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MINI
- Automotive
- Exton, PA
About this business
Location details
305 W Lincoln Hwy, Exton, PA, 19341, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"Outstandin" Ottos mini is excellent in customer service. Everyone is friendly, efficient and accommodating. The facility is very clean and really enjoyed the snacks and beverages while waiting for my mini oil change. Car wash is also a plus! Nice to see Pete, who I buy my minis from. And Preston, Nick and all the staff were friendly and helpful! Thanks again!
Business response:
Excellent! Thank you for your recognition of our sales and service team members and thanks again for choosing Otto's.
"Brake Pad & Strut replacement " We were given good information regarding the needed repairs. Had a loaner car while having the work done. We received Great Customer Service during this visit.
Business response:
We do our best to deliver attentive and efficient service. Thank you for choosing Otto's.
"Something Happened at Otto's" Preston Jackson is a breath of fresh air at Otto's BMW - apparently bringing in the Otto's Mini crew was the best decision... I've owned 2 BMWs over the past 6 years and every time I visited the dealership it was like pulling my hair out to get in and out. ALWAYS A STRUGGLE. I purchased my Mini about a year ago and this was my first time bringing it in for service. Dropping it off was a pleasure, Preston came right out to meet me and review what I needed. I was in and out in 3 1/2 minutes. He g... read more
Business response:
Thank you for your terrific compliments for Preston. We're delighted to hear he delivered the timely service experience you can continue to expect from Otto's MINI.
"Great sales experience" Sometimes buying a new vehicle can feel like a big decision. Mr. Michael Dixon helped me narrow down the options to a vehicle that fit my preferences and lifestyle. He made this daunting task good fun and I left with a car that I really enjoy!!
Business response:
Finding the MINI that suits you best is our goal every time. Thank you for your kind compliments for Michael D.
"Frustrated but satisfied " I needed to wait for my car. A routine maintenance took 3 1/2 hours. In the end I was accommodated for the inconvenience. Thank you.
Business response:
We know your time is valuable. We regret any unexpected delay you experienced on this visit.
"Oil change" Preston is always very helpful and easy to work with. He has the customer’s best interest in mind and provides a pleasant experience every time.
Business response:
Helpful and easy is the Otto's MINI way of doing business. Thank you for your kind words for Preston!
"Customer Service" I have to say I love these guys. From the moment you arrive, you are treated as their number one customer. And my car was spotless when I got it back.
Business response:
That's our goal for you at every visit! Enjoy the spring motoring season!
"Emergency Service" Got me in right away and took care of everything. Fast, Friendly - They did fantastic work- I would recommend them to everybody. The new location is very nice looking
Business response:
We're happy to hear we could assist you so efficiently with your unexpected service needs. Thank you for choosing Otto's MINI.
"Same as always" Price on tires was more than I anticipated, service center is farther away from my house now, but Preston made up for it. Knowledgeable, courteous, and compassionate. Love the email work approval process. Edit: Bumped up the price portion because I didn't want Preston to get dinged for it.
Business response:
Great to hear Preston made your visit worth the extra distance you traveled to service with us! Thanks for choosing Otto' s MINI.
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.8 star rating with 2,349 reviews.
When is MINI open?
MINI is closed now. It will open at 10:00 a.m.