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Midland Animal Clinic
- Veterinarians
- Poway, CA
About this business
Location details
14155 Midland Road, Poway, CA, 92064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
LOL. They finally just responded with AI what a freakin joke. You want me to call you. No one should ever go to your practice with their pets. You don't care at all. All your front office does is gossip at the front desk and are extremely rude. Not only in person but on the phones. Again, I always listen as I am in customer service. Maybe one day the doctors will take this serious. Look at their review history. Don't count on it
Business response:
Thank you for sharing your concerns. We value your feedback and apologize for your experience. Please feel free to reach out to us at (858) 748-4412 to discuss further.
Shame on you Dr. Nguyen. Shame on you for allowing your front office staff to treat customers like they are trash. Like there concerns don't matter. Not only was this NOT my first, 2nd, or 3rd bad experience I still kept trying. You take your loved pet here, expect to wait forever!!! They always are over booking. You sit and wait and No One who sits at the front even acknowledge that you have been waiting. Oh and there are always hidden fees so that is always exciting! Their phone skill suck! Alison is an absolute treat.... read more
Business response:
Thank you for sharing your concerns. We value your feedback and apologize for your experience. Please feel free to reach out to us at (858) 748-4412 to discuss further.
I called to see about getting a heart worm test for my dog and during that phone conversation the receptionist didn't tell me over the phone that the annual exam was due. Just the heart-worm test was 92 dollars. When paying for the heart worm test I asked in-person at the desk when his annual exam was due; the receptionist said it was due "now." I then asked why they hadn't told me that information when I called, and she replied that it was because my "text messages options was turned off." I gave her a second chance at co... read more
They tried to get me to sign off on allowing multiple teeth extractions during routine dental exam to the tune of $1000 - $3000. Pretty sketch. Avoid.
I recently called Midland to inquire about the cost of neutering my dog. They asked how much he weighed, and I told them 70lbs. They came back with a quote of 920.00!!! WOW! I called another local Vet and they quoted me 230.00! When Dr. Switzer and Dr. Augustine owned the clinic they were wonderful. Now that they have been bought out by a "corporation" their prices have skyrocketed.
In June, Brianna Campbell euthanized my beloved dog. She was aloof and all business about the process and lacked compassion. I don't recommend this vet to put your pet to sleep. It was a heartbreaking decision and horrible experience for me. I expected better care and more compassion from this vet but that was apparently missing.
What a disappointment. Prices are getting outrageous. Anal gland express for 42.00 and exam for 81.00 and they look at teeth and spine! And the staff are just not friendly. What a terrible experience I will not be returning Sorry Midland you have to step it up and care if your going to charge outrageous prices Care for your clients as well as your pets!
Business response:
We apologize for your disappointing experience at Midland Animal Clinic. We strive to provide high-quality care for both our clients and their pets. We appreciate your feedback and will take your concerns into consideration as we continue to improve our services. If you have any further questions or would like to discuss your visit, please feel free to contact us at (858) 748-4412.
I've been going to Midland for over 20 years. How surprising to be told that my dogs pain medication which was supposed to have been reordered (1 year supply) after blood tests inn September, were not refilled for the following year. When I discovered this, attempting to refill with only four pills remaining, the pharmacy told me they hadn't renewed. I emailed two days in a row, receiving no response, then called third day (1 left). I was told that the prescription would not be refilled until I brought my dog in for an e... read more
Business response:
We apologize for any inconvenience you experienced with your dog's medication refill. Our policy requires an examination before prescribing certain medications to ensure the health and safety of your pet. We understand your frustration and appreciate your feedback. If you have any further concerns, please feel free to reach out to us at (858) 748-4412.
We stopped coming here in 2016 due to how expensive they are and office staff being so rude they had no compassion. Today I reached out to them needing help for my fur-baby and the woman who answered the phone had no compassion for my fear of what is going on with my dog. I asked her twice if she could squeeze my dog in. That I'm really worried about my dog. And twice all she said was I have Monday at 2:30. I'm a big believer in second chances. But obviously nothing has changed. At least as far as the front office. Will not ... read more
Frequently asked questions about Midland Animal Clinic
How is Midland Animal Clinic rated?
Midland Animal Clinic has a 4.7 star rating with 1,368 reviews.
When is Midland Animal Clinic open?
Midland Animal Clinic is closed now. It will open tomorrow at 8:00 a.m.