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Mountainside Fitness

4.2

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Location details

11611 E Sahuaro Dr, Scottsdale, AZ, 85259, United States

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WeekdayScheduleStatus
Mon4:30 a.m. to 11:00 p.m.
Tue4:30 a.m. to 11:00 p.m.
Wed4:30 a.m. to 11:00 p.m.
Thu4:30 a.m. to 11:00 p.m.
Fri4:30 a.m. to 9:00 p.m.
Sat6:00 a.m. to 9:00 p.m.
Sun6:00 a.m. to 9:00 p.m.
4.2607 reviews
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Brutus D.'s profile image
Brutus D. 
rating
5 years ago

Not super impressed. Crowded with teenagers. Equipment was ok but only 2 squat racks. The only TVs in the cardio area are the screens built into the cardio machines that are just too damn close to see. 

Business response:

Brutus, We would like to hear more about your recent experience with us. Please send us a direct message so we can further this discussion privately. Thank you! 

Kathy A.'s profile image
Kathy A. 
rating
6 years ago

So had to write an update....and it is even better!!:) Not only do I still love the cardio equipment, towel service, and steam room:) but love the energy and vibe this gym always has! Not to mention is always so clean....can't say enough how important that is compared to other places I have been. Every single person that works the front desk is always so professional and nice. I have been lucky enough to have had Nick help me with my account and he is just simply the nicest guy ever:) GREAT GREAT people skills. and also a ... read more

Business response:

Hi Kathy! We are so happy to hear you had a great experience joining the Mountainside family. We're excited to have you in Scottsdale! 

James S.'s profile image
James S. 
rating
6 years ago

My wife and and I have been members of this facility for 15 years. I can't understand why it takes so long to repair equipment when it goes down. Currently, there are at least 4 pieces of equipment that haven't been operational for 2-3 weeks! The facility is not very clean. I never see any attendants wiping down equipment or vacuuming. Men's locker room is dark and dingy. This facility needs a major upgrade. It does not reflect properly on the upscale neighborhood where it is located. 

Business response:

James, We would appreciate a chance to improve your experience with us. Are you open to having someone from our team reach out to you separately? If so, let me know. Thank you! 

Chad S.'s profile image
Chad S. 
rating
6 years ago

My wife, son and I went walked into the gym and told them we want to sign up for a membership. The front desk associate said "would you like a tour" and we said yes. We filled out a form and were told to take a seat at a nearby table and someone will be right with us. Meanwhile, at Guest Services, the Guest Services representative was clearly having a social interaction with someone that was much more important than speaking with a new customer. We patiently waited for 15 minutes, then asked the front desk associate if the G... read more

Business response:

Hi Chad. We always strive for positive customer service and are disappointed to hear we have missed the mark when it comes to your experience with us. We want to do anything we can to make it right for you. Let us know if we are able to contact you privately. Our team is focused on turning your experience around and would appreciate the opportunity to do so. We look forward to speaking with you soon. 

C C.'s profile image
C C. 
rating
6 years ago

Gym is good, lots of choices for machines. I have had a contract for personal training for over a year. I am in my second year and I have gone through three trainers because they have all quit. It is hard to keep up progress with my fitness goals when I have to go through a new person every six months or so. The personal training manager is very passive aggressive and does not have conversations with any clients especially during all of these changes. He has sent me new contracts in an email with no message attached just a c... read more

Business response:

C.C, We would appreciate a chance to improve your experience with us. Are you open to having someone from our team reach out to you separately? If so, let me know. Thank you! 

Chris B.'s profile image
Chris B. 
rating
6 years ago

There is a major issue when these machines are out of order for months at a time the manager tries but obviously the owners or corporate managers don't care. This is an ongoing issue and has been for years. They need more of these or at least keep them working. 

Business response:

Thank you for expressing your concerns. My name is Carolyn and I am the new General Manager here at the Scottsdale Shea location. It is my number one priority that our members have a positive experience in our club. The stairmasters have been reported and will be repaired. I am always available to you. Please feel free to contact me at 480-889-8889 or carolynm@mountainsidefitness.com. 

Ross R.'s profile image
Ross R. 
rating
6 years ago

Great spot for a pick up game of hoops on any given day. I balled out and dunked on some high school kids here last week and it felt good. Check this gym out they have good weights too! 

Business response:

Ross, Thank you for taking the time to leave us a review, we are so lucky to have you as one of our members! You are so awesome. We hope you have a wonderful weekend. 

Megan S.'s profile image
Megan S. 
rating
6 years ago

I love coming to Mountainside fitness because I enjoy the fitness classes they offer. I'm not much for lifting by myself so I enjoy having an instructor there to tell me what to do. My favorite classes are the spin/cycle classes. I only rated them 4 stars because I REALLY wish they had more spin/cycle classes throughout the day. I would love to take two classes a day but I don't want to come back at 6 to do it. It would also give them the opportunity to employ more spin instructors so they stay more competitive and on their ... read more

Business response:

Megan, Thank you for taking the time to leave us a review, we really appreciate it! Hopefully in the near future we can expand our class schedule and add more cycle classes throughout the day. Thank you for your feedback. Have a great weekend! 

Tom H.'s profile image
Tom H. 
rating
6 years ago

It is a great facility- the support staff are great - very polite and truly focused on the members. The towel service is handled professionally and timely. The equipment is current and crept very clean. I would recommend to anyone interested in getting fit. The facility has both steam and sauna rooms within the gender locker room. 

Business response:

Tom, Thank you for taking the time and leaving us a 5-star review we really appreciate it. We are always happy to hear our members are satisfied with our facility! Our sauna and steam rooms are an added bonus in some of our locations that's for sure. 

Frequently asked questions about Mountainside Fitness

How is Mountainside Fitness rated?

Mountainside Fitness has a 4.2 star rating with 607 reviews. 

When is Mountainside Fitness open?

Mountainside Fitness is open now. It will close at 11:00 p.m.