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Mountain Top Inn & Resort
- Hospitality
- Warm Springs, GA
About this business
Location details
177 Royal Lodge Dr, Warm Springs, GA, 31830, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
Exceptional I was told there was no breakfast.
Business response:
Thank you for your review! we appreciate our guests very much and hope you visit again soon! Be sure to call the Front Desk for repeat guest specials.
Very Good Floor in room is filthy, bottom of my feet or socks filthy Pool very nice but a little cold
Business response:
We strive for excellent guest experiences every day. Thank you for your review!
Great Location But.... Dead flies in the window of our unit, bed left me awake from 1:30 am on with a aching back because the floor would have likely been more comfortable. The smoke detector was chirping every 20 to 30 seconds and like the dead flies, the cleaning personnel should have done something about it. We’ve been here several times over the last few years but this was our last trip. Thank God it was just one night! Oh, and when you have a view, you at least would expect clean windows. The view was great.
Business response:
We strive for wonderful guest experiences with every stay. Prior to your arrival your room is inspected by both housekeeping and maintenance. We are sorry to hear your stay was less than satisfactory.
the setup of your property was wonderful a bathtub would have been helpful To begin with the floors were filthy. Needed shelf or small table in the bathroom to put stuff on a towel rack a toilet paper rack underside of the furniture was nasty and the second night the sheets had lint on them. But the mattress was very comfortable Bed extra comfy
Business response:
We strive for customer excellence every day. Thank you for your review.
Good stay but could have been better if jacuzzi would have worked better. The jacuzzi just wasn't working correctly. It had no pressure it was just like if I was in a regular tub. I called service man but he said that was the best it could get. A while back when I was in cabin #6 it worked perfectly. A great view of the mountains a perfect sunset.
Business response:
Thank you for your review. We are sorry your stay was less than perfect. We strive to improve every day and hope you give us a chance to prove it.
Poor Not very helpful staff, overall very disappointing experience Beautiful location
Business response:
We pride ourselves on exceptional customer service. When a guest wishes to be tax exempt, they must present the proper paper work. We are not in charge of what Booking does. Calling our front desk and making pre-arrangements is highly recommended. Thank you.
Bedbugs Bed Bugs!!!! Only Problem but a MAJOR PROBLEM!!! Needs vacumed better, under stuff as well as everywhere else. No staff on duty after normal hours. Nice location Nice buildings and cabins. Nice views
Business response:
Our facilities are meticulously inspected for any type of problems such as these. We apologize if when you moved the furniture around the room you found any dust, as we strive to keep everything in tip top shape. There is an emergency phone at the Lodge where you stayed for after hours emergencies. Thank you for your review.
Okay
Bed bugs in room 8 of the lodge There were bedbugs in room 8 of the lodge. We found one on our bed and didn’t know exactly what it was so we flushed it and dismissed it. Well I woke the next morning covered in itchy bites. At that point we googled the bug we saw the night before and found it was a bed bug. We contacted management 3 times and they kept telling us they found no evidence of bedbugs in the room. I’m sure the next guest will experience the same issue. We have stayed here before and never had a problem, but this t... read more
Business response:
We have exceptional standards and have had 3 inspectors look into your unfounded claims. We are situated in the middle of a state forest and there are many types of bugs that live in this environment. We do our best to keep them out of rooms, however keeping doors closed can avoid situations such as this (especially after heavy rains). Most people with major concerns come and speak with us immediately, not weeks later in a review.
Frequently asked questions about Mountain Top Inn & Resort
How is Mountain Top Inn & Resort rated?
Mountain Top Inn & Resort has a 4.3 star rating with 3,406 reviews.
When is Mountain Top Inn & Resort open?
Mountain Top Inn & Resort is closed now. It will open at 8:00 a.m.