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MINI
- Automotive
- Exton, PA
About this business
Location details
305 W Lincoln Hwy, Exton, PA, 19341, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"Oil change" Top notch in all categories; technical service, customer service, cleanliness and comfort while waiting. Classy, professional and courteous. The staff even vacuumed and washed my car afterwards!
Business response:
Thank you for your complimentary words for our service team! We're delighted to hear you were so pleased!
""First MINI"" The dealership was clean, Peter did a great job explaining the differences between the various types of Mini options. He was very knowledgable, and friendly. Would recommend him to future mini drivers.
Business response:
Awesome to hear! Peter has been with us for a long time and has owned many MINI's himself! Enjoy your new MINI!!
"Small is Sexy" The Mini is a car that isn't afraid to be different and this is a good thing. Yes, it is dramatically small in a market of look alike gas-guzzling giants. Moreover, it is non-gender in a sexy sort of way and a dream to handle..and, did I mention sexy? This said, a great car should have a great warranty and Mini does. I once walked out of a Mini dealership because I was ignored--no, good afternoon, nothing. Fast forward, Michael Dixon of Otto's listened to my needs and wants and knew the products inside and ou... read more
Business response:
Thank you for your wonderful recognition of Michael D and the Otto's MINI team. Enjoy the new year in your new MINI!
"Always great service!" Everyone at Ottos Mini is very friendly. I usually wait while getting my car serviced; Preston always helps get my car finished as fast as possible with quality work! I love that my car gets washed and floor mats get vacummed every visit, it’s a nice added touch!
Business response:
Friendly and, efficient is the Otto's MINI way. Thank you for recognizing Preston for the service he provided.
"Two MINI’s are better than one." Ordering and purchasing my 2019 Countryman with Otto’s was a breeze from start to finish. No different than the experience I had purchasing my 2004 Cooper S with Otto’s.
Business response:
Excellent! Two MINI's are twice as nice! Thanks for choosing Otto's!
"Drama-Free Deal" I know the request, made through e-mail, probably smacked of "yeah right," but the only time before during the week that my husband and I could come drive the CPO Mini Cooper S Clubman we had found online was about an hour before closing on a Tuesday night. We got there, and Pete Barcus was waiting with the paperwork we needed to take ourselves on a test drive. He looked over our trade while we were out, and, in just about an hour, we had negotiated a deal and put a deposit down on what has become our first... read more
Business response:
Outstanding! Great to hear Pete delivered the no nonsense, straight forward experience you were looking for. Thank you traveling the distance to do business with us here at Otto's MINI.
"Customer friendly " Service was completed as scheduled. Charlotte asked questions upfront to understand my plans for day and coordinated service which worked best for me as well. She also suggested an alternative pickup option wlhich allowed me to give dog's medicine on time
Business response:
We're pleased to hear Charlotte was able to assist you conveniently and effectively. Thank you for choosing Otto's MINI.
"Very satisfactory, top-notch service, from beginning to end" I appreciated the thoroughness of the diagnostics, even though I have to return in a month to complete the required service. I appreciated the use of a Loaner Mini so I could use my all-day service time productively. I have one little complaint: The service department, in the course of servicing the car, made some changes to the automatic settings on the mirrors and the radio. It has been troublesome for me to try to get things set back the way they were. They was... read more
Business response:
Thank you for your valued feedback. We're pleased to hear the loaner helped to keep your day productive. However,we regret to hear that some settings in your vehicle were altered causing some inconvenience as well as our apparent vacuuming oversight. We look forward to demonstrating a more efficient visit next time.
"First time Mini owner - First service" I wasn't sure what to expect when I arrived never having owned a Mini before or a car with a service contract. Charlotte and all the employees I dealt with were very helpful and accommodating in explaining what was needed. I don't often trust dealership service departments but everyone gave me the sense that I COULD trust this one. Thank you for making a mundane task more enjoyable!
Business response:
We know we have to earn your business at every visit. We're delighted to hear Charlotte and our service team delivered an experience that earned your trust. Thanks for choosing Otto's.
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.8 star rating with 2,349 reviews.
When is MINI open?
MINI is open now. It will close at 7:00 p.m.