This profile has been claimed by the business owner or representative.
Midland Animal Clinic
- Veterinarians
- Poway, CA
About this business
Location details
14155 Midland Road, Poway, CA, 92064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
My family has gone to Midland for over 10 years, since we moved to Poway. When I got my own dog last year I figured it was the place to go. However, I was disappointed from the start, and continued to be disappointed over my 4 visits (vaccines, neuter, 2 ear infections). Once you get back to see a vet, the doctors and technicians are wonderful. However, you have to wait at least 30 minutes (usually more like 45-75 mins) in a dirty waiting area with terrible front desk employees. By dirty, I mean there is always tons of fur a... read more
I'd like to start by saying, I have been coming here since this vet clinic was a tiny box office with a motorhome in the back. I have referred several family and friends over the years, but this week was my last straw. The fact that they make you wait a minimum of 45-65 minutes past your appointment time proves that they are consistently overbooked and their greed has taken priority over caring for pets. Over the past few visits, I have felt a pressure that I never previously felt. Insisting prescription food and refusing ... read more
Business response:
Brittney, As a longtime client, we take your feedback very seriously and apologize for your disappointment in us and the events of last week. We aim to provide the best quality care for you and your pets and are saddened that you felt otherwise. We can imagine how frustrating it was not to get the medication your pet needed and we hope to learn from any mistakes that may have been made. During these unprecedented times the veterinary industry has experienced an overwhelming increase in demand and have been unable to keep up.... read more
Zero Stars if I could. This is NOT a review of the veterinarian but rather of the clinic and the front end staff. I had an appointment at 11:30 for my cat. Because of COVID they ask that you stay in your car and call to check in. Very reasonable. What is not reasonable is that they took the phone off the hook. I stayed in my car for 5 minutes diligently trying to call to check in. After not being able to get anywhere I went into the building and the "receptionist" said that I needed to go back into my car to call to check in... read more
Business response:
Thank you for providing your feedback and letting us know about your experience, Randy . We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. Please call us at (858) 748-4412 and we'd be happy to discuss your experience further and understand how we can do better next time. Thank you, Midland Animal Clinic
We've been bringing our pets here for years. I'm not sure what has changed but I am so upset and disappointed. Not only can you never get continuity of care, but the office staff is just unhelpful. This business is not handling COVID well. We had to wait almost an hour past our appointment in our car out front for routine vaccinations and we asked that my daughter (With mask) be allowed to use the restroom (she's 10) because she couldn't wait anymore. They refused and she had an accident. In addition, we did not get ... read more
Business response:
Terrie, we appreciate feedback, even negative, and are sorry you had such a poor experience with us. COVID has definitely created many difficult scenarios. We are making efforts everyday to ensure the best care of our patients, without exposing anyone unnecessarily and potentially jeopardizing the health of our clients, staff and doctors. We continue to take all feedback very seriously and use it to work on ways to improve our service. We would be more than happy to discuss your concerns further and kindly ask that you give ... read more
I had a horrible experience with this clinic via my mother. They take advantage of their clients. My moms dog was desperate for a dental. Being a widow, and life changes this was a scary thing for her that she needed help deciding. Not only did they guilt shame her continuously but they made a comment about "hoping she wins the lottery so she could get her dental done" (mind you my mom is a responsible dog owner. Always on a leash, UTD on vaccines, etc. The vets quoted her $2500 that's astronomical. I had my vet do the dent... read more
Please for the love of pets, do not bring your animals here! The staff is nothing but a bunch of bullies and their main concern is guilting you. There are a number of reputable, compassionate and reasonable vets in the Poway area. Go to one of them instead and save yourself the hassle. I should say this has never been my normal vet, I recently found myself here by happenstance but I will never be back. They were awful. Having a sick, old or injured pet is stressful enough, you don't need to subject yourself to the additional... read more
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
I left this clinic a while back. They are just meh. Not the most personable front office and always a loooong wait. Judgmental and at least 1 tech was rude when we decided not to take the vet/clinic recommendations. Much happier at our new place.
Underwhelming experience today. First time visit. Waited over 40 minutes after my scheduled appt time. Attendant took my puppies to the back to see the doctor (I asked to join, but was told they would come get me), brought my puppies back after about 20 minutes. Never met the Vet, never welcomed as a new client, never asked if I had any questions. Although the staff seems nice, they are just too busy to deliver good care and service. I wont be going back.
We were here for an 11:30am appointment and were called in at 12:50. I usually wait 30-40 minutes on average (which is already ridiculous) but today it was the last straw for me.
Frequently asked questions about Midland Animal Clinic
How is Midland Animal Clinic rated?
Midland Animal Clinic has a 4.7 star rating with 1,368 reviews.
When is Midland Animal Clinic open?
Midland Animal Clinic is closed now. It will open tomorrow at 8:00 a.m.