This profile has been claimed by the business owner or representative.
MINI
- Automotive
- Exton, PA
About this business
Location details
305 W Lincoln Hwy, Exton, PA, 19341, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"Took three tries" Preston and the staff were unfailingly courteous and professional. However, I live 30-40 minutes away (depending on traffic) and did not expect to have to come back 3 times to get my annual service. The first time I arrived at my appointment, the computer was down and no one could do anything. I waited for an hour, hoping that the service would be restored, and when it was not, I decided to reschedule and leave. It took about 20 more minutes to get my car back. My second visit went better, although one of ... read more
Business response:
We truly regret the inconvenience you experienced during your recent service visits. Although we maintain a robust parts inventory, at times a part must be ordered..However, what should have been one service visit should not have turned into 3 rounds trips for you. Thank you for accepting our offer of complimentary pick up and delivery with loaner car provided for your next service visit. We look forward to the opportunity to demonstrate the superior level of service we are typically known for on a future visit.
"Mini Convertible" We have been looking for a particular color and model for some time. Once I found one that checked most of the boxes I called Otto's and talked to Michael. He was awesome with communication. Had the car out front, cleaned and gassed when I arrived. Also, super knowledgeable about the cars. Offered to hold a future model for me, or order a new one but in the end we made a very fair deal for the car. Very happy. Highly recommend.
Business response:
We're so pleased to hear MIchael D was able to assist you so effectively to find the MINI that best suits your needs. Thank you for choosing Otto's MINI.
"Worth driving in from out of state" Michael Dixon at Otto's made buying my new MINI Cooper an easy and positive experience. We corresponded prior to my visit, and he helped me sort through which vehicles might best meet my needs. He had everything ready when I came to visit and helped me make a final decision. Michael is very knowledgeable about MINIs. Otto's had a great selection with vehicles optioned at different levels to choose from. It was worthwhile for me to drive in from 200 miles away to buy from them. I can defin... read more
Business response:
Thank you for your wonderful compliments for MIchael D. It is truly gratifying to hear he helped make your 200 miles trip so worthwhile. Thank you for choosing Otto's MINI.
"Always A+" Can’t say I was very happy about the move out of Exton but once I got to Otto’s it felt just like home. Super friendly and helpful people!
Business response:
Thank you for visiting us in our new home. Same great people, same friendly and efficient service is the Otto's MINI way.
"Always good service" Once again, Ottos delivered. Had routine service. Very efficient, people very friendly. Love the new space. Even got a free hot dog! My only complaint is lack of Mini signage where you enter into service bays, and apparently that’s coming.
Business response:
Thank you for visiting us in our new location. A new MINI showroom and signage are on the way.
"Pleased with the service!" Not only did I receive excellent service, but the whole experience was enjoyable. My car looked brand new when they returned it. Great job. Thank you!!
Business response:
Excellent! That's our goal everyday at Otto's MINI!
"Service while you wait." When I am dealing with Preston, I know that the work will be done correctly and as quickly as possible. He is very accommodating with scheduling. The staff is courteous and friendly.
Business response:
Thank you for your confidence in Preston and our service team. We look forward to seeing you again on a future visit!
"Spilled Coffee on it and then bought it" My wife did her research and found Otto's to be a place that had multiple options for pre-owned Minni's in our price range. Michael Dixon - the salesman - was very responsive and even though he was swamped with customers he was extremely attentive to us. Even though he was short-staffed he went out of his way to close the sale with us on the same day we chose our car. My wife is delighted with her new Mini and takes every excuse to run an errand so to drive it.
Business response:
We're delighted to hear Michael D was able to assist you and your wife in finding just the MINI you were looking for. Enjoy the summer motoring season and thank you for choosing Otto's!
"Excellent Experience from start to finish" Pete Barcus was the associate that assisted us with our Mini. From the first meeting until we left with our Countryman he was extremely professional, knowledgeable and helpful. My wife and I always felt that he had OUR interests as his first priority. We had many questions. He was patient and always addressed our concerns with sincerity and attention to detail. We never felt that he was trying to "make a sale". After our purchase he has followed up with us to make sure that we are ... read more
Business response:
Outstanding! Thank you for your wonderful compliments for your purchase experience with Pete. Welcome to the Otto's MINI family!
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.8 star rating with 2,349 reviews.
When is MINI open?
MINI is closed now. It will open at 10:00 a.m.