Metro Credit Union - Chelsea - Main Office

George C. 

on Yelp

3 years ago

I have had a savings account with Metro Credit Union for 10 years. I have used it as a savings account. I always put extra money away for future purchases etc. At one time my balance was $20,000 when I was saving up for a down payment on a house. Recently MCU has charged my account with fees and depleted my balance down to $0.00. They basically took funds from my savings account. I will not be doing business with this credit union anymore. 

James B. 

on Yelp

4 years ago

The phone support is HORRIBLE!!! I spent hours over the course of 3 days trying to get info on opening another account-member for 34 years now. For the last month you hear "we are experiencing hi-call volume please leave a message and we'll get back in 48 HOURS but the menu has no leave message option!!! When I have gotten someone it's all mis-information, not a good feeling when they have your money! If a firm can't handle a call center THEY SHOULD FIX IT-this is totally unacceptable and person in charge should be fired! 

Brecken M. 

on Yelp

4 years ago

No phone support- on hold 2 hours multiple times trying to get account unlocked- if you cant actually walk into the bank you will not be supported. Considering canceling membership. 

Stacy H. 

on Yelp

4 years ago

This is by far the worst bank ever took money from my account with no explanation.sent money back to the dealer rude on the phone when we were asking about it . Gave 3 different answers why . I will never use them again 

J W. 

on Yelp

4 years ago

This Bank will rob you blind! I had made an account and thought I had free ATM, It took a long time until I noticed I had been being charged large amounts of money. I called they didn't care, I asked for a supervisor and was told "I am a supervisor!" She then told me I would only get 3, of my last transaction's back. She never even did that. They Robbed me blind! 

George A. 

on Yelp

4 years ago

The worst customer service is experienced when calling in to their call center. I was on hold for one hour and fifteen minutes. Even at that length of time, no one came on to take my call. I decided to hand up. I had closed out an account, and thought it was all set. However, a statement arrived today showing, there was still the $5.oo membership fee. It makes no sense when they were informed the account was closed. They even sent a check for $1.05 when I paid off a car loan for my mother-in-law. There are much better cre... read more

Robert C. 

on Yelp

4 years ago

I have never had an online loan payment system which is as difficult to use as MetroCU. I strongly encourage finding a loan elsewhere. Each month is a different issue. You need to complete PAPER forms and mail back to do recurring payments. Who does that in 2022. They have multiple places to login and change screens so you need to figure out where to login each month. Plan to spend an hour or so waiting for help, and if you get transferred, most likely to the wrong location. 

Anthony P. 

on Yelp

4 years ago

The worst customer service in the banking industry! Long wait time On phone tree and never able to resolve customer issues that they create by giving false information. 

Jordan B. 

on Yelp

4 years ago

I wish i could give this place 0 stars. This bank is awful. I have my auto loan with them and every single month it's another issue. I schedule my payment for a specific date and it doesn't get processed till days later and instead gets refunded which ends up being a fee from my bank and a late fee from them!!!! You can sit on hold with them for hours and nobody will ever pick up the phone. DO NOT DO BUSINESS WITH THIS BANK. nothing but problems.