delivered on our house was impeccable. The home itself is beautiful and we are 100% satisfied with the home. The finishes are beautifully designed and very in-style with today's standards. Aside from some lawn issues (sod came with weeds, poor landscape installation, etc.), I would give the quality of the home 4-5 stars. On the other hand, we had the absolute WORST poss... read more
Business response:
Hi Skylar - we're very sorry to hear about your experience, but are glad to hear you are enjoying your home. We will be sure to share this feedback. Thank you for your honest review.
We are not at a place where you would want to be critiqued! First appearance product is good; however, once we are in & looking at details, the workmanship is shabby. On top of that when asked about the 5”spiders & 4” bugs, we received a 5 year old’s explanation about bugs coming in from outside & house would be cleaned but no exterminating is included. The 3 painters who came in yesterday to do the professional paint touch up were sketchy at best. Some of the unfinished construction items we pointed out earlier basically ... read more
Business response:
We appreciate you taking the time to provide feedback, Nancy. We strive to give every customer a great experience, and it’s always our goal to learn and improve. We’d love to get you in touch with our customer service team, please call 833-684-6527 to chat with someone directly.
RUN!!!!!!! do not buy a house from Meritage... i read the review before i started to build and said all the negative things cant happen to me. BUT they did!! RUN. Meritage will act like they care about you in the beginning but they do not after you drop the first dollar. I asked for the exact model home look. i have anything but the model home look. my builder told me he would no longer even talk to me about my house. Meritage does not care about the quality of there work but only that they have your money and have put you... read more
Business response:
Shelby, we’re so sorry to hear about this situation and would like to make it right. Please call 833-684-6527 with more details — along with your contact information and community name — so we can follow up with our teams ASAP. Thank you.
The warranty process with Meritage sucks! I will never buy or recommend a Meritage home. When the warranty rep comes out to look at what you need fixed all you get from them is excuse after excuse - oh its the weather or that is the way it was manufactured. It almost seems like there more prepared with excuses than they are prepared with customer service. In my neighborhood most of the people I have spoken to are having the same issues as me. Some of them have even talked about getting a lawyer. Think twice before you buy Me... read more
Business response:
We’re so sorry you had a negative experience, Dan. We strive to give every customer a great experience, and it’s always our goal to learn and improve. If there’s anything else you’d like to talk through in the meantime, give us a call at 833-684-6527.
Meritage's warranty process sucks!!! All you get when they come out is excuses as to why certain things are not covered and why they can't replace something but they will patch it. The warranty reps are more prepared with their excuses then they are with customer service. I will never buy or recommend Meritage to anyone and not even to my worst enemy! All Meritage does is string you along for the first year and then the day after your warranty expires they write you off like a bad debt. I wish i could give a negative star ra... read more
Business response:
We’re so sorry you had a negative experience, Dan. We strive to give every customer a great experience, and it’s always our goal to learn and improve. If there’s anything else you’d like to talk through in the meantime, give us a call at 833-684-6527.
Frequently asked questions about Meritage Homes®
How is Meritage Homes® rated?
Meritage Homes® has a 4.3 star rating with 2,742 reviews.
When is Meritage Homes® open?
Meritage Homes® is open now. It will close at 5:00 p.m.