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14155 Midland Road, Poway, CA, 92064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I recently called Midland to inquire about the cost of neutering my dog. They asked how much he weighed, and I told them 70lbs. They came back with a quote of 920.00!!! WOW! I called another local Vet and they quoted me 230.00! When Dr. Switzer and Dr. Augustine owned the clinic they were wonderful. Now that they have been bought out by a "corporation" their prices have skyrocketed.
In June, Brianna Campbell euthanized my beloved dog. She was aloof and all business about the process and lacked compassion. I don't recommend this vet to put your pet to sleep. It was a heartbreaking decision and horrible experience for me. I expected better care and more compassion from this vet but that was apparently missing.
What a disappointment. Prices are getting outrageous. Anal gland express for 42.00 and exam for 81.00 and they look at teeth and spine! And the staff are just not friendly. What a terrible experience I will not be returning Sorry Midland you have to step it up and care if your going to charge outrageous prices Care for your clients as well as your pets!
Business response:
We apologize for your disappointing experience at Midland Animal Clinic. We strive to provide high-quality care for both our clients and their pets. We appreciate your feedback and will take your concerns into consideration as we continue to improve our services. If you have any further questions or would like to discuss your visit, please feel free to contact us at (858) 748-4412.
I've been going to Midland for over 20 years. How surprising to be told that my dogs pain medication which was supposed to have been reordered (1 year supply) after blood tests inn September, were not refilled for the following year. When I discovered this, attempting to refill with only four pills remaining, the pharmacy told me they hadn't renewed. I emailed two days in a row, receiving no response, then called third day (1 left). I was told that the prescription would not be refilled until I brought my dog in for an e... read more
Business response:
We apologize for any inconvenience you experienced with your dog's medication refill. Our policy requires an examination before prescribing certain medications to ensure the health and safety of your pet. We understand your frustration and appreciate your feedback. If you have any further concerns, please feel free to reach out to us at (858) 748-4412.
We stopped coming here in 2016 due to how expensive they are and office staff being so rude they had no compassion. Today I reached out to them needing help for my fur-baby and the woman who answered the phone had no compassion for my fear of what is going on with my dog. I asked her twice if she could squeeze my dog in. That I'm really worried about my dog. And twice all she said was I have Monday at 2:30. I'm a big believer in second chances. But obviously nothing has changed. At least as far as the front office. Will not ... read more
My family has gone to Midland for over 10 years, since we moved to Poway. When I got my own dog last year I figured it was the place to go. However, I was disappointed from the start, and continued to be disappointed over my 4 visits (vaccines, neuter, 2 ear infections). Once you get back to see a vet, the doctors and technicians are wonderful. However, you have to wait at least 30 minutes (usually more like 45-75 mins) in a dirty waiting area with terrible front desk employees. By dirty, I mean there is always tons of fur a... read more
I'd like to start by saying, I have been coming here since this vet clinic was a tiny box office with a motorhome in the back. I have referred several family and friends over the years, but this week was my last straw. The fact that they make you wait a minimum of 45-65 minutes past your appointment time proves that they are consistently overbooked and their greed has taken priority over caring for pets. Over the past few visits, I have felt a pressure that I never previously felt. Insisting prescription food and refusing ... read more
Business response:
Brittney, As a longtime client, we take your feedback very seriously and apologize for your disappointment in us and the events of last week. We aim to provide the best quality care for you and your pets and are saddened that you felt otherwise. We can imagine how frustrating it was not to get the medication your pet needed and we hope to learn from any mistakes that may have been made. During these unprecedented times the veterinary industry has experienced an overwhelming increase in demand and have been unable to keep up.... read more
Zero Stars if I could. This is NOT a review of the veterinarian but rather of the clinic and the front end staff. I had an appointment at 11:30 for my cat. Because of COVID they ask that you stay in your car and call to check in. Very reasonable. What is not reasonable is that they took the phone off the hook. I stayed in my car for 5 minutes diligently trying to call to check in. After not being able to get anywhere I went into the building and the "receptionist" said that I needed to go back into my car to call to check in... read more
Business response:
Thank you for providing your feedback and letting us know about your experience, Randy . We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. Please call us at (858) 748-4412 and we'd be happy to discuss your experience further and understand how we can do better next time. Thank you, Midland Animal Clinic
We've been bringing our pets here for years. I'm not sure what has changed but I am so upset and disappointed. Not only can you never get continuity of care, but the office staff is just unhelpful. This business is not handling COVID well. We had to wait almost an hour past our appointment in our car out front for routine vaccinations and we asked that my daughter (With mask) be allowed to use the restroom (she's 10) because she couldn't wait anymore. They refused and she had an accident. In addition, we did not get ... read more
Business response:
Terrie, we appreciate feedback, even negative, and are sorry you had such a poor experience with us. COVID has definitely created many difficult scenarios. We are making efforts everyday to ensure the best care of our patients, without exposing anyone unnecessarily and potentially jeopardizing the health of our clients, staff and doctors. We continue to take all feedback very seriously and use it to work on ways to improve our service. We would be more than happy to discuss your concerns further and kindly ask that you give ... read more
Midland Animal Clinic has a 4.7 star rating with 1,327 reviews.
Midland Animal Clinic is closed now. It will open tomorrow at 8:00 a.m.