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Mountainside Fitness

4.2

About this business

Location details

11611 E Sahuaro Dr, Scottsdale, AZ, 85259, United States

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WeekdayScheduleStatus
Mon4:30 a.m. to 11:00 p.m.
Tue4:30 a.m. to 11:00 p.m.
Wed4:30 a.m. to 11:00 p.m.
Thu4:30 a.m. to 11:00 p.m.
Fri4:30 a.m. to 9:00 p.m.
Sat6:00 a.m. to 9:00 p.m.
Sun6:00 a.m. to 9:00 p.m.
4.2631 reviews
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Elisabeth C.'s profile image
Elisabeth C. 
rating
4 years ago

I had a baby in Dec 2020 so between healing, caring for a baby, and dealing with a pandemic I've been putting off going back to the gym. I tried to find time to go to the gym when someone could watch my daughter at home but it just wasn't happening. I was nervous about dropping my baby off at just any daycare so I was hesitant. This location of Mountainside has been amazing. The girls working in the daycare are super attentive and easy to talk to. I feel good dropping her off and can check on her on the cameras if I ever get... read more

Adam D.'s profile image
Adam D. 
rating
4 years ago

Always have had a great experience at Mountainside! Great gym overall, from the gym equipment to a friendly staff. I've been going here for years and will continue to 

J T.'s profile image
J T. 
rating
4 years ago

I was in the Scottsdale and Shea location on 6/30 as a guest on my boyfriends membership. When I arrived on 6/30 the daycare attendant was covering the front desk and informed me she did not know what she had to do to complete the guest pass. She had me fill out a form and took a copy of my drivers license to get me going for a guest pass. There was no follow up on a guest pass after my gym visit that day, instead I received a voicemail urging me to sign up for a membership the same day as my first visit. I returned today, 7... read more

Business response:

Thank you for providing your feedback and letting us know about this issue, Jackie. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (480) 889-8889 and we'd be happy to help you out. Cheers, Mountainside Fitness 

D W.'s profile image
D W. 
rating
4 years ago

BE WARNED! So here's an update! Where to begin, have tried to cancel this stupid membership so many times. Only to receive several texts from management (each month), always playing coy and innocent, but never apologetic. I cancelled this membership in December, 2020, in person at the Ice Den location. I visited their gym prior to their shut down, and advised them that I was canceling. I didn't live in Scottsdale, was there for a work assignment. Since then, I've sent them a text every month advising them that I had cancelle... read more

Dave T.'s profile image
Dave T. 
rating
4 years ago

Worked with Dylan K. He was AMAZING! He did everything he said he would do and more. From fitness, nutrition and just being a good guy. If there we 100,000 personal trainers like Dylan K. in this country we wouldn't need healthcare. I can see the vein in my arm. I haven't had that since college. My wife looked at me with that twinkle in her eye again. I like that. I feel better, eat better sleep better. My workouts are more intense and they don't take as long. His meal prep advice saved me even more time. I don't write revie... read more

Business response:

Hi, Dave. Thank you for taking the time to rate us! We are glad we could leave a positive impact and made it a good experience for you. Thanks, Mountainside Fitness 

Ej M.'s profile image
Ej M. 
rating
4 years ago

Great workout facility, joint a week ago and I am really loving it, the staff is super friendly and the prices are right. Not too crowded as well!! 

Business response:

Hi, Ej. Thank you for taking the time to submit a review, we really appreciate it! Thanks, Mountainside Fitness 

Angelina C.'s profile image
Angelina C. 
rating
4 years ago

Fun Zumba Glow Party and instructors who stick around to say hi and thank you afterwards. 

Business response:

Hi, Angelina. Your appreciation is highly appreciated. Thank you for the review! Thank you, Mountainside Fitness 

Chris P.'s profile image
Chris P. 
rating
4 years ago

It's problematic when you come into a community, make a gym a quasi-day care so that you have the ability to milk more people out of their money, and then revert to corporate when you hit membership fees. Let me tell you, GREAT business model! I signed-up for month-to-month specifically to avoid the hassle of membership tiedowns only to find out that you still end-up being charged when you ask to put your membership on hold without a courtesy call to see if you want to continue. I mean, we were in the middle of a stinking pa... read more

Business response:

Hi, Chris. We are sorry to hear about your experience, but we thank you for sharing this with us. After looking into your account, it looks like you are a Queen Creek member. One our our Member Service reps spoke with you and we waived your February dues to give you more time to decide if you'd like to cancel. We do offer cancellation through the mail if you prefer not to come into a club. Please let me know if I can help you resolve anything else. 

Bill C.'s profile image
Bill C. 
rating
4 years ago

Did anybody else try to cancel but MountainSide wouldn't let you? WARNING- READ THE FINE PRINT. I tried to cancel my month-to-month membership LAST month and they still charged my card THIS month. When I told them that I cancelled they told me if I still needed to update my card on file for the payment for this new month. Did I do something wrong? Nope, it's just their cancellation policy has to be a certified letter if you are out of town. I wish I would've known that when I signed up... probably in some fine print somewh... read more

Business response:

Hi Bill. I'm sorry to hear about your experience canceling your Membership. I looked in our system and cannot seem to find you as a Member at our Scottsdale Shea club. Is that where you joined? In the screenshot above, it does state "Account changes cannot be made through this form." Our cancellation policy also says that the Member needs to sign the cancellation form in person or they can send a certified letter. We ask for a certified letter so that it can be tracked and we're held accountable on our end. We do find that m... read more

Frequently asked questions about Mountainside Fitness

How is Mountainside Fitness rated?

Mountainside Fitness has a 4.2 star rating with 631 reviews. 

When is Mountainside Fitness open?

Mountainside Fitness is closed now. It will open at 6:00 a.m.