Midwest Express Clinic

Katheirne F. 

on Yelp

5 months ago

Went in on Tuesday tested positive for Covid, doc said to call or come back in if symptoms such as sore throat or stuffy nose/congestion appear in case there was a bacterial infection. I called today around noon for sinus congestion the lady said the doctor would call in a prescription to the pharmacy said to call back if it didn't get to the pharmacy, so I did around 3pm and again at 6pm for them to tell me I can just get over the counter meds .... Why didn't you just tell me this at noon ? Instead of making me wait 6 hour... read more

Courtney C. 

on Yelp

8 months ago

Had a pleasant experience here but what was not pleasant was getting sent to collections for a mystery $30. Did I receive a bill, call, or mail for this? Nope. Has it been a year since this I visited and I was just now notified thanks to credit karma? Yup! My insurance successfully received and paid a $162 bill-no mention of $30 anywhere. The visit shows as 'complete' payment wise for Midwest Express Clinic Website? Shows I owe $0. Insanely unprofessional and has ruined my week and dented my credit that I've been working ti... read more

Elena S. 

on Yelp

10 months ago

DO NOT GO HERE! Read the other reviews as well about negative billing experiences. They sent me to collections after charging my credit card $150 and claimed they sent me a bill for an additional amount. I never received a single bill and they claim they sent out 3 notices, I've lived in the same location for over a year and they confirmed they had the correct address so something doesn't add up. I was telling a friend about this situation and he mentioned the exact same thing happened to him a year ago and they sent him to ... read more

W C. 

on Yelp

a year ago

Do not go to this clinic! The doctors are fine. But the billing department miscodes visits and then sends made-up bills six months later. I've spent hours on the phone contesting, back and forth between insurance and Midwest's billing department. They refuse to change the coding, even when I have an insurance agent participating in the call. Taking your kid to urgent care with a sore throat should not result in hours of phone calls. And it should not result in a $150 bill when your insurance plan says urgent care visits are ... read more

Alberto V. 

on Yelp

a year ago

Waited nearly 2 hrs to be seen only to be told to take OTC meds as the pharmacies nearby had already closed so they wouldn't be able to get the prescription filled in time. I'm not going to be in the area the following days so I will not receive the prescription unless the pharmacy does the filling first thing in the morning. Horrible experience and didn't want to spend a good portion of my Sunday this way. I'll trek it out to another location as this is not the first time they've been inconsiderate of people's time and e... read more

Matthew M. 

on Yelp

2 years ago

0 stars if I could. They suck. There is a ton of other urgent cares in the area, avoid this place at all cost. They are so ignorant, rude, condescending, you name it. Front desk guy Ryan has terrible customer services, I'm not sure who thought he'd be good up front as the face of the company. MAs and PA's are hit or miss. Don't expect this place to treat you like a paying patient, only a number. 

Rohit B. 

on Yelp

2 years ago

We took our 6 month old to the practice - the visit with the doctor lasted 5 minutes where they asked us to go to the ER. All good so far - courteous staff and all. the fun starts when we get the bill. They use a diagnosis code ( which insurance companies use to determine the cost) for a complex visit of 90 minutes. Been in touch with their office and nobody can explain why they charged us for care we didn't receive. Seems like fraudulent billing. 

Xavier R. 

on Yelp

2 years ago

If you have anything other than a common cold or strep throat , go somewhere else ! You think it's convenient and they just waste your time and money. You tell the doctors what's wrong with you and they send you home. Unfortunately had to beg the doctors to test my blood but they insisted I had been googling diseases , comes to find out I wasn't wrong ! Patients know their body ! Go to the hospital ! 

Samood S. 

on Yelp

3 years ago

doctor forgot to submit my urine for tests. People on the phone are very nice and helpful but the doctors are unhelpful. The doctor agreed to send my urine for 2 tests which were important (2 weeks ago or more) and they didn't sent it out for testing because they forgot.