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Meritage Homes®
- Home Builder
- Scottsdale, AZ
About this business
Location details
8800 E Raintree Dr, Suite 300, Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 1:00 p.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Meritage Homes is horrendous when it comes to customer care. We have been going back and forth with them for months over a home purchase. We have provided absolutely every possible document to them and were finally approved. And then they came back with another reason why we couldn't purchase the house due to their lender not being able to close until 2022. When asking for our options, they decided to completely ghost us and never respond to us. Something super sketchy is going on at Meritage, and I could not encourage you e... read more
Business response:
Hello Robbie, we’re so sorry you had a bad experience. We strive to give every customer a great experience, and it’s always our goal to learn and improve. If there’s anything else you’d like to talk through, give us a call at 833-684-6527.
If only negative stars were possible, worst mistake ever buying from meritage, nightmare house, have already had black mold (built Nov 20) from shoddy cabinet installation and the nightmare continues.
Business response:
Hello, we’re so sorry your issues have not been resolved, and we’re here to help. Give us a call at 833-684-6527 so we can chat directly and connect you with the customer service team in your community.
Why are you hiding reviews? I went to your google page and you are hiding all of your one star reviews. Sketchy.
Business response:
We’re so sorry you had a bad experience, and we’re here to help. Please call 833-684-6527 to chat with a team member directly.
The follow up maintenance is horrible. I submitted a list of 1 year warranty items in October 2020 and not a single item has been addressed. I also have an urgent flooding issue in my basement and it’s been over a week and no one has been out.
Business response:
Thank you for bringing this to our attention, James. We’d love to get you in touch with our customer service team. Please call 833-684-6527 to chat with someone directly.
Meritage has one of the most disrespectful and racist supervisor that works for you. He calls people fat fucks, faggots, and has absolutely no respect for anybody around him. Every single trade on the job site absolutely hates his idiot. His name is Raylond H. He works at the San tan ridge area. He has been already warned to stop being disrespectful and he continues. It is absolutely uncalled for and it needs to be taken care of. There's no place for that type of behavior.
Business response:
Thank you for bringing this to our attention, Alex. We’d like to get you in touch with our customer service team. Please call 833-684-6527 to chat with someone directly.
My clients hired Meritage Homes to build a home for them. Meritage Homes promised to give my clients a credit up to a certain amount and in the end, they did not fulfill this promise. We attempted to contact the supervisor, the supervisors supervisor, as well as the CEO of this company by phone, email, and mail...... to no avail. There was always promises to return calls, etc. Still "5" months later, no resolution!!!!! If you are looking for a builder company with great Customer Service, Meritage Homes is NOT the route t... read more
Business response:
Thank you for bringing this to our attention. We’d like to get you in touch with our customer service team. Please call 833-684-6527 to chat with someone directly.
I was told that my home was sold to someone else and was never notified that my contract was cancelled and that Meritage would steal my earnest money. After all the hours that I spent picking out everything for the home and working with the agent, it is beyond disrespectful that I did not receive a call or follow-up. This is the worst experience and now I'm trying to get in contact with someone and just keep getting voicemails.
Business response:
Hello. We’re so sorry you had a bad experience, and we’re here to help. Please call 833-684-6527 to chat with a team member directly.
We have been in our home for a little over a month. The construction crews working around us are horrible. Right now the road is totally blocked and we cannot get out of our house. My wife is 2 weeks from giving birth and if she goes into labor we have no way to get to the hospital, and if we have a fire the Fire Dept has no access to our house.
Business response:
Thank you for bringing this to our attention, John. We would like to get you in touch with our customer service team. Please call 833-684-6527 to chat with someone directly.
I am a Realtor and represented a client who purchased a home in Savanna I lakewood ranch. The home itself is beautiful but there were several punch out items at closing. We actually extended closing a few days because it was so many items. We were assured the punch out list would be completed in the follow week or so. It has now been 10 months since closing and there are still several items (broken range hood, washer /dryer not working correct, tile in the bathroom is not repaired) these items all on the original list and st... read more
Business response:
We’re so sorry you had a bad experience, Nicole. We strive to give every customer a great experience, and it’s always our goal to learn and improve. If there’s anything else you’d like to talk through, give us a call at 833-684-6527.
Frequently asked questions about Meritage Homes®
How is Meritage Homes® rated?
Meritage Homes® has a 4.3 star rating with 2,742 reviews.
When is Meritage Homes® open?
Meritage Homes® is open now. It will close at 5:00 p.m.