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Midway Nissan
- Car Dealers
- Phoenix, AZ
About this business
Location details
2209 W. Bell Rd., Phoenix, AZ, 85023, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Brenda& Miguel sales staff were very professional. However , The General Manager ,Weston was very disappointing in how disrespectful and condescending he spoke to me. He actually stated " I don't have to sell this car to you" after I asked a question about the 2012 Kia Sorento we had chosen. I politely stated he " was dismissed " . Our salesman Miguel returned to the desk and we completed our transaction. BRENDA 5 STARS MIGUEL 5 STARS WESTON ???
Business response:
We're glad to hear our sales team provided a professional and positive experience during your visit. At the same time, we're concerned that part of your interaction did not reflect the respectful and welcoming environment we aim to create for every customer. Our goal is to ensure clear, courteous communication at every level of the process. If you'd like to discuss this further, please reach out to Weston Parker, our General Manager at WParker@vtaig.com or 602-866-6227 so we can continue improving your experience with us.
No follow up............................ Bad..........
They damaged my vehicle I went in just for a standard diagnosis an got my car back with a bad alignment issue and a gashed tire
Business response:
We take all feedback seriously and aim to provide careful, thorough service for every vehicle. Our team works to uphold high standards of quality and attention to detail during each visit. We are dedicated to ensuring customer satisfaction and ongoing support for every service experience. For further assistance, please contact George Krotonsky, our Service Manager, at 623-792-2703.
Said my car battery was perfectly fine and then had the car battery die a week later. They had a 90 day road side assistance program that they said they didn't know how to help me set up. Changed bulbs of front headlights and they are dim and look old.
Business response:
Hello! We did check your battery and it tested good, photo was attached. We also recommended servicing your battery, there was major corrosion. We shared a video with you, but you declined. We have no record of changing any light bulbs here. Thanks.
Did not fix the problem what so ever with my radio/bluetooth/usb connection.
Business response:
We're sorry to hear that your connectivity issues were not resolved, as our goal is to address every concern thoroughly. Feedback like yours helps us review how technical diagnostics and repairs are completed to ensure problems are properly addressed. Please contact George Krotonsky, our Service Manager, at 623-792-2703 if you would like to discuss this further.
After the sale, the shop did a partial fix on the front end per our sales agreement, replacing 6 of 8 control arm bushings. Alignment was never done because they apparently didn't know how to do it. They did manage to beat the daylights out of the sway bar links, tie rod adjuster sleeve, and the drag link even has visible surface cracks from a hammer beating it. Yes, I have pictures too. In my attempts to follow up with them, I get radio silence. I ended up finishing the work myself, as I would never let them touch my vehicl... read more
Business response:
Thank you for sharing your concerns about the service work performed on your vehicle. We understand your frustration. Your experience falls short of the standards that we strive to provide. Your feedback helps us understand where we can work to improve in both our service quality and customer communication. We would appreciate the opportunity to discuss this matter further with you. At your earliest convenience, please reach out to Weston Parker, our General Manager at WParker@vtaig.com or 602-866-6227.
took them two months and two wrong diagnostics to fix the truck. They charged $2000 more than what was quoted...
Business response:
We take your feedback seriously and understand your frustration. The situation you've described does not meet the standards that we strive to provide. Your experience highlights important areas where we can work to improve our diagnostic accuracy and pricing transparency. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact George Krotonsky, our Service Manager, at 623-792-2703 so we can address your concerns directly.
Tried to sell me tires and 5old me mine were no good when they were new
Business response:
Thank you for sharing your experience. We're sorry to hear that you left feeling concerned about your tires and the service you received. We'd like the opportunity to discuss this with you directly. Please contact George Krotonsky, our Service Manager, at 623-792-2703 so we can review your experience and address your concerns. You're also welcome to bring your vehicle back in, and we'll measure your tire tread together so you can see the results firsthand.
So we went there with issues that we're having and then the guy said that the other place is trying to sell us on something that we didn't need it was something that we need to get fixed and it's sad because we can't even take it to the dealership to get it fixed we have to take it elsewhere your people are incompetent
Business response:
Thank you for sharing your concerns about your recent service experience. We understand your frustration. The experience you've described falls short of the reliable and trustworthy service we strive to provide. Please contact George Krotonsky, our Service Manager, at 623-792-2703 so we can discuss your situation and work toward a resolution.
Frequently asked questions about Midway Nissan
How is Midway Nissan rated?
Midway Nissan has a 4.2 star rating with 8,719 reviews.
When is Midway Nissan open?
Midway Nissan is open now. It will close at 9:00 p.m.