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MINI
- Automotive
- Exton, PA
About this business
Location details
305 W Lincoln Hwy, Exton, PA, 19341, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"Excellent Customer Service" This is the way buying a car should be. Kyle listened, didn't try to sell me anything I didn't want, communication was excellent and 95% of this was done online. The delivery took less than 30 minutes and I was out the door. I will see you guys for my next Mini!
Business response:
Fantastic! It's our goal to make it easy to do business whichever way our customers prefer!
"One of our easiest car purchases ever!" We've had our car six months now (Countryman S All4) and it has been a great vehicle. Michael was great and very knowledgable of the various options. Our trade-in process was super-smooth and hassle-free. We will certainly come back when my wife finally agrees to upgrade to a MINI!
Business response:
That's great to hear - thank you for the great feedback on Michael! Remember, now that you've had some time with your MINI, you can come in anytime to get a refresher on all of the cool features of your car, or just to have any questions answered!
"Pleasant and comfortable" Everyone was Customer Service oriented, friendly and knowledgable. I did not get a copy of the service paperwork that I signed. Disappointed the issue was not resolved on my visit. I still have to go back. I live two hours away.
Business response:
Hi Carol - thank you for the nice review. The unresolved issue - were you referring to your sunshade that was on order? If so, there's no need to have to come back for that, we'll send it to you along with your paperwork.
"Very Professional " I had a great experience during my service for my Mini Cooper. Professional, courteous and they get your vehicle back to you as quickly as possible.
Business response:
Thank you for the great review! Efficiency and customer experience mean everything to us!
"Kept me informed and done quickly " The title says it all. Emails and text messages kept me updated on my car, and I got a text by about 11:30 am that my car was done already. Got there around lunchtime to avoid the after work rush, and after a quick courtesy wash I was on my way. Can’t ask for any more than that!
Business response:
Awesome! Timely and efficient service along with great communication are our goals with every service visit.
"Mini purchase " My purchase at Otto’s was fantastic. Most of the transaction was done via Phone/email because I was 2 hrs away. When I picked up my Mini everything was ready for me. My salesman Michael Dixon was great! Answered all questions Very fast and made the entire buying process enjoyable.
Business response:
Thank you for the wonderful review! We strive to make it easy and fun to buy a car whether you're in our backyard or hundreds of miles away!
"Michael Dixon makes buying a Mini easy." Michael Dixon was a friendly, caring salesperson. He was very professional throughout the entire process. It was obvious that Michael owns and genuinely likes the Mini Cooper. He was very knowledgeable regarding the many features and options available on the Mini.I have been impressed by his follow up. Michael has already called me several times to see if I have any issues or questions. I would recommend Michael as a salesperson to anyone interested in purchasing a Mini.
Business response:
Fantastic! Finding the right car for his customers and thorough follow-up are the key to Michael's success! Thank you for the great review!
"Great staff, outstanding service, would highly recommend." My wife and I took our 2006 Mini Cooper in for an outstanding recall service. We were really impressed with the professional service we received. Even though we didn't buy the car at Otto's (we aren't even the first owners of this Mini), they treated our car as if was new. When it comes time to buy our next Mini, we're coming back to Otto's
Business response:
Outstanding and welcome to the Otto's MINI family. We look forward to seeing you again on a future visit.
"Successful service visit" I found this Service visit to be professional, successful, and efficient. Preston effectively managed my service appointment from the time I drove in until I left. He always answers my questions personally and satisfactorily, and although he is very busy, he never makes me feel rushed.
Business response:
Thank you for your wonderful compliments for Preston for the attentive and efficient service he rendered to you. That's always our goal here at Otto's MINI.
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.8 star rating with 2,349 reviews.
When is MINI open?
MINI is closed now. It will open at 10:00 a.m.