Midwest Express Clinic

W C. 

on Yelp

8 months ago

Do not go to this clinic! The doctors are fine. But the billing department miscodes visits and then sends made-up bills six months later. I've spent hours on the phone contesting, back and forth between insurance and Midwest's billing department. They refuse to change the coding, even when I have an insurance agent participating in the call. Taking your kid to urgent care with a sore throat should not result in hours of phone calls. And it should not result in a $150 bill when your insurance plan says urgent care visits are ... read more

Alberto V. 

on Yelp

a year ago

Waited nearly 2 hrs to be seen only to be told to take OTC meds as the pharmacies nearby had already closed so they wouldn't be able to get the prescription filled in time. I'm not going to be in the area the following days so I will not receive the prescription unless the pharmacy does the filling first thing in the morning. Horrible experience and didn't want to spend a good portion of my Sunday this way. I'll trek it out to another location as this is not the first time they've been inconsiderate of people's time and e... read more

Matthew M. 

on Yelp

a year ago

0 stars if I could. They suck. There is a ton of other urgent cares in the area, avoid this place at all cost. They are so ignorant, rude, condescending, you name it. Front desk guy Ryan has terrible customer services, I'm not sure who thought he'd be good up front as the face of the company. MAs and PA's are hit or miss. Don't expect this place to treat you like a paying patient, only a number. 

Rohit B. 

on Yelp

2 years ago

We took our 6 month old to the practice - the visit with the doctor lasted 5 minutes where they asked us to go to the ER. All good so far - courteous staff and all. the fun starts when we get the bill. They use a diagnosis code ( which insurance companies use to determine the cost) for a complex visit of 90 minutes. Been in touch with their office and nobody can explain why they charged us for care we didn't receive. Seems like fraudulent billing. 

Xavier R. 

on Yelp

2 years ago

If you have anything other than a common cold or strep throat , go somewhere else ! You think it's convenient and they just waste your time and money. You tell the doctors what's wrong with you and they send you home. Unfortunately had to beg the doctors to test my blood but they insisted I had been googling diseases , comes to find out I wasn't wrong ! Patients know their body ! Go to the hospital ! 

Samood S. 

on Yelp

2 years ago

doctor forgot to submit my urine for tests. People on the phone are very nice and helpful but the doctors are unhelpful. The doctor agreed to send my urine for 2 tests which were important (2 weeks ago or more) and they didn't sent it out for testing because they forgot. 

Jon L. 

on Yelp

3 years ago

Prescription never got sent to my pharmacy despite calling their office twice to confirm. Even had them change it to a further/different pharmacy because their open hours were later. Never materialized 3+ hours later. Should've just hand delivered the prescription myself. Imagine if this was a life threatening condition and I never got my medicine. Borderline malpractice. Watch me still get billed for their incompetency. 

Joshua F. 

on Yelp

3 years ago

After waiting 15 minutes to get in, I waited another 30 minutes in the patient room by myself waiting for the provider. I never heard back about my strep test from over a week ago, which is pointless now anyways. I also didn't like that they require you to put your credit card on file up front, but don't tell you how much they will charge you after your visit. Why is there not a patient portal or billing portal? Despite all of this, I'm giving two stars, because when the doctor finally came, she apologized for the wait and... read more

Lisa M. 

on Yelp

3 years ago

Thank you for your response. I've called and spoken to a few people who are supposed to be looking into this. I'll call them back this wk if I don't hear anything before then.