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MINI
- Automotive
- Annapolis, MD
About this business
Why Mini PREMIUM TECHNOLOGY IN ITS PLACE. AT YOUR FINGERTIPS. Easy-to-use performance, entertainment and communication technology at your beck-and-call via the intuitive MINI Connected system. Whether you're trying to plug into the world around you with traffic, weather and location updates, or trying to get away from it all by listening to Spotify® and hammering through different driving modes, you can enhance your ride with the push of a button. DRIVE IT AND YOU WILL UNDERSTAND. To put it simply, driving a MINI isn't l... read more
Location details
21 Old Mill Bottom Rd, Annapolis, MD, 21409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
The most unsatisfying customer service I have ever experienced. A scheduled appointment that the dealer and I were prepared for that was to take at least 3 hours. It took longer, and during the wait I did not get timely information of progress, findings, problems or estimate of time required to complete the service, except for one communication that said I needed parts and hence would spend more money. It did not seem to matter that I was there waiting, unlike the medical profession, no one deemed it appropriate to inform th... read more
The service department tried to find out why my check engine light was on and charged me hours of fees. They did not find the problem and told me that I needed repairs that would cost almost $2,000.00. I went to another dealer and had the real problem repaired. If I had listened to BMW of Annapolis, I would have paid for unnecessary repairs. Get a second opinion before paying for service.
BMW of Annapolis Service department has worked on my car 3 times in the past 90 days ( same problem every visit) the first 2 visits my car was under warrenty my 3rd visit with same issue was now not under warrenty. They told me they could fix my car for $2,500 (third visit). I told them it was the same issue they promised was fixed the first 2 visits. They also tryed to tell me this was a new issue even though it is the exact same problem I was having. This service department is not worth your visit they lie and try to get a... read more
Had an issue with my seat warmer, unfortunately, the car was no longer under warranty. The service rep went far beyond, and convinced BMW to cover the costs of the material. I just had to pay for the service. It took several hours, so it was still several hundred $$, but much better than it would have been otherwise. Thank you Alan...
I recently purchased a very good condition BMW, C330Ci with 87,000 miles. I'm not new to exotic cars, not that a 330 is exactly exotic. However, I decided to have the car inspected, including the state inspection, and an oil service done at BMW of Annapolis. I was not expecting any issues with the car, it had just passed a Virginia State inspection. I expected the dealership to have the experience, integrity, and common sense approach that a larger upscale market car dealership should have. Wrong! I could not have had a wors... read more
My date of service 1/17/2012: I read reviews of Anap BMW service for the first time today and could not agree more with what another reviewer (vahidsedghi) wrote. Do NOT Go there for service. I have an 03 X5 and the last time I used them for service 2 yrs ago I swore I would never go back after they put on a thousand dollars worth of new tires and did not replace the valve stems and I subsequently had a blowout due to the valve stem being dry rotted. I had to go directly to the GM, Bill Bennetts with that issue. I made the h... read more
Richard Saah is as bad as car finance man come. The car I purchased MSRP 40655. During the signing process gross capital cost on the car went up to 41232. I found it interesting. After selling me the lease insurance he insisted that I needed to purchase the Resist-All interior and exterior protection kit. I figured it was a waste. The entire process was a rush job. They wanted to get me out of the door so I would not figure out any more of his greasy tricks at the signing table. It has been three day and I just was called ba... read more
On one recent occasion, after new brake pads, the car was returned to us with the ABS and DSC no longer working. There appears to be little concern that the car was returned in an unsafe condition. On a second recent occasion, the car was taken in with a third of a tank of gas. It was there for most of the week waiting for parts, which was OK. After repairs, the car was returned with all the gas gone and the computer stating that only 9 miles are left on the tank. In addition, all the settings on the dash, seats, etc. had be... read more
I am deeply disappointed with my service experience yesterday, and BMW of Annapolis made no attempt to resolve the matter. After reading other comments on this forum, the outcome is regrettable though not surprising. I only wish I performed a simple internet search prior to scheduling an appointment at BMW of Annapolis. Hindsight is 20/20. I scheduled my 5-month old BMW for a simple change of the front right tire, and it was returned with a large black mark on the right bumper. Case facts: the car was at another BMW dealer n... read more
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.6 star rating with 1,495 reviews.
When is MINI open?
MINI is open now. It will close at 8:00 p.m.