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MINI
- Automotive
- Exton, PA
About this business
Location details
305 W Lincoln Hwy, Exton, PA, 19341, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"Mini Cooper purchase" I recently purchased a pre-owned mini, working with Pete Barcus. He was so nice and so helpful. Great communication and follow up, he made the whole process so easy. And after the purchase, he took the time to go through all the features of my new car and showed me how they all worked. Overall, I’d highly recommend!
Business response:
Excellent! We're delighted to hear Pete made your purchase the easy and informative experience buying a MINI should be. Thank you for choosing Otto's.
"Oil change and tune up" Preston was great to work with - he noted my concerns regarding my Cooper's performance and diagnosed and corrected all of them. I'm happy to report that my MINI now runs as well as the day I bought it at Otto's almost three years ago with Pete Barcus' help. The repairs took a few hours and my husband, who took the car in and was waiting for it to be done, reported that Preston came out and offered to get him lunch. Talk about going above and beyond! Otto's is a family dealership that treats its cust... read more
Business response:
Thank you for your wonderful compliments for Preston and Pete. We're pleased to hear your MINI is ready for the spring and summer motoring seasons.
"Oil change and state inspection" Preston was courteous and very helpful. He listened to my requests and explained the process. The new location was not easy to find. I was pleased with the service provided and look forward to returning.
Business response:
Thank you for your kind compliments for the service provided by Preston! Listening to our customers is critical to our success. We look forward to seeing you again on a future visit.
"Routine maintenance" Preston and the team were friendly and informative about the length of service. Preston gave me a tour of the service waiting area and showroom seeing that the MINI dealership was moved and combined with Otto's BMW and this was my first time there for service.
Business response:
Thank you for coming to see us in our new facilities. We're delighted to hear Preston and our team accommodated a great visit.
"Routine maintenance oil service and state inspection." Preston and the service team were friendly, attentive and professional at all times. The time to complete the service was reasonable and the wait a non issue. The facilities for the customers were very clean and comfortable.
Business response:
We're delighted to hear you were so pleased. Thanks again for choosing Otto's.
"Oil leak after oil change" The service arrangement was great. Well done, Preston! They changed the engine oil and I found a large oil stain on my garage floor. This is the very first time with such quality incident in 38 years of my car ownership. I’m taking my car back for inspection and repair.
Business response:
Thank you for bringing your concerns to our attention. Please accept our most sincere apologies for our apparent lapse. We appreciate the opportunity make the necessary corrective action. We look forward to reestablishing your full and complete confidence in us on your next visit.
"Fixed it right the second time" I appreciated squeezing my car in as a rush repair, since the problem was related to the work just done (rotate and balance tires; align wheels). While the car was aligned, there was clearly a significant problem with the left front wheel. They gave me a loaner, squeezed me into the schedule, and corrected the problem - sort of. Since you are going to read this Preston, I'll say the car is no longer in alignment - it pulls right. But I'm about to go on vacation and can't deal with this right ... read more
Business response:
We're pleased to hear we were able to accommodate your unexpected service needs. However we regret to hear your concerns have not yet been fully resolved. Please contact us upon your return for further assistance and resolution.
"Bought our first MINI" My husband and I were very happy with our experience at Otto's and with Kyle Brown! We have bought many many cars, and have never liked the pushy approach. Kyle is very knowledgeable , answered all of our ?'s , and understood we were not the type to impulse buy. he left us a vm to let us know he was available if we needed him. We reached out to him about a week later and purchased our first mini cooper. LOve the car and loved the experience ! We will recommend!
Business response:
We're so pleased to hear Kyle made your MINI purchase all you hoped it would be, Thank you for choosing Otto's.
"Great experience" Very friendly and knowledgable. A pleasure to work with. They made the transaction very smooth. Great delivery process. Highly recommended and I will likely go to Pete again if we get another MINI.
Business response:
That's always our goal for you at Otto's MINI. Thank you for kind compliments for Pete!
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.8 star rating with 2,349 reviews.
When is MINI open?
MINI is closed now. It will open at 10:00 a.m.