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Mountainside Fitness
- Gyms
- Scottsdale, AZ
About this business
Location details
11611 E Sahuaro Dr, Scottsdale, AZ, 85259, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:30 a.m. to 11:00 p.m. | |
| Tue | 4:30 a.m. to 11:00 p.m. | |
| Wed | 4:30 a.m. to 11:00 p.m. | |
| Thu | 4:30 a.m. to 11:00 p.m. | |
| Fri | 4:30 a.m. to 9:00 p.m. | |
| Sat | 6:00 a.m. to 9:00 p.m. | |
| Sun | 6:00 a.m. to 9:00 p.m. |
Put a freeze on my membership and training package during Covid since my elderly mother now lives with me. Joey forget to tell Andre in training so I was charged for the training package again. After talking with Andre, he said he would "try" to get me a refund. I've not received it. He suggested I bring in a written request for cancellation prior to the first of this month which I did and was charged anyway. Horrible customer service experience.
Business response:
Hello James! Can we reach out to you personally to get more information from you? I want to make sure we clear this up for you. Thanks!
We tried calling Mountain Side to cancel our membership. They were not answering phones. We looked on line and sent a letter to corporate and did not receive a response. Today we receive a phone call that they are charging our credit card. We explained what we did but they informed us that we will still be charged. They've been closed for like 4 months or more now. I know it's due to covid but trying to make money like this is not appreciated. Never again going with Mountain Side after this greedy ploy.
Business response:
Hello Craig - Can I message you directly to get more information? I would like to see if we can do anything to remedy the situation. Thanks!
I love this gym. This has been my gym since it's opening-with an 11 year break when I lived in Mexico. That is why I am so so disappointed that this gym apparently has little regard for CDC guidelines or for my health. CDC guidelines as stated on the AZDHS states that masks are required at all times while in the gym. When I went to this location, I was told they masks are optional when doing cardio--a clear violation of the CDC guidelines. Read below the wording in the AZDHS website: Protect yourself while visiting * You ar... read more
I have been a member of Mountainside Fitness since it opened in Chandler. Due to my knees causing problems and needing surgery, the COVID treat and the lack of being able to use the facility, I decided to cancel my membership back in mid-July. I have made four attempts to call and submit my request or instructions through the Support on their website and at no time did they respond. Gyms have recently reopened and this morning I wake up to a charge for annual membership and a monthly charge. When I contacted them to dispute ... read more
I have lived and worked out in gyms across the U.S. and internationally. I've worked with the top trainers in a variety of major cities and I have to say that I have never found a better trainer than Joey Feasel. He is the MOST dedicated and organized trainer I have ever witnessed. Not only does he reach out to confirm all appointments, keeping me on track, but he follows up with genuine concern to ensure I'm doing well the next day. This is a practice he maintains for every one of his clients, which is impressive to say the... read more
Business response:
Hi Bridget! Thank you for taking time to share your experience with us. We are so happy to hear that you are enjoying training with Joey! Be sure to share your transformation pictures with us on our social media pages @mountainsidefit. We would love to see your progress!
Update from review that somehow was taken down!! Weird. The 5 star ones remain. After leaving a review in June, I was contacted by Ally ( ally was very nice btw ) on July 1st. After reviewing my membership she emailed me on July 2 and said I would get a full refund. I was very excited but the refund never hit my account. In fact, I was billed another time which was rejected by my bank. I was then passed to a girl name Megan and then Joyce and finally was pushed to a gal named Grace.. Grace just said everyone was furloughed ... read more
Business response:
Hi Tiffany. Grace here stepping in for Ally who is currently furloughed. Megan and Joyce are also furloughed until next week when they will be able to see the email I forwarded them to look into your account and check for your refund status. I apologize for the delay. We are doing the best we can with the staff on hand to assist Members during this time of closure. Whenever you update a new review, the previous one gets overwritten. We cannot delete reviews ourselves. Only Yelp can do that.
I have been a member to many gyms in this past 25 years, this gym is the best value for the money by far! They are clean, state of the art, friendly, and a model for a local business. I highly recommend this gym! Their locker rooms and childcare also always clean and taken care of! You won't be disappointed!
Business response:
Thank you for your review Kevin. We are so glad you are happy with MSF!
I am so proud to offer my support to a gym that is willing to fight these unconstitutional orders coming from the governors office. I joined the other day when they decided to remain open and the gym I was using closed down. Plus the staff is very nice and helpful. The facilities are amazing and very well maintained. Proud to be a new member.
I have been to many gyms throughout the Nation for the last many years, many gyms, many years. I have been to gyms in NJ, NY, CA, and here in Arizona. Mountainside fitness has great equipment, updated and working fine, the cleanliness was not only during covid19, but it has been always clean. There are great staff members, respectful and ready to help. What is even better is that I feel safe at this gym during these horrific times. I know that the fellow members are conscious of their health and they are not going to do stup... read more
Frequently asked questions about Mountainside Fitness
How is Mountainside Fitness rated?
Mountainside Fitness has a 4.2 star rating with 631 reviews.
When is Mountainside Fitness open?
Mountainside Fitness is closed now. It will open at 6:00 a.m.