MINI

kathywright 

on DealerRater

11 years ago

I had a problem with an engine light. The service center got me in immediately. They drove me to work. They fixed the problem immediately. They did not charge me. They brought the car back to my work. Everyone was so nice on this visit. The service manager, Todd, was nice and communicated very effectively. The man who greeted me and took the car was also extremely helpful and courteous, and I am not really entirely sure of his name. I just guessed on it above. Anyway, this is one of the best service visits I have ever had in... read more

Rickscarz 

on DealerRater

11 years ago

I took our Mini Clubman in for service yesterday morning and was pleasantly greeted by a porter and escorted to the service desk where I was turned over to Dave. He determined what service was due and that it might need programming. I elected to stay until a determination was made as to the duration of service. While waiting I struck up a conversation with Mike Preiss about future models and the timelines. I found him very knowledgeable and helpful. It seemed my car was going to take longer than I wanted to wait so Dave put ... read more

jbrierly 

on DealerRater

11 years ago

Greated with smile and positive attitude! The service area is clean and inviting. My first time to visit the new facility. Waiting area is comfortable and has wi-fi. Bonus! 

jaylewisstl 

on DealerRater

11 years ago

We had a great experience at Mini of St. Louis. Steve was helpful every step of the way, and we love our new Mini Cooper. 

ronkalb 

on DealerRater

11 years ago

Todd and the MINI of St. Louis team take customer service to a new level rarely seen these days. It begins with honesty and integrity, good advice, fair prices, a shop that's cleaner than a hound's tooth and an overall experience second to none. Everything is top shelf here, from the minute you drive in until you walk out the door to pick up your freshly washed car. You might expect this kind of treatment at a Bentley dealer, but MINI does it at mini prices. Best I've ever seen. 

NMaxima12 

on DealerRater

11 years ago

Mark was a lot of fun to work with. He is honest in his opinions and took my opinions seriously. I passed on one car and Mark never pressured me. I purchased a different car from Mark at a later date and again he never pressured me. He did everything he could to help. I felt that Mark was more interested in making me happy and providing good customer service than just selling me a car. I would absolutely buy another car from Mark and would recommend him to any of my friends. 

angda13 

on DealerRater

11 years ago

I met with Steve Emerson in late December to test drive 2 different MINI models. I was interested in the Hardtop S and the Paceman S. After letting me drive both, Steve gave me the differences in the two models and answered all of my questions going forward. He kept in touch through email but did not overwhelm me with too many emails or phone calls. When I was ready (today, February27th), I contacted Steve through email and started the purchasing process. It was very smooth and everything was resolved within a few hours. The... read more

3clowncars 

on DealerRater

11 years ago

We are on our third MINI and could not be happier with the exuberant sales staff, the accommodating service department, and the very helpful parts department. Great people selling and maintaining extremely fun cars! 

grdunnuck 

on DealerRater

11 years ago

We spoke with Bill a couple of days before deciding to test drive a Mini and scheduled a time to do a test drive on what turned out to be a very cold, slushy Saturday morning. We met Mark, and between them, they answered all of our questions and provided guidance on choosing the right car for our needs. We decided on a used Mini Cooper, and within a couple of hours, drove it home. Mark and Bill both made this car buying experience very easy and fun. Would highly recommend this team!