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MINI
- Automotive
- Annapolis, MD
About this business
Why Mini PREMIUM TECHNOLOGY IN ITS PLACE. AT YOUR FINGERTIPS. Easy-to-use performance, entertainment and communication technology at your beck-and-call via the intuitive MINI Connected system. Whether you're trying to plug into the world around you with traffic, weather and location updates, or trying to get away from it all by listening to Spotify® and hammering through different driving modes, you can enhance your ride with the push of a button. DRIVE IT AND YOU WILL UNDERSTAND. To put it simply, driving a MINI isn't l... read more
Location details
21 Old Mill Bottom Rd, Annapolis, MD, 21409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"BUYER BEWARE" For over 9 yrs I have owned 3 new BMW vehicles from various dealerships and I have never experienced customer service, such as what I received from the BMW of Annap dealership. I communicated back and forth with a salesperson there for approx 4 weeks and selected my vehicle of choice, negotiated the price, and was waiting a couple of days for my new vehicle to arrive. My salesperson promised it would be in by the upcoming Friday (which was 4 days away) and if not, Monday at the latest. When Fri, Mon, Tues, Wed... read more
"The Worst BMW Dealership still around" Leased, serviced one 3 series and three 5 series from this terrible dealership because it was closest to my home. its shop rarely fixed everything that needed fixing; always told me no loaner available until. I raised xxxx, then got loaner. Recently service department kept my 550 for two weeks. I'd call and someone would say we're looking for it. Someone else would say it's being worked on but wouldn't tell me what was holding it up. I finally came to suspect somebody at Annapolis BMW ... read more
"Anyone reading this I would advise not going to BMW of..." Anyone reading this I would advise not going to BMW of Annapolis. Only because the lowest rating available is ONE star otherwise I would have given the dealer no star. I inquired about a vehicle listed online and after negotiating with the salesman, we agreed on terms of the sales price. I was committed in purchasing the vehicle and sent them the authorization vehicle sales form to lock in the deal. Two days later, as I am getting ready to head down to the dealershi... read more
"Ultimate Driving Machine Worst Service Dept. BMW Annapolis" I own two BMW's with extended service agreements. Within the past 4 weeks, I tried to get service after responding to emails telling me that service was due. First car taken in and met by Alan. He told me that I would have to schedule an appointment opposed to dropping off the car. He checked my key fob and said the computer indicated that my wife's car did not need service, He went on to say that she does not drive the car hard and did not need an oil change for o... read more
"Below poor level sales customer service" Made. Online inquiry about a vehicle and got a quick call back from staff. Gave my information and vehicle I was interested In and said they will call me back. Never got a call back for days. Called and left message and then e mail and never got a response or call back. Bought my Bimmer at a local dealership. A week later I got an e mail from the internet sales person. Spilled my story and offered me a free car wash. Thanks a lot but no thanks. Sales team deserves zero stars if I cou... read more
"Worst service center of any auto shop or dealership" STAY AWAY FROM BMW OF ANNAPOLIS. The service department has absolutely the worst customer service of any auto repair shop, let alone any BMW dealership. To avoid getting into the tedious details I will just say that after 2 weeks and 6 unreturned phone calls to the service station, I had to drive there in the middle of the day just to speak directly to someone about their failure to even get me a corrected proposal. I was then berated and made to feel at fault for their i... read more
"Service " Pulled into dealership at 2 o’clock in the afternoon into service department. Four service advisor at there desk No customers in the service area. Had to wait to see if someone can help me I half a 2019 BMW X5 msrp 72000.00 Temp tag still on car. Granted not purchased there. Thank god. No one could help me Genius was our sick You would think you are buying a premium car and you would think you would get premium service. I hope this review is helpful to someone considering to by a car from them. You can buy any whe... read more
"Wasted Saturday afternoon" I called ahead to negotiate a price for a used vehicle. The pricing was agreed to so my family and I drove 45 miles to test drive the vehicle. We finished test driving the car, walk inside and the price was $1500 higher than the price agreed to on the phone. They said I spoke to their office in Dallas but they didn't have the authority to offer the price that was agreed to. The sales manager didn't believe my story but he said even if he did review the recording from the conversation, he couldn't ... read more
"Sales can’t communicate" inconsiderate about other people’s time and thinks sales should just fall in their lap. I’ve bought multiple cars in my life and I don’t need you to do anything except fill out the paperwork and take my check. Save the sales gimmicks for someone less informed.
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.6 star rating with 1,495 reviews.
When is MINI open?
MINI is open now. It will close at 8:00 p.m.