This profile has been claimed by the business owner or representative.
Midway Nissan
- Car Dealers
- Phoenix, AZ
About this business
Location details
2209 W. Bell Rd., Phoenix, AZ, 85023, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Absolutely terrible experience at midway the service advisor Kyle Hammontree has the worst attitude refused the services I asked for, I specifically asked for an electrical diagnosis he said ok when I paid $200 and asked what he found he stated he never did the electrical diagnosis it didnt need it because his volt meter said it was fine now my car is in the shop still at another Nossaa a n dealership who specifically told me the issue was electrical right off the bat extremely disappointed
Business response:
We're disappointed hearing this feedback and we want to understand your service appointment further. Please reach out to Mark Wylie at 623-792-2703 at your earliest convenience.
Issue never resolved. Black gunk coming from opening on bottom of each door.
Business response:
Were disappointed to hear you werent satisfied with your service work. Please reach out to Mark Wylie at 623-792-2703 at your earliest convenience to discuss your concerns further.
Lying tech and rude manager supporting lying tech.
I purchased the vehicle in early January and Ive been to the service department 3 weeks in a row for a check engine light. They dont have a rental to borrow so 3 Saturdays in a row Ive been stranded at home waiting. I work a full time job Mon-Fri, the weekend are for chores and play dates and thats difficult to schedule when your car is held hostage all day. I also didnt know the vehicle was in an accident before purchasing it.
Business response:
Were disappointed to hear you arent satisfied with your purchase. We would be happy to address this further, please reach out to Mark Wylie at 623-792-2703 to discuss your concerns further.
It sucked! Will never go back again! I'm taking my car somewhere else!
Business response:
Were disappointed to hear you werent satisfied with your service visit and we want to understand why and how can we earn back your business. Please reach out to Mark Wylie at 623-792-2703 to discuss the situation further.
They where horrible when buying the car my breaks went out with my kids on the freeway way a month later my car stopped working they had to come get it then it stopped again I had to them get someone to come get it my battery died and they never tried helping me get into another car . This was the worst customer service I have had a they never helped to put me into anything else they are just tryna take my money with no help on anything of putting me into something similar or anything . Worst place for a car and horrible peo... read more
I was pre qualified through Capital One Bank. And had a pre-qualified down payment, and I was bumped $1700. I was not happy. Having worked with-in the car industry, I know how they work back in the finance department. They haven't changed in ten yrs. The finance manager blamed the bump on the bank. The bank didn't tell me anything about a $1700 dollar increase.
Business response:
Were disappointed you werent satisfied with your sales visit. Unfortunately, as you know, the financial institution who takes on the loan finalizes the vehicle loan and under their requirements and stipulations which can fluctuate based on the customers credit. We would be happy to answer any further questions about your experience. please reach out to Emily Hunter, our Customer Service Director, at 480-719-8981 at your earliest convenience.
My service advisor Kyle was nice as always. The service I received doesn't deserve a star at all. I looked under the hood of my car after leaving the service department while being helped at the auto parts store, and discovered that the bolts from my battery guard and where some sensors are located was not bolted down as well. I'm scared to bring my car back for future repairs because next time it could be way worse.
Business response:
We're disappointed to hear you weren't satisfied with your service and that we might've missed something. We appreciate your loyalty to us and we want to address this situation quickly, please reach out to Mark Wylie at 623-792-2703 at your earliest convenience.
Do not buy a vehicle there,they are not honest They just want to sell,they do not care about you and your needs.
Business response:
Were disappointed to hear this as we want to provide all our customers with excellent customers. We want to address your concerns further, please reach out to Emily Hunter, our Customer Service Director, at 480-436-7836 at your earliest convenience.
Frequently asked questions about Midway Nissan
How is Midway Nissan rated?
Midway Nissan has a 4.2 star rating with 8,268 reviews.
When is Midway Nissan open?
Midway Nissan is closed now. It will open at 7:00 a.m.