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MLD Mortgage, Inc. dba The Money Store
- Florham Park, NJ
About this business
Location details
30 Vreeland Rd, Florham Park, NJ, 07932, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
they ask upfront $350 appraisal fee, after they take your full 15min application on the phone; so, they will not even tell you if you qualify unless you pay - terrible!!! very few other places do that, it is a trap, beware!!!
Business response:
We never ask for upfront appraisal fee. This is how the process work. You spend 20 to 25 min on the phone with loan officers and then run you information. Then if you are approved you need to pay for your appraisal for us to lock you loan. Also the appraisal fee we charge is $395 not $350. So i believe you did not speak to themoneystore or this review is not real.
Worst loan experience of my life! What a horrible process they put me through and they were not helpful at all. I have an excellent credit rating and 50% equity in my home, so it wasn't high risk and there was no reason to make it so difficult. They didn't even touch the loan for 3 weeks, then demanded I find documents and fax them within hours of telling me about it. It took 5 weeks to close, which means I lost the lock on my rate, and I had everything to them within an hour or two of them asking. Luckily I was home everyda... read more
Business response:
We a little confused. You closed you loan with us over a year ago. Also you did close you loan in a little over 4 weeks. But you closed at the rate you lock your loan in at. So we dont know why you are submitted a complaint over 1 year later.So closing you loan a few day late at great rate is by far your worst experience?
I applied for a 15 year loan and was told that I didn't qualify after 2 1/2 months of going through the loan process. They however told me that I would qualify for a 30 year loan and so I decided to do a 30 year refinance. They constantly asked for documentation (sometimes they lost the original documentation) and it seemed they were looking for an excuse not to fund the loan. The last straw was when I was asked to report a private loan to the credit bureau to hurt my credit. I was late one month on a payment that needed to ... read more
Business response:
we are sorry about your experience. All loans need to be report to the credit bureau. We sorry but we do not make the rules.
I'm not sure how the Money Store got my contact info. I may have filled out something on line when I was looking into refinancing 3months ago. I refinanced and closed my new loan 6 weeks ago. Strange, but it's only recently they have begun calling me at work, a rotocall, which does not tell you how to get off their list. It only the rotocall would tell you how to remove yourself. Yesterday I called Customer Service, and 'sarah' could not find either of my phone numbers. Said she would send the info to her manager. Still gett... read more
Business response:
We are sorry about your experience. We had been trying to reach you when you first contact us. You are correct we should have take you phone number out of the system and we are sorry about that.
Most likely we're going to have to sue the Money Store. We went through the whole process and paid some fees, and it turns out we were ineligible because of a fannie mae requirement that they should have known in the first five minutes of talking. I tried to call them back to negotiate, but they didn't return my calls. They just screwed up and aren't owning up to it, very disappointing. I'll most likely file a complaint with Google, where I got the original lead.
Business response:
This review is 100% fake. The review is from user069093 in Trafford, Alabama. The Money Store does not do loans in Alabama, therefore it is impossible for this situation to have occured. Also, given this reviewer's username (user069093) is obviously a fake name and is probably a competitor trying to lower our Zillow Lender Rating. We are asking Zillow please remove this review since it's fake.
I refinanced through the Money Store, and this was the worst experience I have ever had with a financial institution. I took 3 and a half months, they did not return my calls, there was no feedback as to status, they continued to demand items that they did not request in the beginning and they were attempting to require items that were either not required by law or were in direct violation of California law. This is not a well organized group, lack knowledge of current laws, and appear to have a complete lack of concern as t... read more
Business response:
We are sorry if you feel like the documents we requested where not required. All document we request are need to be able to sell you loan to fannie mae. We are direct seller servicer to Fannie Mae. We are all not sure if you ever did a loan with us.We have never violated any Calfornia laws. By the way i am sure you have no problem with the great rate you got if you actually did a loan with us.
It is very bad experience for working through refinance with the money store. The worst loan officer :MAHIST Co.. He never proactive contact with you if your process have problems. You can never reach his phone unless he call you ask you refer another friend to do refinance with him. How ridiculous he is!. Let me talk about the facts1. They ask material two times even I have given them2. They close my loan and not funding after close four business days, until I call them, they told me, I need do some other thing. then they f... read more
Business response:
This review is 100% total fake. We have never done a loan for anyone at that address that was submitted with this review. Mahist is one of our top loan officers.
I wish I can give this place ZERO stars. YES, they are that BAD! I was passed on from one person to another without getting anything accomplished. We faxed over all the required paperwork right after speaking with them and somehow they still keep inputting wrong information in their docs. Do they even employ people that know how to read? Worst lender that I've ever dealt with in my short lifetime. Not only should you stay away, you should RUN as fast as you can!!!
Business response:
We are sorry about your experience. But we are not sure who you are. Could you please call us at 9738052003 to discuss what happened.
I locked a loan with them in the first week of November with the conditions that there would be no closing costs - no lender fees, credit to cover all third party fees. They quickly took my credit card number to pay for the appraisal. Then they kept asking for more, and more, and more, and more information. The loan was "days away" from approval for six weeks. At the end of December they told me that there was some weird issue and they were going to have to "restart" the process but it would only be a few more days. Then, ag... read more
Frequently asked questions about MLD Mortgage, Inc. dba The Money Store
How is MLD Mortgage, Inc. dba The Money Store rated?
MLD Mortgage, Inc. dba The Money Store has a 4.7 star rating with 2,294 reviews.
When is MLD Mortgage, Inc. dba The Money Store open?
MLD Mortgage, Inc. dba The Money Store is closed now. It will open at 9:00 a.m.